Jessica Goodale
Jessica Goodale at Southern Acura Newport News

Jessica Goodale

Assistant Service Manager

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
222 Reviews
4.9

222 Reviews

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222 Reviews of Jessica Goodale

June 19, 2026

Dealership Rating
Employee Rating

Really fast and easy process. 10 out of 10. Would highly recommend to any one. More

by justin.bathgate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

Jun 19, 2026

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 16, 2026

Dealership Rating
Employee Rating

I had a very positive and satisfactory experience. My car was completed quicker than expected and it was so nice that everything was covered by the warranty! I was very happy about that! More

by Nate C.
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

Jun 17, 2026

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 13, 2026

Dealership Rating
Employee Rating

Very professional, clear summary, friendly I enjoyed how quickly my service was done , everyone was friendly and clear about any information for my vehicle. Great service as always ! More

by gillison66
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

Jun 17, 2026

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 13, 2026

Dealership Rating
Employee Rating

Jessica was very friendly and helpful with my maintenance. She kept me informed about what was going on and about the time frame in which it would be done. More

by barrett8411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 17, 2026

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 12, 2026

Dealership Rating
Employee Rating

The dealer puts me at easy. I really understand my car I will Happy Thanksgiving More

by mkmbirds
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

Jun 17, 2026

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 11, 2026

Dealership Rating
Employee Rating

Great everyone was friendly and helpful It was an enjoyable experience everyone treats you nice, and they were very helpful in every aspect of the visit More

by MAESTROREDHOME
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

Jun 11, 2026

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

Jun 13, 2026

MAESTROREDHOME responded

Enjoy your day also

June 11, 2026

Dealership Rating
Employee Rating

My experience with the dealership wonderful. I was greeted by my service representative with professional friendly attitude that made me at ease and went over the details for my visit. More

by ingrid.blair1372
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

Jun 11, 2026

Southern Acura Newport News responded

Great to have you back with us again!

June 11, 2026

Dealership Rating
Employee Rating

The service department is always great I never have to worry about anything when I come in. More

by denniskim35
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

Jun 11, 2026

Southern Acura Newport News responded

Awesome to have you back with us again!

June 11, 2026

Dealership Rating
Employee Rating

Excellent service very helpful, will recommend to anyone the service advisors are great. Very quick and personal..great all around More

by Seaany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

Jun 11, 2026

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 11, 2026

Dealership Rating
Employee Rating

Tires were replaced and the car got a courtesy wash in less than half the time I was quoted. More

by RICK YASKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

Jun 11, 2026

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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