Southern Acura Newport News

I had a very good experience for my first time buying a car. Unfortunately Emmanuelle had to leave before we got there, but he did a great job with us leading up to our purchase. car. Unfortunately Emmanuelle had to leave before we got there, but he did a great job with us leading up to our purchase. More

Berna always goes out of her way to explain all the service options and keep the customer up on the status of maintenance and/or repairs. She always has smile and cheerful attitude. I was unaware t service options and keep the customer up on the status of maintenance and/or repairs. She always has smile and cheerful attitude. I was unaware that Southern Auto Group had bought Hall Acura Newport News so I had difficulty making appointments for my vehicles. The email address on file is wrong and I can't figure out how to get it changed. I am not familiar with Southern so for now I would recommend the service center based on the same team of people as was with Hall. More

Salesman was great. They have a mandatory package for every car that increases the cost by $1600+ VA’s ridiculous $899 admin fee (one of the highest in the nation.) It i They have a mandatory package for every car that increases the cost by $1600+ VA’s ridiculous $899 admin fee (one of the highest in the nation.) It is not mandatory to charge people the $899, but the law says you can charge up to $899, so why not gouge your customers? Whatever the sticker price is, or whatever you think you're gonna talk them down to, add another $2500 and that's what you'll pay. More

I was able to schedule same day and everyone was nice and polite. They took care of my car and I was on my way. The link that was sent to for work required and provided a quote was phenomenal. Great job! polite. They took care of my car and I was on my way. The link that was sent to for work required and provided a quote was phenomenal. Great job! More

I have been dealing with this dealership since 1987 the service is excellent and complete in any task they do. Thank you JoBeth service is excellent and complete in any task they do. Thank you JoBeth More

Great experience every time I come. Service is always helpful and informative. Would recommend to friends and family. Service is always helpful and informative. Would recommend to friends and family. More

Always feel comfortable with the staff. Always friendly Kevin is my favorite service advisor. Best one I have ever had! Always friendly Kevin is my favorite service advisor. Best one I have ever had! More

Our Acura has a problem. Our brand new battery keeps draining. The shop first said Nov 3, 2023, it was probably a defective battery. Then they said they could not identify Our brand new battery keeps draining. The shop first said Nov 3, 2023, it was probably a defective battery. Then they said they could not identify any cause as the battery was fine. Then the invoice showed they found a problem with the battery, but they said that was incorrect & reprinted the invoice. They had no answer for their mistake. They also were supposed to replace the windshield wipers but they did not have a rear wiper in their stock so replaced only the front ones. We were there way too long & disappointed that they gave poor service. More

I purchased 2022 MDX with A-Spec® Package from Hall Acura Newport News a couple of years ago. My overall dealership (sales and service) experience had moments of good and bad, as nothing is perfect. I had to Newport News a couple of years ago. My overall dealership (sales and service) experience had moments of good and bad, as nothing is perfect. I had to engage management when things did not go well or meet my expectations. The Service Manager, Brett W. handled my concerns when the incorrect color roof rails were installed and provided a resolution. I recently learned the dealership is no longer under Hall (Mile One) and now Southern Acura. Upon taking my car in for its oil change service, I was advised the Hall Rewards could not be used and the lifetime perks that Southern Acura advertises does not apply for customers who purchased a vehicle from Hall. I chatted with the General Sales Manager (Darrius Y.) while waiting on my car and he told me to attain the perks, I would need to purchase a new vehicle. Unfortunately, the 2024 MDX has not changed much from 2022, so it would not be in my best interest to get a new one just like it. I have no interest in the other Acura models. It may be a little inconvenience, but I will need to take my car to Hall Acura VA Beach to utilize my Hall Rewards and interact with a dealership who can fully see all of my 2022 MDX history. More