South Pointe Honda
Tulsa, OK
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I just took my Honda Pilot back to my Dealership, South Pointe Honda in Tulsa, OK. I was helped by Service Advisor, April Widener. April helped me as soon as I walked in and was very efficient. I had a Pointe Honda in Tulsa, OK. I was helped by Service Advisor, April Widener. April helped me as soon as I walked in and was very efficient. I had a couple of questions other than the oil change that I had the appointment for. She went to work immediately and answered all my questions. All of the work on my Pilot was done in a timely manner. I would highly recommend South Pointe Honda to anyone and especially Service Advisor, April Widener. More
Pulled in a few minutes before my service appt, and no one met me. Had to find someone inside. Finally got help. No one checked on us for over an hour and a half, before an admin in sales asked if anyone one met me. Had to find someone inside. Finally got help. No one checked on us for over an hour and a half, before an admin in sales asked if anyone had come and met with us. She tried to track down the service dept manager. She said he would meet with us, but never came. Approved services over my phone because no one came and talked to me, then after 3 and a half hours my van was done. We got in, and the very issue that brought us in was still occurring, yet we were told they took it on a test drive before handing us the keys. We ended up having to come back in the next morning, were out of a vehicle for another 3 hours. No loaner vehicle, but they did send a Lyft to bring me back to the dealership to pick my van up and pay even more money. I wanted to like South Pointe, but it was just a poorly run service department, and their mechanics are apparently limited in what they can and cannot do on Honda vehicles, thus why we had to return the next day. I won’t return. More
Southpoint Honda Customer Service Representatives are always friendly and professional. If you have any questions about maintenance on your Honda (I have a CRV EXL AWD), your questions are always answere always friendly and professional. If you have any questions about maintenance on your Honda (I have a CRV EXL AWD), your questions are always answered so you can make an informed decision. I am a Viet Nam Veteran and a senior citizen so I am glad Honda does send me discount coupons for various car services. I only have one car at home so I usually wait during the services to be completed. The customer waiting area has comfortable chairs, free beverages, morning doughnuts. You can watch TV or use complementary computers to check your e-mail. If you have a smartphone, you can text your “rep” about your service and be alerted when the job is done. When I report to pay for service, the “rep” always goes through the detailed bill with me. If there are any items that need to be watched for future maintenance you are informed. After paying they make sure to drive my car close to the door so I don’t have to walk with my cane so far…something I appreciate as a Senior Citizen with a hip replacement. Yes, courteous, friendly, respectful and professional employees bring me back for service time and time again! More
Friendly check in. There for only an oil change and had an appointment. I was informed that they were two or more hours behind. Not good news to start out. I decided There for only an oil change and had an appointment. I was informed that they were two or more hours behind. Not good news to start out. I decided to stay because I live over an hr away. Two hours later they finished. Checked the dipstick to make sure it was clean oil. Seems good. Probably will return in the future but not on Saturday. Great price! St Patrick’s day special. More




