SouthWest Ford Weatherford

new leased car, taken in 4 times for transmission In 2013, I leased out a 2013 Ford fiesta. Buying process was great because of course..... they want your money. Since I got the car, there has been sh In 2013, I leased out a 2013 Ford fiesta. Buying process was great because of course..... they want your money. Since I got the car, there has been shuddering and metallic grinding noises under hood when I drive steady and accelerate. So far I've taken it in 4 times for my transmission and 1 time for a door latch recall because on 35w, my back passenger door swung open in the rain with my 3 year old in back. I'm writing this complaint today because on the highway from Weatherford (December 26th 2015) , my transmission locked up completely and the only spot that was safe was the inside turning lane and i almost hit oncoming traffic. My daughter was in the car for that as well so this makes 2 TIMES THAT THIS CAR PUT US IN DANGER. I am ready to go up to ford bright and early tomorrow to fight with them about this AGAIN. More

Nice!! The smoothest vehicle purchase I have ever had...There are so many "bells and whistles" on this truck and Todd took the time to show me each and every The smoothest vehicle purchase I have ever had...There are so many "bells and whistles" on this truck and Todd took the time to show me each and every one of them. Will recommend to friends and family...thanks! More

None of the typical sleazy sales pitches This past weekend me and my wife came in and eventually purchased a 2016 Ford Explorer XLT. Dan Cox was our salesman but we really can't say enough ab This past weekend me and my wife came in and eventually purchased a 2016 Ford Explorer XLT. Dan Cox was our salesman but we really can't say enough about Mr. Cox and the entire Southwest Ford team. This place truly knows how to put customers first and it's clear to me after spending two days at their dealership they have good leadership. A special thanks to Dan Hall who not only accommodated a very special request (bow on car for wife) but also beat my banks low interest rate by a little bit. Mr. Hall also had us in stitches with his witty commentary. I had a very brief misunderstanding with Brad?Brandon ( manager ) that was quickly corrected. Mr. Price (hope I get names right) was another manager who was very attentive. I'm a police officer and I'm a very stubborn/cynical guy but I couldn't find one bad thing to say about this car buying experience. I hope to meet the owner one day so I can shake his hand and thank him! Even if you aren't sure you're interested in a Ford ... Do yourself a favor and visit this place before you buy anywhere else. More

Total Satisfaction when Sold a Lemon On 11/18/15 I purchased a pre-owned vehicle that test drove well, but after doing the paperwork and having it prepped it stalled 3-times before I drov On 11/18/15 I purchased a pre-owned vehicle that test drove well, but after doing the paperwork and having it prepped it stalled 3-times before I drove it off the lot. Needless to say, I was very uncomfortable with my new purchase. My sales rep Jorge, his teammate Dustin and the sales manager Andrew all assured me they would make it right. They kept the car overnight and had it serviced the next day. After changing a sensor, they said it should be fine, but if it isn't just bring it back. I drove it 200 miles the very next day and it stalled 3 times. They invited me to bring it back and kept it for 3 more days of troubleshooting, trying to get the car to duplicate the intermittent problem. Unfortunately, it could not be duplicated. I really thought that I was stuck with this 10-year old vehicle because it was purchased "As Is w/No Warranty". However, Andrew gave me the option to return it for a full refund or keep it. Duh! I returned it, but I was so impressed with the entire customer service experience that I stayed right there and purchased another pre-owned vehicle. The guys were great. The finance rep, Michael, was also great working to get me a 1.99% best interest rate. I highly recommend Charlie Gilchrist Southwest Auto Group. More

Great service I took my truck in for service today for an oil change, tire rotation, and car wash. I spoke with Josh Rhomeks during my visit, whom was extremely hel I took my truck in for service today for an oil change, tire rotation, and car wash. I spoke with Josh Rhomeks during my visit, whom was extremely helpfu. When I picked up the truck it looked exceptionally clean! I would definitely recommend this place for all auto services. More

Another 5 Star Experience with Southwest Ford! I have always had a Great Experience with the Sales and Service Departments at Southwest Ford, and today was another Great Experience. Service Adviso I have always had a Great Experience with the Sales and Service Departments at Southwest Ford, and today was another Great Experience. Service Advisor Jonathan Pankrez was very professional and efficient, he his a great asset!!!! Southwest Ford is the best!!!! More

Super pleased! After having my 2013 F-150 Platinum in another shop for 3 months for repairs, we were on a trip and had more issues. We stopped at Southwest Ford and After having my 2013 F-150 Platinum in another shop for 3 months for repairs, we were on a trip and had more issues. We stopped at Southwest Ford and Johnathan was my service advisor. I recognized him after having dealt with him at his precious dealership and was happy to see a familiar face. I explained my problem. He immediately got everyone involved that needed to be and got me back on the road in record time. I also was able to get an appointment the next day to have my Auto Butler detailing done. Once again, the service was excellent and the outcome beyond compare. More

Excellent customer service and finished job quickly! Jonathon and his technicians took very good care of me in getting my 02 F-150 back to 100%. His professionalism was outstanding in diagnosing the pro Jonathon and his technicians took very good care of me in getting my 02 F-150 back to 100%. His professionalism was outstanding in diagnosing the problem and the work was completed in record time compared to other service centers I have used in the past. The technician that worked on my truck took his time to explain the problem and showed me the hose that was deteriorated . Thank you so much and if I have future problems Southwest Ford will be my first call. Also, the lady who took my payment was very friendly and patient with me. I don't remember her name but she was awesome! More

Easiest deal ever !! One call to Natasha Robison about buying a truck and she had Scott Knebal and Dan Laux putting together numbers. I want to thank Natasha for getting S One call to Natasha Robison about buying a truck and she had Scott Knebal and Dan Laux putting together numbers. I want to thank Natasha for getting Scott as my salesman. He walked me through all the details on my truck and Thanks to Dan for being straight forward with all the finance.. But most of all Natashawent above and beyond for Us !!! More

Extremely overpriced for minimal service I would most highly recommend that you take your Ford service needs elsewhere. I have had two very bad experiences in a row. #1 The brakes on my 20 I would most highly recommend that you take your Ford service needs elsewhere. I have had two very bad experiences in a row. #1 The brakes on my 2012 Expedition XLT started pulsing and I thought that it was probably time for a pad change. Instead, it was told that the brake rotors were warped and had to be turned, one strut had a minor leak and thus and a pair of struts had to be replaced. OK, that's no big deal, I thought. The bill was over $900!!!!!. For turning the rotors and replacing a couple of struts? Any local shop would have charged less than half of that. #2. The car would not start, the fobs would not work and the "security lock system" engaged, the car had to be towed to the dealership. After performing a "diagnostic", we were told that the car battery was dead. Can't you simply use a volt meter to tell that? We were required to buy the new battery, and pay for 2 new fobs and their re-programming fee just to get the car to work. You mean that simply disconnecting the battery causes the security system to lose it's programming? You mean that it's not non-volatile RAM? If that's the case, the Ford has some serious engineering issues (I'm a graduate engineer). It cost me over $500 for this fiasco. Although it might not be possible to do so, I will actively attempt to avoid ever spending any money at Southwest Ford service department ever again. I recommend that you do the same. More