SouthWest Nissan

Purchased a Titan from Crockett Pulich. He did a great job and got us a great deal!! He worked with John to get us financed quickly. We love our new truck!! He did a great job and got us a great deal!! He worked with John to get us financed quickly. We love our new truck!! More

Came in for an oil change & left upgraded in a bigger and better truck!! Excellent staff (Crockett Polich & Matthew Hissam)!! better truck!! Excellent staff (Crockett Polich & Matthew Hissam)!! More

I was so impressed with Gaige Hale, he was extremely knowledgeable, he assisted with the purchase of a vehicle for our daughter. Not only was Gaige very detailed, pleasant and professional, he went the knowledgeable, he assisted with the purchase of a vehicle for our daughter. Not only was Gaige very detailed, pleasant and professional, he went the extra mile to make sure we were satisfied with the purchase. I would highly recommend him to my family, friends or anyone who desires professional service. Way to go Gaige, you are one of a kind! More

On Thrs 8/25, I had correspondence with a live chat representative of Southwest Nissan (Nikki D). I was told the vehicle I was interested in was on the lot and still available. Then I was contacted via representative of Southwest Nissan (Nikki D). I was told the vehicle I was interested in was on the lot and still available. Then I was contacted via text by a person who identified themselves as Vinessa - shopping assistant. She confirmed the vehicle was available and wanted to set an appointment to see the vehicle. I advised her I had an appointment for 1200 - scheduled by Nikki D. Lastly, I received a text from Andy from Southwest Nissan. He advised he would be the sales representative assisting me. He wanted to confirm I had an appointment to come see the vehicle. I informed him I did. I made the 1 hour long trip to the dealership. When I arrived, I was introduced to Andy. He pecked on his computer keyboard and it was apparent something was wrong. He explained he was off from work yesterday, and during that last day he worked, the vehicle was on the lot. He reported it was still available, but he did not know where it was. He left, and when he returned, he explained in an upbeat, no big deal demeanor that the vehicle was technically still available, but “It was being used as a loaner- given to a TCU coach.” Then acting as if he were doing me a favor, Andy suggested we could do things “a little backwards”, and we could go over the numbers to determine my monthly payment. And I would take possession of the vehicle later. Seriously??? Completely shady and unprofessional. But all is well. I would never want to do business with a dealership that would be this inconsiderate, dishonest, and untrustworthy. Thanks for the favor Southwest Nissan. More

So I bought my Nissan on July 1st, I received a email asking where my payment was for the truck I traded in. I call SouthWest Nissan and inquire about this, I called multiple times and never received a c asking where my payment was for the truck I traded in. I call SouthWest Nissan and inquire about this, I called multiple times and never received a call back. I called one last time and was told that they were sorry they have been very busy, So what I got from that was they do not give a crap about you after they make their sale! I was told there was no one there that could look in to this issue until Monday. I call today and have to call a few times and get told they would have someone call me back, well that did not happen so I had to call again. I get transferred to the finance manager I believe and get told that he thinks that I needed to come back in and Re-Contract, but that I was never told this. He asked if he could call me back once he dug in to this and he would call me back in 15 mins. 40 mins later I call back and get told by the finance manager that he just got off the phone and there was a hang up with Nissan and that the " The low man on the totem pole" could not fix this issue and that he had to take it to management. Remember I traded my vehicle in on the 1st of July and today is the 25th. They do a 20 day payoff when you purchase a vehicle, so not only have they not paid my trade in off but now its going to hit my credit. I did not even get a sorry about this or anything, All they care about is making a SALE and they could care less about you after. Oh and just so you know the NISSAN CORPORATION does not give military discounts to all veterans, only veterans that served 20 years. This has been a horrible experience. More