SouthWest Nissan

While I am going to keep the review below because it did happen and I was frustrated, I must change my rating because of the response I received from the Service Director, Lisa Stoker. She tried several tim happen and I was frustrated, I must change my rating because of the response I received from the Service Director, Lisa Stoker. She tried several times to contact me. Unfortunately, I do not read my personal email very often and I had changed my cell phone number, but did not update the dealership with the new number. When she and I were finally able to speak, I was very pleased with the response from her. She did not make excuses for what happened, but she agreed with me that what happened wasn't right and that she would ensure it would not happen again to myself or another customer. She even went beyond that to learn what was happening with my airbag light continuing to come on. It appears that is a recall from Nissan, that the manufacturer did not contact me to advise. It is covered under the Nissan powertrain 60K warranty. I know I am close to that amount of miles and hope that I can make it into the dealership before I hit that limit. I will reiterate that Southwest Nissan and specifically Lisa Stoker believs in Customer Service and will go the extra mile to ensure each customer is happy. I certainly appreciate it and I am confident that I will have a better experience the next time I go in for service. I went to the dealership to have my oil changed and to have the passenger airbag light reset. Evidently, with my 2010 Nissan Cube if you press on the breaks to hard it disables the passenger airbag. This is the second time it's happened. The first time took 5 minutes to fix. I was told to come in early since it was a Saturday and they had limited mechanics working. I was the second person there. As I sit and watch people who came in after me and had their cars finished long before mine, I began to get upset. After an hour and a half, I asked what in the world was taking so long. Stephanie (Service Manger?) told me the technician was having a hard time getting the airbag reset. Seriously? It took someone else 5 minutes before. That and an oil change should not take nearly 2 hours, but by the time my car was ready that's almost how long it had been (an hour and 45 minutes to be exact). When I get in my car to leave I hear that my CD that I had been listening to driving in was on the 5th song, not the 1st as it was when I arrived at the dealership. In addition, I had to pull over and adjust my passenger side mirror as it was turned back against the car making it impossible to see, which in my opinion is a safety hazzard that the dealership left me and my car in. While the cost of the oil change with the purchase of a new filter was quite low and Stephanie was apologetic, but only after I complained, I would still not recommend anyone to go to this dealership for service. Moreover, I told Stephanie if she wants to offer good customer service, she needs to come tell a customer when there is a problem or a reason for an extreme delay instead of letting that person sit and stew and become more frustrated than was necessary. From now on, I will take my Nissan Cube to Frank Kent Cadillac/Honda for any service that is due. Not only is it closer to home, but the waiting area and personnel are far more reliable and nicer than what I experienced at Southwest Nissan. My car is three years old and I've been considering purchasing another one soon, possibly another Nissan; however, you can be sure I have no plans to go back to Southwest Nissan nor would I recommend this dealership to anyone. More

I was very impressed with Kale and his associates that processed the purchase of the 2010 Ford F-150. They made the experience very pleasant for me. Thank you Kale and your team. Crystal processed the purchase of the 2010 Ford F-150. They made the experience very pleasant for me. Thank you Kale and your team. Crystal More

I had been in search of a used car that fit the bank/credit mold based on my credit score. Kale our salesperson was very patient helping me find various cars that fit in my price and year range. W bank/credit mold based on my credit score. Kale our salesperson was very patient helping me find various cars that fit in my price and year range. We finally narrowed it down to one car and started the loan process. Kale, Justin and the staff tried many different scenarios to make the loan work within my monthly payment range parameters and my current credit picture. What happened next amazed me. The could not make the loan work with the used car so they looked into a deal that would get me a brand new 2014 model and still fit in my monthly payment range. It worked! I was able to get a brand new 2014 Nissan Versa, in my price range, covered under warranty the entire life of my loan, GAP insurance and free oil/tire service for the next two years for the same price of the used car I was looking at. Thank you Kale, Justin and the rest of the Southwest Nissan staff for really listening to my needs and coming up with a great solution! More

Tom Engel definitely helped me out when I was in a rough situation. I had previously purchased a Nissan from a different dealership, and had many problems with the car. I was on my way home from the airport situation. I had previously purchased a Nissan from a different dealership, and had many problems with the car. I was on my way home from the airport in Dallas, Tx, when my car began to give me problems. I made it to Weatherford and went to the dealership first thing on a Monday morning, only to find out what I had suspected, that my car had many problems and was going to cost a lot of money to repair. Unfortunately at the time, I did not have money to spare on the vehicle since I am about to move and did not want to spend money on unexpected expenses like that, but Tom was able to help me get into a new Nissan Versa, which I not only loved, but would also be a reliable vehicle for me. I really appreciate the help of Tom Engel, as well as the friendliness of the staff at SouthWest Nissan. I will definitely recommend not only SouthWest Nissan to all of my friends, but I will most definitely be referring them to Tom Engel!! More