SouthWest Ford Weatherford

Easiest deal ever !! One call to Natasha Robison about buying a truck and she had Scott Knebal and Dan Laux putting together numbers. I want to thank Natasha for getting S One call to Natasha Robison about buying a truck and she had Scott Knebal and Dan Laux putting together numbers. I want to thank Natasha for getting Scott as my salesman. He walked me through all the details on my truck and Thanks to Dan for being straight forward with all the finance.. But most of all Natashawent above and beyond for Us !!! More

Extremely overpriced for minimal service I would most highly recommend that you take your Ford service needs elsewhere. I have had two very bad experiences in a row. #1 The brakes on my 20 I would most highly recommend that you take your Ford service needs elsewhere. I have had two very bad experiences in a row. #1 The brakes on my 2012 Expedition XLT started pulsing and I thought that it was probably time for a pad change. Instead, it was told that the brake rotors were warped and had to be turned, one strut had a minor leak and thus and a pair of struts had to be replaced. OK, that's no big deal, I thought. The bill was over $900!!!!!. For turning the rotors and replacing a couple of struts? Any local shop would have charged less than half of that. #2. The car would not start, the fobs would not work and the "security lock system" engaged, the car had to be towed to the dealership. After performing a "diagnostic", we were told that the car battery was dead. Can't you simply use a volt meter to tell that? We were required to buy the new battery, and pay for 2 new fobs and their re-programming fee just to get the car to work. You mean that simply disconnecting the battery causes the security system to lose it's programming? You mean that it's not non-volatile RAM? If that's the case, the Ford has some serious engineering issues (I'm a graduate engineer). It cost me over $500 for this fiasco. Although it might not be possible to do so, I will actively attempt to avoid ever spending any money at Southwest Ford service department ever again. I recommend that you do the same. More

calm, relaxed atmosphere We drove into the dealership and was searching for a new truck, when Brian Ahern appeared and ask if we had been helped. We said no and he immediately We drove into the dealership and was searching for a new truck, when Brian Ahern appeared and ask if we had been helped. We said no and he immediately started with such enthusiasim and a great smile. Introduced himself and we were off.He was very sincere and honest with us. Great feeling. The experiencewith Brian couldn't have been better. We boought a new truck and arevery happy with it. Met several others of the team as well. All in all was very pleasant experience. Thank you to everyone at Southwest Ford. More

So far the best service department I have visited. Jonathan Pankrez is a very dedicated individual. He will do anything in his power to provide you with an excellent service experience. I dealt with J Jonathan Pankrez is a very dedicated individual. He will do anything in his power to provide you with an excellent service experience. I dealt with Jonathan at Five Star. They should be kicking themselves for losing him. More

Honesty and Integrity are alive and well Buying a car has always ranked right up there with getting a root canal. But then we discovered Brian Ahern at your new car dealership and was so plea Buying a car has always ranked right up there with getting a root canal. But then we discovered Brian Ahern at your new car dealership and was so pleasantly surprised that we had to write this review. Brian was the most honest, caring, fun and helpful person we have ran across in any of our previous dealings. It was an absolute joy to work with him and could not have asked for a better experience. We also worked with Daniel Laux on the financing part and he too was so pleasant and helpful. We left feeling so proud of our new car and look forward to any future dealings with Southwest Ford. Thank you for making this a fair, truthful and fun experience. More

Stepppng Up I had been having a brake light issue for several months on my 2014 Ford Escape. Every time I took it to the service center, they changed the bulb an I had been having a brake light issue for several months on my 2014 Ford Escape. Every time I took it to the service center, they changed the bulb and sent me on my way, saying everything was okay. This went on for several months, and I finally had to take it to a service repair shop who felt it was an electrical issue. He ordered the part and could not complete the installation without 2 key fobs to program. (very poor customer service on Ford's part). I only had one fob so called several times to SW Ford to see what they could do. I just needed it programmed, I was not asking them to replace the part. I finally took the car to Ford and Jonathan Pankrez was my service advisor. He felt there was nothing we could do without ordering a $300 key fob. He then suggested that it may be a programming issue and he wanted to try that before ordering the fob. It turns out, that solved the issue! Thank you, Jonathan for going the extra mile on this one. You went out of your way to help me and I appreciate it! More

Tip top Johnathan was very knowledgeable and helpful, shuttle driver was very courteous and chivalric. All staff was friendly and smiling. Thank you for a gre Johnathan was very knowledgeable and helpful, shuttle driver was very courteous and chivalric. All staff was friendly and smiling. Thank you for a great experience More

Awesome experience Roy Dooley has been my salesman for a few years now. When I first went to Southwest Ford in 2012, my credit was less than perfect. I wanted a new car Roy Dooley has been my salesman for a few years now. When I first went to Southwest Ford in 2012, my credit was less than perfect. I wanted a new car but because of my credit history Roy recommended I go a different route to build my credit. I never would have considered leasing but Mr Dooley informed me that I needed to work on my credit and this would help, along with a few other suggestions. Well 3 weeks ago it paid off I finally was able to get an F150. He was so great to work with, I was in and out in 3 hours. YEA... More

Great Service brought me back! The Sales Team at Southwest Ford is second to none. Their service department took such great care of me with my last purchase, that I wouldn't consid The Sales Team at Southwest Ford is second to none. Their service department took such great care of me with my last purchase, that I wouldn't consider doing business anywhere else. I highly recommend Southwest Ford for anyone looking for a dealership that will not just sell you a car, but one that will always stand behind their vehicles and treat you fairly! More