Southaven Kia

My wife recently brought her vehicle in for routine service, which was completed without issue. During the visit, she informed the service advisor that her tire pressure sensor warning light was illumi service, which was completed without issue. During the visit, she informed the service advisor that her tire pressure sensor warning light was illuminated, despite the tire being fully inflated. After inspecting the tire, the advisor stated that it would need to be replaced in order to resolve the sensor issue, at a cost exceeding $400. This recommendation did not appear reasonable, so we declined the service and sought a second opinion at another shop. That shop removed the tire, replaced the sensor (which is integrated with the valve stem), and reinstalled the tire. The sensor is now functioning properly. I am at a loss as to why the dealership recommended replacing a new tire to address a faulty sensor — particularly when the actual repair was straightforward and significantly less expensive. Frankly, the experience gave the impression that the service department was attempting to take advantage of my wife. More

I really don’t have nothing say. I am a okay the service … I am happy with my car… I am a okay the service … I am happy with my car… More

I was greeted with a professional and warm welcome. No waiting… all my info was in the system and Service gentleman was standing waiting for my arrival. No waiting… all my info was in the system and Service gentleman was standing waiting for my arrival. More

Does not deliver, don't keep their word, and poor communication. Does not deliver, don't keep their word, and poor communication. Poor service. Say they're going to do one thing and simply don't do i communication. Does not deliver, don't keep their word, and poor communication. Poor service. Say they're going to do one thing and simply don't do it. I had to visit the dealership 4 times, my keys were locked up one time and they knew I was going to pick my car up and because of that i missed being able to take care of some important stuff. They told me they will give me a loaner car and when contact me when one was avail and I patiently waited only to be lied to because a loaner was not given to me. I can say so much more but to some it up they lack integrity More

They changed my transmission fluid which did fix the problem on my Kia, But they also changed my air filter and now when I turn my air or heat up past 2 the car makes a loud noise through the vents. problem on my Kia, But they also changed my air filter and now when I turn my air or heat up past 2 the car makes a loud noise through the vents. More

Dealership was easy to work with. They were transparent and friendly, and professional. They were on my side in getting me the best deal. They were transparent and friendly, and professional. They were on my side in getting me the best deal. More

I had a fantastic experience purchasing my new Sorento at Southaven Kia. My salesman, Jakobe Brewer, was incredibly helpful and not pushy at all. The whole staff was welcoming and made sure I was comfortab Southaven Kia. My salesman, Jakobe Brewer, was incredibly helpful and not pushy at all. The whole staff was welcoming and made sure I was comfortable and got what I was looking for. I highly recommend this team! More

I was greeted quickly. Service was so fast! The guy at the counter explained everything clearly and was helpful and friendly. Service was so fast! The guy at the counter explained everything clearly and was helpful and friendly. More

Excellent communication skills. Most importantly, you do what you say you are going to do. Most importantly, you do what you say you are going to do. More

I want to express my sincere gratitude to Mike Jones for his exceptional assistance in helping us acquire our new 2026 Kia Sorento. He ensured that we left the dealership with a vehicle that we were thoroug his exceptional assistance in helping us acquire our new 2026 Kia Sorento. He ensured that we left the dealership with a vehicle that we were thoroughly satisfied with. Mike’s attentiveness and willingness to go above and beyond were truly commendable. If you’re in need of a reliable car, I highly recommend checking out Mike Jones at the new Southaven, Mississippi dealership. He works in finance and has a remarkable ability to work with customers who have bad credit or limited down payments. Rest assured, he will find a solution that works for you. God bless him and his exceptional customer service. More