South Pointe Honda

I had a very poor experience in the service department at South Point. I came in for a scheduled appointment on a Thursday at 3:30PM. Due to the late appointment I anticipated possibly having to leave it ove South Point. I came in for a scheduled appointment on a Thursday at 3:30PM. Due to the late appointment I anticipated possibly having to leave it overnight. I got very little communication for about an hour before I asked what I should do. They said they probably couldn't get to it today, so it would be smart to go ahead and leave. I got 0 communication all day Friday, so I called at 4PM. No one could update me or give me information, but I was promised a call back. No call. Saturday morning I called again, and was promised a call back by 5PM. No call. I called at 6PM and wouldn't get off the phone until I got an update. I learned that my car had been sitting all day Saturday since the tech that started the project on Friday was off work. I was shocked, but knew I wasn't getting my car, so I asked for a loaner vehicle. I was told they could if I could get there 20 minutes or less! That was impossible for me, so I had to go Easter Sunday and Monday morning without a car. Monday I finally got good communication but couldn't afford another day of Uber. I asked them to put my car back together so I could pick it up. The people that did finally communicate with me were kind and professional, however, going days without my car and no communication is not appropriate, so they lost my business permanently. While my car was in service I got a text offer of $11,000 for my vehicle. I had planned to take them up on this offer if the repairs were too expensive. Instead, I went to another dealership and got $12,000 as a trade in. I will not return to South Point Honda due to the bad communication and how it hurt me financially to have to uber for days. More

A very wonderful experience today with detailed auto diagnosis and professional explanations. Thank you so much Wyatt for the constant communication regarding the service progress and outcome. Dropped diagnosis and professional explanations. Thank you so much Wyatt for the constant communication regarding the service progress and outcome. Dropped off my vehicle early in the morning and it was ready for pickup in the afternoon. My vehicle definitely benefited from the detailed checks and testing. I will recommend South pointe Honda anyday. More

They were prompt getting my car in and out. Rachel was good going over everything. Thanks! Rachel was good going over everything. Thanks! More

These guys are always great and thorough. Good about giving an accurate window of time the service will take. Wyatt is a positive service guy! Good about giving an accurate window of time the service will take. Wyatt is a positive service guy! More

EXCELLENT SERVICE FRONT BEGINNING TO CHECKOUT! Never had better service!! Wyatt and all the team go above and beyond to ensure the customer is completely satisfied before leaving. Never had better service!! Wyatt and all the team go above and beyond to ensure the customer is completely satisfied before leaving. More

All of the employees were really nice and helpful. The waiting area is really comfortable. The waiting area is really comfortable. More