Jessica Goodale
Jessica Goodale at Southern Acura Newport News

Jessica Goodale

Assistant Service Manager

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
181 Reviews
4.9

181 Reviews

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181 Reviews of Jessica Goodale

April 27, 2026

Dealership Rating
Employee Rating

Great People were pleasant from scheduling to servicing and work was done in a timely fashion More

by scanlanjustin85
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

April 23, 2026

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Employee Rating

Kind and professional service and work done in a timely manner The cost of service was decently priced More

by KENDRA.CHRISTIAN07
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

April 23, 2026

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Employee Rating

Great service. Easy drop off and pick up. Jessica communicates quickly of what car needs fixed and timeline. More

by CROBS7220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 23, 2026

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Employee Rating

Everyone is extremely helpful! Even when you don’t know how to operate your own car! More

by a.v.stanley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

April 19, 2026

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Employee Rating

Jessica was a lot help and kept us in mind considering the protection coverage not being workable More

by ursuajony
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

Apr 22, 2026

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 18, 2026

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Employee Rating

Kevin and the rest of the advisor team always greet me by name. The service team always have my vehicle done on time or earlier. More

by twstbrks1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

April 17, 2026

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Employee Rating

They offer great service. Very personable. Waiting area very comfortable. Every person is very accommodating. More

by brendafranklin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

April 17, 2026

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Employee Rating

Friendly This was our first visit with our car to get the oil changed all went well. More

by BFWOOD11
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

April 17, 2026

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Employee Rating

Friendly This was our first visit with our car to get the oil changed all went well. More

by BFWOOD11
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

April 17, 2026

Dealership Rating
Employee Rating

I received excellent service at the dealership in Newport News. The team is friendly and always treats me well. More

by CLHMCFARLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

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