South Pointe Honda

It was a great experience and there service and attention to detail was professional. So nice to work with to detail was professional. So nice to work with More

Eli made my car buying experience enjoyable. He was professional, courteous, knowledgeable and extremely helpful. I felt no pressure at all and he went above and beyond while working with me. The entir professional, courteous, knowledgeable and extremely helpful. I felt no pressure at all and he went above and beyond while working with me. The entire staff were helpful and I now have a favorite dealership. More

Quick, reliable and easy process with South Pointe Honda . They offered and did what they said . . They offered and did what they said . More

Purchase a new vehicle with Eli, he and Steve were a wonderful information source in regards to Honda! The car buying process was simple and painless! wonderful information source in regards to Honda! The car buying process was simple and painless! More

Great service from the time I left my car until I left in my new Honda Pilot. Quick service. Everything from test drive to finance to signing papers, even service department was awesome my new Honda Pilot. Quick service. Everything from test drive to finance to signing papers, even service department was awesome More

Ive bought 4 cars from this dealership and service my vehicles there! I wouldn’t go to anyone else! Troy and Paul are great salesman! Never have had any problems with their service department. They alway vehicles there! I wouldn’t go to anyone else! Troy and Paul are great salesman! Never have had any problems with their service department. They always explain any problems to me and are very helpful. More

I purchased a brand new 2020 Honda Odyssey minivan from Southpointe in Oct. 2019. I had previously purchased a 2010 from Southpointe back in 2009 and loved it. Drove it 10 years, almost 300k miles with lit Southpointe in Oct. 2019. I had previously purchased a 2010 from Southpointe back in 2009 and loved it. Drove it 10 years, almost 300k miles with little maintenance. The 2020 van is our 6th Honda car, the second from this dealer. We sent our sister and mother there and they purchased cars in 2011 and in 2020 as well. So when we were close to 300k miles on the old van it wasn't a question of where to go or even which model, we just needed to choose the trim and color. We chose the Elite in pewter and I loved it. I drove it off the lot and it immediately decreased in value but not in the traditional sense, it's a lemon. As soon as I paired my phone and tried to use it there was horrible static and crackling and feedback. So severe it was a major safety concern and distraction. I took it back immediately and for those who are still reading I will fast forward. It's been 1.5 years and I have taken it in SIX times for repairs on this issue and it still isn't fixed. Southpointe can't fix it and multiple staff told me they can't, it's a lemon. Today the General Manager told me it's a lemon. He also told me he could give me a better deal on a new car but doesn't want to, and won't. I was offered less than what I paid for as a trade-in, plus $5,000 cash from Honda for my troubles to go towards the purchase of a new vehicle. They can't find me the same vehicle or even a 2022 model because of the current market. So their offer was for me to spend an additional 10k at SOUTHPOINTE (this is AFTER taking out the 5k in cash and doesn't even take into consideration the tag fees) so that I could have a vehicle safe to drive. They really thought this was a great deal for me. I pointed out more than 5k in pure profit that the dealership stands to make in this deal that could be adjusted without a loss to the dealer, and Chris Cox (the GM) would not budge even a dollar. I asked him "Are you saying you could work with me on a better deal, but you just don't want to?" And he said, unequivocally, "YES" He suggested I call Honda, call a lawyer and just get my money back from them. To say I am disappointed is an understatement. Our family has purchased four cars from Southpointe in 12 years. Growing up, my father used the same dealer for decades, he was so loyal he and our family were featured in a commercial. There is something to be said for loyalty and service. The GM at Southpointe disagrees. Before you think "well supply and demand right now is terrible" I get that. And I also understand Southpointe has employees and bills too. We all do. So I will spare you my personal account of the burden this has placed on our family's finances and time. I will leave you with this: I am a good customer, I take great care of my car and I value good service. Randy at Southpointe has been AMAZING. I will truly miss him and Chris (different Chris) who always took exceptional care of me when I came in trying to fix the issue. But I will not be purchasing from Southpointe. I was directly told to find a lawyer and take my business elsewhere, so I guess that's what I will have to do. More

I have now bought 4 vehicles from here. They have always treated me like a queen as a returning customer. They never pressured me and gave us time to talk things thru. They put me in the budget I wanted. T treated me like a queen as a returning customer. They never pressured me and gave us time to talk things thru. They put me in the budget I wanted. Thank you, see you again😉 More

This dealership was wonderful they were so helpful with what we was wanting and looking for. They really care about there customers. Our sales person mr Jones was so helpful. what we was wanting and looking for. They really care about there customers. Our sales person mr Jones was so helpful. More

You expect car dealers to be smarmy, but the pre-owned manager at South Pointe Honda has managed to surprise us. My partner and I came into SPH for a 1998 Rav4. Given the fact that this car is 23 years o manager at South Pointe Honda has managed to surprise us. My partner and I came into SPH for a 1998 Rav4. Given the fact that this car is 23 years old, we expected upcoming maintenance. We were also aware that we are negotiating in low numbers where a few hundred dollars make a difference. We didn’t come to buy a luxury vehicle. The car was advertised on their website for a NET price, suggesting, through this sales rhetoric, an “out the door” price -- all in, so to speak. And with negotiation as a custom in the car sales business, we expected to make - even if minimal - a deal on the car. During the sales conversation we got to know R. as a self-proclaimed civil servant - who just aims to put people into affordable and reliable cars in this harsh market. He made a point about treating each other as humans and how important his work with used cars is for the community. He is here to help. We started to negotiate with this good samaritan and it quickly became clear that he wasn’t gonna diverge from the advertised price, even by $50 - “though he would, if he could.” I was touched. We were biting the bullet and thinking of buying at the original price, when the manager informed us that we will also have to pay a $500 Doc fee. At this point, the car was 40% over our price and 20% over the advertised price. The doc fee is entirely up to the manager’s/ dealer’s discretion, and it is, in fact, more than common to take these out as a sign of reasonable compromise. Not our good samaritan, our community friend and helper - he wouldn’t move $50. After all, “this comes out of his bottom line.” Where does he think my money comes out of? He then moved on to explain how this is in the fine print (despite the commonly acknowledged meaning of NET in economics and finance) and he wished he “could indicate this on their website,” AS IF this was not in his power, AS IF transparency is not an ethical philosophy that can be adopted by dealerships. You may not make the system, but you sure are reinforcing it. SPH’s manager relies on deceptive sales techniques masqueraded by pseudo Christian narratives to ruthlessly exploit the community he vouches to work for. If he didn’t make this grant speech about helping people, we probably wouldn’t have been this offended. He truly did not want to help us. The salesman Paul (?) seemed nice enough, so that doesn't really matter at this point. More