South Pointe Honda

Excellent service. Didn’t feel pressured to buy. Was out looking all day. This was first I stopped and decided to come back and buy. looking all day. This was first I stopped and decided to come back and buy. More

We were treated very nice and they made us feel welcome. They were very respectful and there was no pressure when we were making the deal. Best experience we have ever had buying a new car. We are pleased w They were very respectful and there was no pressure when we were making the deal. Best experience we have ever had buying a new car. We are pleased with the car. Thank you. More

Austin Jester and John Caylor were GREAT!! They were honest and not pushy. Very friendly and helpful. Didn’t take long before we were in our way. honest and not pushy. Very friendly and helpful. Didn’t take long before we were in our way. More

Anthony was very helpful with the process of purchasing our new Honda Pilot! We absolutely love our new vehicle and got a super great price! our new Honda Pilot! We absolutely love our new vehicle and got a super great price! More

Best oil change experience I’ve ever had. Synthetic oil change With filter And over 40 other items inspected All for one low price, And they wash your car for you. Awesome! change With filter And over 40 other items inspected All for one low price, And they wash your car for you. Awesome! More

Best experience I have ever had buying a vehicle! Anthony was awesome and we were in and out with our new vehicle in less than an hour and a half! Excellent customer service all around! was awesome and we were in and out with our new vehicle in less than an hour and a half! Excellent customer service all around! More

The total buying experience was the best I have ever had at any dealership. Rick Doyle was the most helpful and zero pressure sales guy ever. at any dealership. Rick Doyle was the most helpful and zero pressure sales guy ever. More

Salesman was very flexible. Austin had a fantastic attitude throughout the whole process and made us as comfortable as possible. We drove home in a new vehicle in no time. attitude throughout the whole process and made us as comfortable as possible. We drove home in a new vehicle in no time. More

No Customer Service In December I went to Southpointe Honda to give them paperwork and fee to transfer a warranty to the buyer of my 2016 HR-V. I met with Finance guy Wi In December I went to Southpointe Honda to give them paperwork and fee to transfer a warranty to the buyer of my 2016 HR-V. I met with Finance guy Will, who took my paperwork and transfer fee. Per the information I had from Honda, the transfer would be handled within 30 days. On January 13th, 5 weeks after giving Will the paperwork, and having confirmed with the buyer of the HR-V that she had not received the warranty paperwork, I called Will. I first called his office number, no return call, then I called his cell phone, no return call. I happened to be in the area of Southpointe that afternoon and decided to stop by and talk with Will in person. When I asked him about the status of the transfer, he said he didn't know, and "that's above my pay grade". He left his office and talked with director David, who was to submit the paperwork. Upon his return he advised that David just sent in the paperwork the week of January 6th, four weeks after I gave it to them. I asked about how to inquire about the status of the transfer, and Will got on his computer to look up an 800 number for ME to call, rather than offering to find out the status and get back with me. As he was looking up a phone number, I asked him why I should be following up with Honda, since it was he and David that dropped the ball and waited 4 weeks to submit the paperwork. His response was that if I continued with an "attitude" to get out of his office (I did not raise my voice or use profanity, just raised the question as to why it was my responsibility to do their job). I was dumbfounded by his response, and he repeated several times to get out of his office if I continued with an "attitude". This is an almost unbelievable lack of customer service, and without any effort to assist a customer who has purchased 2 Hondas from Southpointe in 4 years. And certainly no remorse or apology as to their delay in submitting the paperwork. And, by the way, Will did not even give me the correct phone number to follow-up myself. As another reviewer mentioned about his experience, if you get good service, consider yourself lucky. If you don't, I wouldn't be surprised. More

Excellent!! Sale rep, Joel Brooks aka “Ryan Reynolds “ 😀 was thorough, patient and knowledgeable. This made our decision in selecting the right car for us easy. Sale rep, Joel Brooks aka “Ryan Reynolds “ 😀 was thorough, patient and knowledgeable. This made our decision in selecting the right car for us easy. Going with Honda in our case, was the best choice. More