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Southern Acura Newport News

Newport News, VA

4.9
2,209 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Acura Newport News is excited to assist you with all your automotive needs. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12501 Jefferson Ave

Newport News, VA

23602

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Showing 2,209 reviews

January 24, 2025

Easy access, friendly, quick to do the work going above and beyond my expectations. I felt appreciated and felt like family. Comfortable waiting area with clean restrooms and plenty of coffee and snacks. More

by McDHig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2025

Cisco Lugo is always great to work with. He always takes the time to understand all the issues, and he stays in contact with us until we're 100-percent satisfied. He even pulled the mechani More

by TMARONGELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Berna Aguirre
January 24, 2025

Courteous, friendly staff, went in for oil change & service was great ,a a a a More

by labash1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Berna Aguirre
January 24, 2025

Communication was good and service was great and car was delivered on time. i definitely would recommend your service to anyone looking for repair. More

by LOCALPLAY50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 23, 2025

Service was great and performed in a timely manner. The service advisor kept me informed at all times during the maintenance servive. More

by ECBYRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 23, 2025

Very professional and caring customer service staff. They were attuned to my needs & were most responsive. Thank u More

by Maxnpow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Goodale, Berna Aguirre
January 22, 2025

I always have a great experience here and kevin and his team are always so good with my car I came in for an oil change and needed an inspection and found that I have a pretty significant oil leak that I n More

by LEIGHBABY882006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 22, 2025

The whole service team at southern Acura is so friendly and helpful! They really care about you as a customer and very accommodating! Jessica is the best! More

by dsadrack9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Goodale
January 22, 2025

Southern Acura Newport News was attentive and professional. I had a loaner as soon as I arrived and my vehicle was ready before the estimated time. More

by Melanie Davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Whitney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Sheldon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie Miles, Jessica Goodale
January 21, 2025

Have been a customer since 2007. Service is the key reason for working with them. They are complete honest and friendly. Treat the customer with respect and respond to any questions More

by Bryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daryl in sales , Joseph Festa, Berna Aguirre
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