Southern 441 Toyota

Horrible Customer Service Se Young has the worst customer service skills ever! I took my car In for a service appt at 4:15pm and the first thing he said to me was they wouldn’t Se Young has the worst customer service skills ever! I took my car In for a service appt at 4:15pm and the first thing he said to me was they wouldn’t be able to do much because they were closing in 45 minutes and everyone is trying to go home. I then asked why would I be given a 4:15 appt if they knew they wouldn’t be able to fully service my car in such time? His answer was he didn’t know but there’s nothing he could do and that he was running off 3 hours of sleep. I asked if I could reschedule for the next morning because I didn’t want my car rushed on and he told me it wouldn’t be until weeks out. I planned on going out of town the following day with my car and didn’t want to take the chance of driving it without service since I was over on my miles. Se Young stated they could only do the oil change at the moment since everyone is trying to go home and I’d have to come back for everything else. I asked him to have them check the tires as well and mentioned a bottom panel that was hanging underneath and asked if they could zip tie that as well. He had my car taken to the back and 30 minutes later I received notification that my car was ready. As it came time to pay, I realized my total came out to be higher than I would normally pay for service and that’s when he felt the need to tell me that oil change prices went up. So I asked how come I wasn’t told that prior since that was a change? He said he didn’t know. I asked to look at my previous invoice and prices were the same but they charged $25 just to zip tie the bottom, when in fact he never mentioned if there would be a charge nor did I get a phone call to let me know or if I agreed to proceed. Then he threw in that “he gave me a discount” because oil changes went up to $80. When I asked for his name he said it’s on my invoice and asked “why, are you going to put in a complaint”? I ignored his question and just grabbed my belongings and left. I find it very hard to believe that he had the audacity to complain of how he hasn’t slept and wants to go home. As much as I promised myself to never take my car elsewhere for any type of service, I think Se Young did it for me. I do not plan on returning there for anything! More

Exceptional service The customer service representative went out of his way to take care of any need or issue I had. Turkey excellent service. Se Young Kim provides top n The customer service representative went out of his way to take care of any need or issue I had. Turkey excellent service. Se Young Kim provides top notch service every time. More

The BEST service ever! Stephan R. at 441 Toyota provided great customer service! He explained everything to me and the service was fast. Thank you for providing me with a lo Stephan R. at 441 Toyota provided great customer service! He explained everything to me and the service was fast. Thank you for providing me with a loaner. because my van had to be kept overnight. I’m very pleased with the service I received. Thank you! More

My next lease Found my XSE lease with the help of the sales team from Southern 441. The pair of salesmen were both diligent and informative. I had visited or spoken Found my XSE lease with the help of the sales team from Southern 441. The pair of salesmen were both diligent and informative. I had visited or spoken with no less than 5 dealerships and found my best price at Southern 441 Toyota. I intend to service this Camry there and would recommend this team to anyone that asks. More

Great customer service From the minute I pulled up, I was greeted by the friendly staff. They went in to get my service advisor, Pablo Perez, who came out and wrote up my t From the minute I pulled up, I was greeted by the friendly staff. They went in to get my service advisor, Pablo Perez, who came out and wrote up my ticket. He explained what they were going to do for my scheduled service appointment. I was pleasantly surprised to have my car back so quickly. More

Very Helpful Was very great. Andrew was very helpful with all of customer needs. Everyone is always so nice and friendly when we go into this dealership. Was very great. Andrew was very helpful with all of customer needs. Everyone is always so nice and friendly when we go into this dealership. More

Awesome great amazing Great customer service very helpful i was there for about an hour gave me a great deal on the car i recommend everyone to go there Great customer service very helpful i was there for about an hour gave me a great deal on the car i recommend everyone to go there More

Customer service Rep.. Mr.Rich Reyes was Awesome. He was professional and informative about my car service.. But more important he was honest with repairs that my car needed Mr.Rich Reyes was Awesome. He was professional and informative about my car service.. But more important he was honest with repairs that my car needed.. Thank You see U guys again More

Very Satisfied I arrived with no appointment, They took my vehicle right in. Fixed the Issue very Happy. Andrew was very professional . Will continue to take my veh I arrived with no appointment, They took my vehicle right in. Fixed the Issue very Happy. Andrew was very professional . Will continue to take my vehicle there. More