South Pointe Honda

I purchased a brand new 2020 Honda Odyssey minivan from Southpointe in Oct. 2019. I had previously purchased a 2010 from Southpointe back in 2009 and loved it. Drove it 10 years, almost 300k miles with little maintenance. The 2020 van is our 6th Honda car, the second from this dealer. We sent our sister and mother there and they purchased cars in 2011 and in 2020 as well. So when we were close to 300k miles on the old van it wasn't a question of where to go or even which model, we just needed to choose the trim and color. We chose the Elite in pewter and I loved it. I drove it off the lot and it immediately decreased in value but not in the traditional sense, it's a lemon. As soon as I paired my phone and tried to use it there was horrible static and crackling and feedback. So severe it was a major safety concern and distraction. I took it back immediately and for those who are still reading I will fast forward. It's been 1.5 years and I have taken it in SIX times for repairs on this issue and it still isn't fixed. Southpointe can't fix it and multiple staff told me they can't, it's a lemon. Today the General Manager told me it's a lemon. He also told me he could give me a better deal on a new car but doesn't want to, and won't. I was offered less than what I paid for as a trade-in, plus $5,000 cash from Honda for my troubles to go towards the purchase of a new vehicle. They can't find me the same vehicle or even a 2022 model because of the current market. So their offer was for me to spend an additional 10k at SOUTHPOINTE (this is AFTER taking out the 5k in cash and doesn't even take into consideration the tag fees) so that I could have a vehicle safe to drive. They really thought this was a great deal for me. I pointed out more than 5k in pure profit that the dealership stands to make in this deal that could be adjusted without a loss to the dealer, and Chris Cox (the GM) would not budge even a dollar. I asked him "Are you saying you could work with me on a better deal, but you just don't want to?" And he said, unequivocally, "YES" He suggested I call Honda, call a lawyer and just get my money back from them. To say I am disappointed is an understatement. Our family has purchased four cars from Southpointe in 12 years. Growing up, my father used the same dealer for decades, he was so loyal he and our family were featured in a commercial. There is something to be said for loyalty and service. The GM at Southpointe disagrees. Before you think "well supply and demand right now is terrible" I get that. And I also understand Southpointe has employees and bills too. We all do. So I will spare you my personal account of the burden this has placed on our family's finances and time. I will leave you with this: I am a good customer, I take great care of my car and I value good service. Randy at Southpointe has been AMAZING. I will truly miss him and Chris (different Chris) who always took exceptional care of me when I came in trying to fix the issue. But I will not be purchasing from Southpointe. I was directly told to find a lawyer and take my business elsewhere, so I guess that's what I will have to do.

I have now bought 4 vehicles from here. They have always treated me like a queen as a returning customer. They never pressured me and gave us time to talk things thru. They put me in the budget I wanted. Thank you, see you again😉

This dealership was wonderful they were so helpful with what we was wanting and looking for. They really care about there customers. Our sales person mr Jones was so helpful.

You expect car dealers to be smarmy, but the pre-owned manager at South Pointe Honda has managed to surprise us. My partner and I came into SPH for a 1998 Rav4. Given the fact that this car is 23 years old, we expected upcoming maintenance. We were also aware that we are negotiating in low numbers where a few hundred dollars make a difference. We didn’t come to buy a luxury vehicle. The car was advertised on their website for a NET price, suggesting, through this sales rhetoric, an “out the door” price -- all in, so to speak. And with negotiation as a custom in the car sales business, we expected to make - even if minimal - a deal on the car. During the sales conversation we got to know R. as a self-proclaimed civil servant - who just aims to put people into affordable and reliable cars in this harsh market. He made a point about treating each other as humans and how important his work with used cars is for the community. He is here to help. We started to negotiate with this good samaritan and it quickly became clear that he wasn’t gonna diverge from the advertised price, even by $50 - “though he would, if he could.” I was touched. We were biting the bullet and thinking of buying at the original price, when the manager informed us that we will also have to pay a $500 Doc fee. At this point, the car was 40% over our price and 20% over the advertised price. The doc fee is entirely up to the manager’s/ dealer’s discretion, and it is, in fact, more than common to take these out as a sign of reasonable compromise. Not our good samaritan, our community friend and helper - he wouldn’t move $50. After all, “this comes out of his bottom line.” Where does he think my money comes out of? He then moved on to explain how this is in the fine print (despite the commonly acknowledged meaning of NET in economics and finance) and he wished he “could indicate this on their website,” AS IF this was not in his power, AS IF transparency is not an ethical philosophy that can be adopted by dealerships. You may not make the system, but you sure are reinforcing it. SPH’s manager relies on deceptive sales techniques masqueraded by pseudo Christian narratives to ruthlessly exploit the community he vouches to work for. If he didn’t make this grant speech about helping people, we probably wouldn’t have been this offended. He truly did not want to help us. The salesman Paul (?) seemed nice enough, so that doesn't really matter at this point.

Last night I made an appointment to have my oil changed at 10:30am. When I made the appointment all of the times were open. When I arrived at 10:30 am today, I was told that I had 1:45 minutes wait before I could get my oil changed. The service man said they had a big run on service this morning. I asked if they all had appointments before me and he said no that they just showed up. Needless to say I did not wait the 1:45 minutes and will never return to Sount Point Honda. I purchased my car here but service has gone down hill. Welcome Don Carleton Honda.

Great experience! Everyone was professional, upfront and honest. Nice selection of vehicles. If you are looking for a Honda car, I highly recommend these folks.

Excellent experience! Chris Cox, Steve Davis, Eli Davis, Randy Strawn, Dave Brock, all, I appreciate your help, patience and respect. I am glad to be a part of your list of happy customers, Thank you!

Joel is an excellent sales rep. He answered all my questions, patiently allowed me to drive four vehicles, and gave me time to make my choice. He knows his vehicles and was kind and courteous throughout my car shopping/purchase experience.

Out of all the Honda dealer ships I have been to.. South Point Honda has had the best customer service and they truly care about their customers. My family has bought nearly 5 cars there within the last 5 years and we never have been disappointed with how helpful they are at South Point Honda. When visiting them to find the car of your dreams ask for Joel he was so helpful when I was picking out my new HR-V!

Our salesman, Joel Brook was very easy to deal with. Friendly approach, knew his products very well. We had a great experience. Brand new 2022 minivan.