The continuing saga of failed customer service.
I bought my 2015 Mustang from South Pointe Honda, Tulsa in February. They said they had replaced the transmission and clutch before offering it for s
I bought my 2015 Mustang from South Pointe Honda, Tulsa in February. They said they had replaced the transmission and clutch before offering it for sale. The problem was that they did not properly secure the carrier bearing. The bolts backed out and the carrier bearing banged around under the car, breaking the welds on the exhaust system. It cost me $600 to repair.
After my last review, Mr. Cox asked me to bring it to the service department. He said he wanted to earn my trust
When the service advisor told me to come to get the car he said that the carrier bearing needed to be replaced. However, he said they "didn't have the tools needed to do the job." It seems a bit odd that an automotive dealership service department doesn't have the tools for a job of that kind.
The reason that the carrier bearing needs to be replaced is their failure to properly fasten it in place. Now besides the $600 I have already spent to repair the damage to the exhaust, I will also have to pay to replace the carrier bearing.
Please take my advice and avoid this company. The manager said he wanted to earn my trust. He and his service department have once again failed.to do so.