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Southern Acura Newport News - Service Center

Newport News, VA

4.8
825 Reviews

825 Reviews of Southern Acura Newport News - Service Center

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July 10, 2025

Cisco is amazing. He always greets me with a smile and has such an amazing personality. He kept me posted on all aspects of my service. He is a great asset to your More

by Lisa.hofstra1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2025

Fast service. Friendly customer service. Take great care of your vehicle. I will be coming back. More

by SisterSheri5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2025

Good customer service, everyone is very friendly and helpful. If there is an issue they will review and work out that issues to the best of their ability. More

by K1renae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2025

Kevin was great at getting my service completed as requested. He explained the service items that needed attention. More

by ECBYRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2025

Was my first time coming here, had an issue with my Electronic Power Steering and said to go to a dealership for possible warranty replacement. Mr. Kevin was extremely pleasant, and was upfront about t More

by Zrcrow1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2025 -

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

July 06, 2025

This is the 1st time extra services weren’t being pushed for me to purchased. Thanks! More

by Mpollard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2025 -

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

July 06, 2025

I can appreciate the friendly greeting. I feel comfortable as things are being explained to me in a way I can understand. I feel as if they are trustworthy. More

by Connie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2025 -

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

July 05, 2025

My experience with southern Acura has been professional and thorough every visit so far. And Cisco always goes the extra mile to address whatever is going on with my car. More

by arkrecovery.wellness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2025 -

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

July 04, 2025

Very nice and supportive I only wish they had the service to clean your windows More

by brendaholly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2025 -

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

July 03, 2025

Good dependable service. Prices are a bit high for simple repairs. It is a dealership however. More

by Keatts6865
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2025 -

Southern Acura Newport News responded

Thank you for taking the time to provide us with this feedback.

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