SouthWest Ford Weatherford

Great service I took my truck in for service today for an oil change, tire rotation, and car wash. I spoke with Josh Rhomeks during my visit, whom was extremely hel I took my truck in for service today for an oil change, tire rotation, and car wash. I spoke with Josh Rhomeks during my visit, whom was extremely helpfu. When I picked up the truck it looked exceptionally clean! I would definitely recommend this place for all auto services. More

Another 5 Star Experience with Southwest Ford! I have always had a Great Experience with the Sales and Service Departments at Southwest Ford, and today was another Great Experience. Service Adviso I have always had a Great Experience with the Sales and Service Departments at Southwest Ford, and today was another Great Experience. Service Advisor Jonathan Pankrez was very professional and efficient, he his a great asset!!!! Southwest Ford is the best!!!! More

Super pleased! After having my 2013 F-150 Platinum in another shop for 3 months for repairs, we were on a trip and had more issues. We stopped at Southwest Ford and After having my 2013 F-150 Platinum in another shop for 3 months for repairs, we were on a trip and had more issues. We stopped at Southwest Ford and Johnathan was my service advisor. I recognized him after having dealt with him at his precious dealership and was happy to see a familiar face. I explained my problem. He immediately got everyone involved that needed to be and got me back on the road in record time. I also was able to get an appointment the next day to have my Auto Butler detailing done. Once again, the service was excellent and the outcome beyond compare. More

Excellent customer service and finished job quickly! Jonathon and his technicians took very good care of me in getting my 02 F-150 back to 100%. His professionalism was outstanding in diagnosing the pro Jonathon and his technicians took very good care of me in getting my 02 F-150 back to 100%. His professionalism was outstanding in diagnosing the problem and the work was completed in record time compared to other service centers I have used in the past. The technician that worked on my truck took his time to explain the problem and showed me the hose that was deteriorated . Thank you so much and if I have future problems Southwest Ford will be my first call. Also, the lady who took my payment was very friendly and patient with me. I don't remember her name but she was awesome! More

Easiest deal ever !! One call to Natasha Robison about buying a truck and she had Scott Knebal and Dan Laux putting together numbers. I want to thank Natasha for getting S One call to Natasha Robison about buying a truck and she had Scott Knebal and Dan Laux putting together numbers. I want to thank Natasha for getting Scott as my salesman. He walked me through all the details on my truck and Thanks to Dan for being straight forward with all the finance.. But most of all Natashawent above and beyond for Us !!! More

Extremely overpriced for minimal service I would most highly recommend that you take your Ford service needs elsewhere. I have had two very bad experiences in a row. #1 The brakes on my 20 I would most highly recommend that you take your Ford service needs elsewhere. I have had two very bad experiences in a row. #1 The brakes on my 2012 Expedition XLT started pulsing and I thought that it was probably time for a pad change. Instead, it was told that the brake rotors were warped and had to be turned, one strut had a minor leak and thus and a pair of struts had to be replaced. OK, that's no big deal, I thought. The bill was over $900!!!!!. For turning the rotors and replacing a couple of struts? Any local shop would have charged less than half of that. #2. The car would not start, the fobs would not work and the "security lock system" engaged, the car had to be towed to the dealership. After performing a "diagnostic", we were told that the car battery was dead. Can't you simply use a volt meter to tell that? We were required to buy the new battery, and pay for 2 new fobs and their re-programming fee just to get the car to work. You mean that simply disconnecting the battery causes the security system to lose it's programming? You mean that it's not non-volatile RAM? If that's the case, the Ford has some serious engineering issues (I'm a graduate engineer). It cost me over $500 for this fiasco. Although it might not be possible to do so, I will actively attempt to avoid ever spending any money at Southwest Ford service department ever again. I recommend that you do the same. More

calm, relaxed atmosphere We drove into the dealership and was searching for a new truck, when Brian Ahern appeared and ask if we had been helped. We said no and he immediately We drove into the dealership and was searching for a new truck, when Brian Ahern appeared and ask if we had been helped. We said no and he immediately started with such enthusiasim and a great smile. Introduced himself and we were off.He was very sincere and honest with us. Great feeling. The experiencewith Brian couldn't have been better. We boought a new truck and arevery happy with it. Met several others of the team as well. All in all was very pleasant experience. Thank you to everyone at Southwest Ford. More

So far the best service department I have visited. Jonathan Pankrez is a very dedicated individual. He will do anything in his power to provide you with an excellent service experience. I dealt with J Jonathan Pankrez is a very dedicated individual. He will do anything in his power to provide you with an excellent service experience. I dealt with Jonathan at Five Star. They should be kicking themselves for losing him. More

Honesty and Integrity are alive and well Buying a car has always ranked right up there with getting a root canal. But then we discovered Brian Ahern at your new car dealership and was so plea Buying a car has always ranked right up there with getting a root canal. But then we discovered Brian Ahern at your new car dealership and was so pleasantly surprised that we had to write this review. Brian was the most honest, caring, fun and helpful person we have ran across in any of our previous dealings. It was an absolute joy to work with him and could not have asked for a better experience. We also worked with Daniel Laux on the financing part and he too was so pleasant and helpful. We left feeling so proud of our new car and look forward to any future dealings with Southwest Ford. Thank you for making this a fair, truthful and fun experience. More

Stepppng Up I had been having a brake light issue for several months on my 2014 Ford Escape. Every time I took it to the service center, they changed the bulb an I had been having a brake light issue for several months on my 2014 Ford Escape. Every time I took it to the service center, they changed the bulb and sent me on my way, saying everything was okay. This went on for several months, and I finally had to take it to a service repair shop who felt it was an electrical issue. He ordered the part and could not complete the installation without 2 key fobs to program. (very poor customer service on Ford's part). I only had one fob so called several times to SW Ford to see what they could do. I just needed it programmed, I was not asking them to replace the part. I finally took the car to Ford and Jonathan Pankrez was my service advisor. He felt there was nothing we could do without ordering a $300 key fob. He then suggested that it may be a programming issue and he wanted to try that before ordering the fob. It turns out, that solved the issue! Thank you, Jonathan for going the extra mile on this one. You went out of your way to help me and I appreciate it! More