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Southern Acura Newport News

Newport News, VA

4.8
1,172 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Acura Newport News is excited to assist you with all your automotive needs. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12501 Jefferson Ave

Newport News, VA

23602

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Showing 1,172 reviews

May 30, 2025

No appointments were available but they offered to work my car in and gave me a loaner car so I could go to work. More

by TOUWEEKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jess Gentry
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025

Kevin always gives 100% excellent service and is a pleasure to work with anytime my Rdx is serviced and makes sure I'm satisfied More

by LEA6197
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025

Kevin provides great customer service. The call center needs quite a bit of improvement. The have gotten things wrong since they’ve been put in place. They have gotten appts wrong More

by CDMITCHELL1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025

My service rep Cisco is was phenomenal I had excellent service!!! I would definitely recommend a friend for service he was polite and informative about what was going on with my vehicle More

by Angela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025

Efficient, accurate and courteous. We should not have to write 15 words in a survey. More

by Mhaydenrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025

It was a great experience. They accommodated and performed all the necessary services in short notice as I had to travel. Thank you. More

by sashank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025

There is no words to describe Southern Acura. They are very professional. Organize. Care about their customers. More

by WTB10191
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025

Such a pleasure to work with John and Seth on the purchase of my new Acura. More

by advancedeb
Recommend Dealer
Yes
Employees Worked With
Rabih Kassam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rabih Kassam
May 26, 2025

Daryl was very personable and took the time to thoroughly explain everything about the car. I didn’t feel rushed at all, and he made the process smooth and easy to understand. Great experience! More

by LIPSCOMBX
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daryl Hoe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rabih Kassam
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2025

Thank you for your great customer service and servicing my vehicle the end of the same day. More

by cottoc1014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Goodale