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South Pointe Honda

Tulsa, OK

Overview
Reviews
Vehicles
4.7
1,378 Reviews
Call Dealership (918) 491-0100
View Awards

9124 S Memorial Dr

Tulsa, OK

74133

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Showing 1,378 reviews

August 18, 2023

oil change took 2 1/2 hours. Had to ask service tech if car was ready which it was but nobody cared to tell me. More

by Hollie01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Lee, Bryan McGruder, Erik Eldorado
Report | Print
Sep 13, 2023 -

South Pointe Honda responded

Thank you for your feedback. I'm sorry to hear about the lengthy wait and lack of communication during your recent oil change service. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Erick Renteria General Manager erenteria@bobhowardauto.com

August 16, 2023

Punctual getting car at scheduled appointment time. 1.5 hrs seemed a little lengthy for oil change. Everything else went smooth. More

by legend51
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Chris Buck
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Aug 18, 2023 -

South Pointe Honda responded

Thank you for choosing our convenient and professional service. We appreciate your Five Star review and it would be our pleasure to assist you again in the future. As always, we value your business!

August 14, 2023

Kerstin was great and did an awesome job with get me in to the suv I wanted. Joel was very helpful and did an outstanding job of explaining and helping me out. Thank you guys for making my purchase less st More

by ms.grump
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kerstin Whitmore, Joel Brook
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Sep 17, 2023 -

South Pointe Honda responded

Congratulations on your new vehicle! At South Pointe Honda, your satisfaction is our ultimate goal and we are pleased to hear that Kerstin and Joel were able to provide you with an exceptional sales experience! We look forward to the opportunity to assist you again in the future.

August 13, 2023

I specifically made an 8am appt for an oil change so I could hopefully be in and out in a reasonable time. It took nearly 3 HOURS. I asked for an estimated time left at the 1hr 45 min mark and was told it More

by goodgollymsm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Sep 11, 2023 -

South Pointe Honda responded

We appreciate your feedback and sincerely apologize for the extended wait time you experienced during your recent oil change appointment at our dealership. Your time is valuable, and we deeply regret that we did not provide you with the efficient and timely service you rightfully expected. We understand your frustration and disappointment, especially after specifically scheduling an 8 a.m. appointment to ensure a quick turnaround. The fact that your service took nearly 3 hours is far from the level of service we aim to provide, and we apologize for any inconvenience this caused. The lack of clear communication about the estimated time left and the subsequent extended wait time is concerning. We understand the importance of keeping our customers informed throughout the service process, and we deeply regret that we did not meet your expectations in this regard. We appreciate your honesty and for bringing this matter to our attention. Your feedback helps us identify areas for improvement and ensures that we work towards a better service experience for all of our customers. If you would be willing to discuss this matter further or if you have any additional information you would like to share, please contact me. We want to ensure that we have the opportunity to address your concerns and make things right. Once again, we apologize for the inconvenience you've encountered and thank you for your patience. We hope to have the chance to regain your trust and provide you with a more positive experience in the future. Best regards, Erick Renteria General Manager (918) 491-7243

August 12, 2023

Chris was very help an friendly. He greeted me with a smile an acknowledge my concerns More

by bhightower11dr.mall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Buck
Report | Print
Aug 26, 2023 -

South Pointe Honda responded

We are excited that we provided you with an exceptional service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

August 10, 2023

I’m very happy with my purchase from Mary Harris at Honda South point. Mary is caring and very professional. She did an amazing job! And Everyone there were very courteous and helpful. More

by Kimpossy14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mary Harris, Joel Brook
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Aug 10, 2023 -

Kimpossy14 responded

Thank you Mary Harris! I would recommend dealing with her she will help you find want you want!

August 09, 2023

Service was completed in a reasonable amount of time considering how busy they were. I was disappointed my car did not get the light wash described in the services. The waiting room was clean and quiet. More

by LSchantz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Benn
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Sep 24, 2023 -

South Pointe Honda responded

Thank you for your feedback regarding your recent service visit. We're glad to hear that your service was completed in a reasonable amount of time, and we appreciate your understanding during a busy period. We apologize for the disappointment regarding the light wash not being provided as described. Thank you for choosing us for your automotive needs.

August 09, 2023

Had an appt for noon today. Arrived to a very busy place. Told it'd be about a 3 hr wait. Suggested that maybe they made too many appts...? Asked if I changed my day up and came More

by Mijohnson54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Fazendine
Report | Print
August 09, 2023

Needed to have coolant replaced and they were able to get me scheduled in the next day. Used their courtesy shuttle which was very helpful. More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Fazendine
Report | Print
Sep 06, 2023 -

South Pointe Honda responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

August 08, 2023

Chris Buck was super friendly and made the service experience great. Thank you for everything! More

by cindylee2640
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Buck
Report | Print
Aug 25, 2023 -

South Pointe Honda responded

Thank you for the Five Star review and for choosing South Pointe Honda. We were pleased to hear that we could provide you with an excellent service experience We appreciate your business and look forward to serving you again.

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