SouthWest Nissan

Tom Engel Fan I've bought a number of cars in the past few years, and, while all the experiences have been good, working with Tom on my new 2016 Nissan Maxima was a I've bought a number of cars in the past few years, and, while all the experiences have been good, working with Tom on my new 2016 Nissan Maxima was a real pleasure. Like most folks, I did some research online before I visited Southwest Nissan. I had a good general idea of what I was looking for, but of course had some questions. Tom listened to what I described I wanted and answered all my questions - without having to go to a tablet or computer. He just knows the Nissan line, what the various trim levels offer, and what the trade-offs are. We looked at two vehicles and Tom pointed out the differences as we drove. There was no pressure to select one or the other, just "This one has feature xx, and that one has feature yy." More like riding with a friend who knows cars than a salesman. Tom does sales the old fashioned way - always courteous, respectful, and listening to what you want, no pressure, no hassle, no "up selling". He is there to assist you with what you're looking for. Tell him what you're thoughts are, and he will help you select the model and trim level that will fit your requirements. Too often salespeople, any salespeople, are more interested in what they want to sell instead of what you want to buy. This isn't unreasonable, they are looking for the biggest commission. That isn't always in your best interest, and you may wind up with more than you need or really want. With Tom, you believe that he has a genuine interest in your satisfaction first and foremost. If you enjoy a low key, knowledgeable salesperson who will ensure you find what you want, then Tom Engel is the man to talk to. More

Out of state new customer purchased 2009 Nissan 370Z New years day of 2016 took a leap of faith and i drove from Kansas to purchase this vehicle. I am by no means a fan of dealing with car dealerships, b New years day of 2016 took a leap of faith and i drove from Kansas to purchase this vehicle. I am by no means a fan of dealing with car dealerships, but this one proved my reluctance wrong for the first time in my 41 year life. This all started over the phone a few weeks prior to intense negotiation. I requested detailed pics sent to me of this car on a lift so i may inspect the under carriage visually. Within an hour those pics hit my phone. I was NEVER haggled by this dealership into pushing for me to purchase, they respected my mechanical knowledge and background upon concerns i had with this vehicle. NOTHING was hidden, and NOTHING was baiting me into my further interest in it besides the car itself. I dealt predominately with the sales manager "Curtis Mc'donald" who absolutely SHINED thru this entire purchase, from start over the phone 500 miles away, until I was back home with the car. Curtis catered to every single request of mine with ZERO hesitation or reluctance, and was all done with extreme courtesy and respect. The car was sold to me "as is" and once it left their lot, anything that went wrong was my responsibility and i signed to that, however, initially when i arrived to test drive i noticed the trans slipping a bit, then upon arriving back home to kansas the alternator showed signs of failure, to which i replaced immediately out of my own pocket. After doing so the bill hit right at $300. I told Curtis what had happened and a full refund for the parts were refunded to me by him. I by no means was sold a lemon and knew it instantly upon driving the car back to ks. This vehicle had high mileage upon my purchase to which did not worry me after dealing with this wonderful staff, mainly Curtis Mcdonald. He shined from start to finish with this purchase and has gone above and beyond to make me happy and comfortable with this purchase. Curtis also agreed to have the trans fluid flushed at my local nissan dealership at their own cost. OUT....FRICKIN....STANDING experience with this gentleman and this dealership. 5 stars all the way across the board, if i could give 10 i would. I love this car, and the wonderful experience i went thru to get it, i will never deal with anyone else besides this dealership and Curtis Mcdonald in the future, the 1000 mile round trip was plenty worth it. HIGHLY recommend this business to anyone and everyone in the market to purchase a new or used vehicle. OUTSTANDING job Curtis, ill definately be back. :))))))))) More

Great Numbers Skill Justin Goes above and beyond getting you the best deal he can. He worked with me for about 3 hours and just when I thought all hope was lost he made t Justin Goes above and beyond getting you the best deal he can. He worked with me for about 3 hours and just when I thought all hope was lost he made the numbers add up. Do not waste your time at other Nissan dealerships. I am on my 8th Nissan and nobody can beat Southwest Nissan. Skip was my salesperson and was so patient with us .Thanks Guys. Nissan is very lucy to have them. More

Outstanding customer service I had an awesome experience yesterday November 23, 2015 with my purchase with Southwest Nissan preowned my sales lady name is Mandi Norcom. I woke u I had an awesome experience yesterday November 23, 2015 with my purchase with Southwest Nissan preowned my sales lady name is Mandi Norcom. I woke up that morning wanting to treat my self to something special and extravagant so I called Southwest Nissan after reviewing one of there flyer in the mail. I called Mandi answer the phone I explain pretty much what type of vehicle I was interested in she pulled her inventory up and told me she had that type of SUV in stock I told her my experience with other dealership always make me change my mind because it becomes a headache. I let Mandi know that I didn't want to sit in the building for hours could she just get my information run everything through the system and after lunch I come by take a look at the vehicle and give her a copy of my drivers license so I did, but I had to leave right away because I live in Fort Worth Texas and was needing to take care of other business due to the holidays. I went back at 6:30 pm to go over details and within the following hours I was signing paperwork!!! Thank God that they have a sales person like Mandi Norcom who listen to her customers and really understand. Mandi , as a !st time customer I give to you personally an award for excellent , superb customer service. More

Another awesome experience! I love this dealership! I have only had wonderful experiences here. They are always very helpful in every department. I have had the best experience w I love this dealership! I have only had wonderful experiences here. They are always very helpful in every department. I have had the best experience with my sales lady Belle. She is a no pressure girl! She just wants to help you. I have brought my NV in for service and Stephanie is always there to answer my questions and get me scheduled whenever it's good with my schedule! I highly recommend this dealership to everyone!! More

Best Dealership Ever! Awesome dealership and even better salesman in Skip Seaman! I've bought over a dozen new vehicles in my life and this is by far the best service, frie Awesome dealership and even better salesman in Skip Seaman! I've bought over a dozen new vehicles in my life and this is by far the best service, friendliness and thoroughness in buying a vehicle. I can't wait to tell others. More

Drove 62 miles for Great Service - Worth the Drive I took my 2011 Rogue for it's 30,000 service and everything was taken care of excellently. Not only did they perform all services, they also found th I took my 2011 Rogue for it's 30,000 service and everything was taken care of excellently. Not only did they perform all services, they also found that my battery needed to be replaced and they replaced it. All work was done under warranty (free) and was performed in such a way it exceeded my expectations. They earn their excellent reputation...apparently every day. Outstanding service! Donovan Morrison made sure I was informed of all working being performed. Thank you - I'll be back! More

Great Salesman Justin Merghart was a great help. I was scheduled for an appointment with another person and he was busy so Justin assisted me. He was able to answer Justin Merghart was a great help. I was scheduled for an appointment with another person and he was busy so Justin assisted me. He was able to answer all my questions and what he did not know, he found out for me. He was easy going and laid back which made it really easy. I was not sure I could get a vehicle with my credit but they made it happen. I do feel that the finance manager was a little abrupt and pushy but in general I would definitely use this dealership again. More

Great Place! First time buyer and had a wonderful experience. The sales consultants are very friendly and helpful. They answered any questions or concerns I had. First time buyer and had a wonderful experience. The sales consultants are very friendly and helpful. They answered any questions or concerns I had. I would definitely recommend Southwest Nissan to anyone looking for a vehicle. More

Outstanding car-buying experience! Brought my wife here to test drive a 2014 Altima SL and was not ready for the high quality service we encountered. Stephen greeted us promptly and got to know us before to test drive a 2014 Altima SL and was not ready for the high quality service we encountered. Stephen greeted us promptly and got to know us before he even began to discuss vehicles. He did a great job answering detailed questions that my wife and I had, and brought around the exact Nissan (color and options) we were looking to buy. While my wife test drove the Altima, I fired an array of questions at him and he handled every single one professionally with an accurate answer. There was one question I asked regarding an engine detail that he didn't know off the top of his head: he was honest with me and stated that he didn't know the answer, stated he would follow-up with me, and then got the answer for me as soon as we returned to the dealership. Exceptional attention-to-detail and follow-through from him. We decided on the vehicle and moved forward with the buying process. The transition from the sales to the finance department was the best I've ever experienced. Generally, this transition goes from friendly and helpful (SALES) to pure business discussion (FINANCE). Not at Southwest Nissan. Justin, the finance manager, greeted us and again got to know us before we even began to discuss numbers. He did a great job making a connection with us and answering our questions honestly and promptly. Again I asked a variety of detailed questions. Justin had detailed answers and my confidence level continued to increase. The buying process was very professional and organized. We never felt like we were waiting on the dealership. The staff members were always ready for us. After purchasing the vehicle, we were introduced to Chad (manager). He was very professional and delivered a sincere thank-you to us for our business. As a car, the Altima had the edge against the other sedans that we test drove. But as a dealership, Southwest Nissan is leaps and bounds ahead of other dealerships. Inventory, service, professionalism, integrity, and organization are truly exceptional. - 2014 Black Altima SL 15 March 2014 More