SouthWest Ford Weatherford

Charlie and Gary were extremely helpful and professional I ordered a Shelby GT-350 at the recommendation of Ed Wallace to SW Ford. I could not have been treated better by Charlie and Gary. Top Notch organiza I ordered a Shelby GT-350 at the recommendation of Ed Wallace to SW Ford. I could not have been treated better by Charlie and Gary. Top Notch organization More

They Exceeded My Expectations !!! Thus far, given my experiences at Southwest Ford over such a short time period, they have exceeded my expectations and equally so when compared t Thus far, given my experiences at Southwest Ford over such a short time period, they have exceeded my expectations and equally so when compared to my previous experiences with other dealers over the past years. The following Southwest employees’ positive and friendly attitudes, knowledge, and high standards of customer service will most definitely keep me coming back! Thank you so much from a truly satisfied customer. First, over the past years, after having owned Chevy, GMC, Buick, Chrysler, Lexus, and Toyota vehicles, this is the very first Ford vehicle that I have ever owned in my life. Since purchasing my Ford vehicle, I have had it serviced twice, both times at the Southwest Ford location. The first time I called Southwest Ford, it was to discuss a recall on the vehicle and to order a necessary accessory--Josh helped me over the phone with the recall by coordinating with the parts department and ordering the necessary part(s). I also spoke directly with the gentleman in the parts department concerning the recall part and also ordered the accessory. Josh was most professional, friendly, and knowledgeable as was the gentleman in the sales department, who later went the extra mile in installing and showing me how the accessory worked. I truly appreciated being kept in the loop when Josh and the parts department gentleman called me on several occasions to give me an ETA status update(s) of the recall parts and accessory. Once the recall part arrived, Josh set up the necessary appointment for me and unfortunately I was unable to make it to the first appointment (as well as several others he later set up for me) because of a conflict with my schedule. I'm embarrassed to say that I was unable to take the vehicle in and the part had to be returned. Even so, when I finely made it to Southwest Ford to have my first maintenance service, Josh was most understanding, professional, and patient, and courteous when I explained why I was unable to keep the appointments he’d scheduled for me to address the vehicle’s recall. The first vehicle visit involved oil service and a complimentary car wash. I truly appreciated Josh’s professionalism, courtesy, friendliness, knowledge, patience, and follow through. The oil service and car wash were exemplary and were performed while I waited; since I was unable to leave my vehicle with Josh at the time, he scheduled me for a loaner car (because I needed a vehicle) so that I could bring in my vehicle for the second visit which involved the recall repair and additional diagnosis/troubleshooting and repair(s) related to a warning and alert indicator and icon on the dash display and alarm, all under warranty. During the second visit I was helped by John Beasley, who was as professional, courteous, friendly, knowledgeable, and patient as Josh. John also took the time to walk out to my vehicle and advise me on an additional accessory that I needed, which he ordered for me. He also coordinated with the parts department for the necessary recall (parts) and introduced me to Sunny, who assigned me a loaner vehicle. The not-so-common alert warning indicators on the dash were taken very seriously by John. I am very pleased to report that the necessary recall maintenance was accomplished and the other problems were diagnosed and repaired. When John called to tell me the great news and that my vehicle was ready for pick up, he also explained all of the repairs that were done to my vehicle, which I really appreciated. I am so amazed and impressed with the efficiency of how quickly the parts were ordered and all of the necessary maintenance/repairs were performed. Outstanding service! Having never needed or used a loaner vehicle at Southwest Ford before, Sunny was amazing in her professional, friendly, courteous, and efficient manner. She very patiently explained the protocol of using a loaner vehicle, prepared and explained all of the necessary paperwork, and went the extra mile in helping me to inspect the loaner before she handed me the keys. She also coordinated with the porter to help me. Lastly, when I drove in to pick up my vehicle, Johnathan met and greeted me with a big smile at 6:31pm after I’d driven up on the driveway of the service department and he saw me hurriedly walk toward the glass doors. He very kindly let me know it wasn’t too late to pick up my vehicle and return the loaner. He coordinated with a porter to bring my car around and retrieve my loaner; and although he was prepared to close out my paperwork, Sunny very kindly assisted me in checking out. And even though it was late, she did so most efficiently and with a sincere smile on her face. Amazing! More

Wonderful and very knowledgable staff I recently visited the service department of Southwest Ford and had the pleasure of working with Charlie who was not only super polite and well manner I recently visited the service department of Southwest Ford and had the pleasure of working with Charlie who was not only super polite and well mannered but very knowledgable about all his company had to offer. He got me fixed up quick and was patient to answer all of my questions. Would highly recommended! And will most definitely be going back for any future needs! More

Seemed fine to me I went in, Jorge was right there. He helped me with the features of the vehicle that I was unfamiliar with . He got me going and out the door with my I went in, Jorge was right there. He helped me with the features of the vehicle that I was unfamiliar with . He got me going and out the door with my car. He was nice and what I expected from a person. To be fair, I went in looking for a specific car that they had, so I didnt really go through the shopping experience. Overall I was satisfied. More

Fantastic Customer service I just moved to the area and brought my car in to Souhwest Ford for service during the busy holiday season. They were obviously very busy but the ser I just moved to the area and brought my car in to Souhwest Ford for service during the busy holiday season. They were obviously very busy but the service I received was outstanding, the friendliness very sincere, the manager Mr Ogle even came out and introduced himself to us and made sure we were being taken care of, they exceeded our expectations. Thank you !!! Lin Hager More

new leased car, taken in 4 times for transmission In 2013, I leased out a 2013 Ford fiesta. Buying process was great because of course..... they want your money. Since I got the car, there has been sh In 2013, I leased out a 2013 Ford fiesta. Buying process was great because of course..... they want your money. Since I got the car, there has been shuddering and metallic grinding noises under hood when I drive steady and accelerate. So far I've taken it in 4 times for my transmission and 1 time for a door latch recall because on 35w, my back passenger door swung open in the rain with my 3 year old in back. I'm writing this complaint today because on the highway from Weatherford (December 26th 2015) , my transmission locked up completely and the only spot that was safe was the inside turning lane and i almost hit oncoming traffic. My daughter was in the car for that as well so this makes 2 TIMES THAT THIS CAR PUT US IN DANGER. I am ready to go up to ford bright and early tomorrow to fight with them about this AGAIN. More

Nice!! The smoothest vehicle purchase I have ever had...There are so many "bells and whistles" on this truck and Todd took the time to show me each and every The smoothest vehicle purchase I have ever had...There are so many "bells and whistles" on this truck and Todd took the time to show me each and every one of them. Will recommend to friends and family...thanks! More

None of the typical sleazy sales pitches This past weekend me and my wife came in and eventually purchased a 2016 Ford Explorer XLT. Dan Cox was our salesman but we really can't say enough ab This past weekend me and my wife came in and eventually purchased a 2016 Ford Explorer XLT. Dan Cox was our salesman but we really can't say enough about Mr. Cox and the entire Southwest Ford team. This place truly knows how to put customers first and it's clear to me after spending two days at their dealership they have good leadership. A special thanks to Dan Hall who not only accommodated a very special request (bow on car for wife) but also beat my banks low interest rate by a little bit. Mr. Hall also had us in stitches with his witty commentary. I had a very brief misunderstanding with Brad?Brandon ( manager ) that was quickly corrected. Mr. Price (hope I get names right) was another manager who was very attentive. I'm a police officer and I'm a very stubborn/cynical guy but I couldn't find one bad thing to say about this car buying experience. I hope to meet the owner one day so I can shake his hand and thank him! Even if you aren't sure you're interested in a Ford ... Do yourself a favor and visit this place before you buy anywhere else. More

Total Satisfaction when Sold a Lemon On 11/18/15 I purchased a pre-owned vehicle that test drove well, but after doing the paperwork and having it prepped it stalled 3-times before I drov On 11/18/15 I purchased a pre-owned vehicle that test drove well, but after doing the paperwork and having it prepped it stalled 3-times before I drove it off the lot. Needless to say, I was very uncomfortable with my new purchase. My sales rep Jorge, his teammate Dustin and the sales manager Andrew all assured me they would make it right. They kept the car overnight and had it serviced the next day. After changing a sensor, they said it should be fine, but if it isn't just bring it back. I drove it 200 miles the very next day and it stalled 3 times. They invited me to bring it back and kept it for 3 more days of troubleshooting, trying to get the car to duplicate the intermittent problem. Unfortunately, it could not be duplicated. I really thought that I was stuck with this 10-year old vehicle because it was purchased "As Is w/No Warranty". However, Andrew gave me the option to return it for a full refund or keep it. Duh! I returned it, but I was so impressed with the entire customer service experience that I stayed right there and purchased another pre-owned vehicle. The guys were great. The finance rep, Michael, was also great working to get me a 1.99% best interest rate. I highly recommend Charlie Gilchrist Southwest Auto Group. More