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Southern Acura Newport News
Newport News, VA
1,782 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Acura Newport News is excited to assist you with all your automotive needs. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,782 reviews
March 13, 2025
I was quite disappointed with the lack of action on the company’s part around their messaging on being able to go into any Southern Acura for a quick oil change. I reside in Richmond and needed an oil chan company’s part around their messaging on being able to go into any Southern Acura for a quick oil change. I reside in Richmond and needed an oil change and contacted the Newport News Service Center and had bright recording explaining their quick service on oil change. I called the service center twice to ensure that it was the case and no answer. Against my better judgement I headed to the service center and once I arrived was greeted with a grunt or a look of disappointment that I had shown up. When I began to ask about getting an oil change I was immediately shut down by the rep. saying that they were fully booked and cannot accept any appointments and when I attempted to explain that I received details on express oil change he quickly said he knows that it says that as a recording and said they do not have that only in the VA Beach location. I purchased my vehicle at this location and was informed of my oil services but now I will have to get my oil changed and pay out of pocket since their next availability was not until 2 weeks out. I am not upset at the representative but the situation that if the recording is not true then it should be removed and if you cannot remove the recording then phone calls should always be answered because I drove from Richmond and wasted my time, gas and wasted your reps time who seemed annoyed by this request. Hopefully, it has since been fixed or actually delivers the promise in the recording. Thank you for listening. More
by GinaO
Employees Worked With
Unknown
March 13, 2025
They go beyond, to make sure costumer needs are all met. Thank you very much Thank you very much More
by motonj902
Verified CustomerMarch 13, 2025
Top flight as usual. Finished in record time. Glad we have Acura's. Only place it go. Finished in record time. Glad we have Acura's. Only place it go. More
by lwpglp
March 13, 2025
Kevin is very personable and is always willing to answer questions that I may have. Thank you Kevin answer questions that I may have. Thank you Kevin More
by dst15
March 13, 2025
Very professional dealing with the customers Facility was very clean and pleasant Vehicle was completed timely was very clean and pleasant Vehicle was completed timely More
by Riverhawkw
March 13, 2025
Very happy with my service ! Kevin was helpful with getting me an appointment quickly to have the work completed! Kevin was helpful with getting me an appointment quickly to have the work completed! More
by dianestylesu
March 12, 2025
Best experience ever as always. Enjoy going to service at Acura. They are easy to deal with and always keeps me posted on where they are during the inspection. Enjoy going to service at Acura. They are easy to deal with and always keeps me posted on where they are during the inspection. More
by JMILTY1
March 11, 2025
Took a little time to get an appointment for my recalled part, but that could have been Acura not having parts available. I do not care for the AI helper when you call either, it just seems to waste more part, but that could have been Acura not having parts available. I do not care for the AI helper when you call either, it just seems to waste more time as I tell the answering service, "service" on three different menus. More
by CC23606
Employees Worked With
March 10, 2025
Service was prompt, timely and costs as estimated. Service was a replacement part application. Kevin and his team were friendly, informative and professional. Service was a replacement part application. Kevin and his team were friendly, informative and professional. More
by ternan
Employees Worked With
