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Southern Acura Newport News

Newport News, VA

4.8
1,219 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Acura Newport News is excited to assist you with all your automotive needs. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12501 Jefferson Ave

Newport News, VA

23602

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Showing 1,219 reviews

May 15, 2025

This is my second vehicle that I have purchased through this dealership and I wouldn’t want to go anywhere else! More

by ambermrobbins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rabih Kassam
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025 -

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 15, 2025

Kevin was not only professional but truly accommodating and a pleasure to work with. Would return again More

by jlaustin3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025 -

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 15, 2025

Kevin always works with my schedule to get my vehicle in for Service. I appreciate that! More

by ka9857
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
May 15, 2025 -

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 14, 2025

it went smooth and quickly. Jessican keep me informed thru the process. She did an outstanding job getting me the loaner and getting my vehicle inspected and all the recall in c More

by val0263
Recommend Dealer
Yes
Employees Worked With
Jessica and Cisco.
May 15, 2025 -

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 14, 2025

This was my 1st time taking my car in for service. I was there for a recall but I was able to get a multipoint inspection done as well. I didn’t feel pressured to add the additional services like at m More

by ChevyLover21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph
May 15, 2025 -

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 14, 2025

Southern Acura is always polite. Courteous very helpful and always accommodating whenever I take my car in for service a fantastic job. More

by Marie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025 -

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 14, 2025

Kevin and his service team of techs were exceptional and extremely thorough with their observation of my vehicle. The BEST SERVICE E EVER!!! Whenever car repairs are required, I Highly recommend customers p More

by Yarberrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025 -

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 13, 2025

Availability to obtain service is limited when scheduling. Took almost 2 weeks to get an appt and when I asked for additional services I was told they couldn't get me in until a week later. More

by TIARALANE
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cisco Lugo
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025

My service did take longer than expected. I was told only an hour, and really took 3hrs More

by d_bro89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025

Great place to get all of my service needs. Thank you Cisco you always keep a smile on my face. More

by DWANNA33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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