South Pointe Honda

Seems, my service advisor was great. She was honest about how long the service would take and recommended that I not wait, but rather wait until U received notice from them that work was She was honest about how long the service would take and recommended that I not wait, but rather wait until U received notice from them that work was complete. More

I made an appointment at 8:15am and dropped off my car for a software update recall. I thought I would leave and my car would be done at a decent time( early afternoon). I texted the dealer and asked the for a software update recall. I thought I would leave and my car would be done at a decent time( early afternoon). I texted the dealer and asked the ETA didn’t get a response, so then I called after about 6 hours about 2:00pm, and my car wasn’t ever worked on yet. I was told that it may not even be done that evening and it could be the next morning when it would get done. I didn’t understand since I made an appointment and told the girl I was assigned that I was fine with dropping my car offf but expected it to still be done by mid afternoon. I had some errands and was ok with only waiting a few hours. She then said she would call me back and had to talk to a technician. About 20 minutes later she said she got my car to get worked on and it would be ready about 3:30pm and she would call. I never got a call so I showed up at 4:00. The girl said oh let me check on it and I then waited another 20 minutes for my keys, etc. I think everything was fine but to have an appointment and think that I dropped off my car and they put all other cars before mine was a little irritating. I’m fine with that but my car should have been a priority and been able to pick up at a decent time. It was a bit frustrating. My car was not even worked on until 2:30 or so and I was told software updates take while but my car was then done by 4pm doesn’t really make a lot of sense. Anyways I’ll still come to this dealership because it’s closer to me, but I think reevaluating how you all set up appts and getting those people done first should be a priority. Also when we text we should get those texts back with a response from who we are assigned within a reasonable timeframe. More

Quick, efficient and personable. Thanks to an easy check-in and Matthew, a capable employee, my car was checked out and transmission fluid replaced. Thanks! Thanks to an easy check-in and Matthew, a capable employee, my car was checked out and transmission fluid replaced. Thanks! More

The workers are very attentive and communicate the plan for the vehicles well with straight forward pricing for the vehicles well with straight forward pricing More

Charged my 90 year old Mom $950 in labor alone to replace a leaking spool valve. 2 hour job tops!!! Then charged an additional $525 in labor to replace the alternator. Lastly, replaced intake manifold with u a leaking spool valve. 2 hour job tops!!! Then charged an additional $525 in labor to replace the alternator. Lastly, replaced intake manifold with used manifold. Super uncooperative dealership. Not again. More

They did a great job when I took in my car for an oil change. I went around 4pm and the turn around was fast, only waited roughly 30 minutes. Deena was very polite and came out to greet me once I pulled change. I went around 4pm and the turn around was fast, only waited roughly 30 minutes. Deena was very polite and came out to greet me once I pulled into the service center. I got to relax and eat a donut in their lobby, without any of my wild kids. More

Gabe was very helpful and the service was in a timely manner. I was very pleased with everything. manner. I was very pleased with everything. More

Great service from the sales team, not pushing at all, as a buyer thta is always appreciated, very fast process overall, impressive. a buyer thta is always appreciated, very fast process overall, impressive. More

Very nice experiance. Gage was friendly and on the ball. I will recomend. Thank you. Gage was friendly and on the ball. I will recomend. Thank you. More