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Southern Acura Newport News - Service Center

Newport News, VA

4.8
791 Reviews

791 Reviews of Southern Acura Newport News - Service Center

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March 27, 2025

The team was fast friendly and professional. Job was done ahead of schedule. I will use them again More

by DAVE184547
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 27, 2025

Your service people are very knowledgeable and helpful and work very fast thank you again More

by pamelagege
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 27, 2025

My issue was taken of in 45 minutes and my parts were ordered. No more comment More

by msp512008
Recommend Dealer
Yes
Employees Worked With
Cisco
March 26, 2025

The service personnel were very understanding and helpful. Their attitude was pleasant and they asked questions prior to making a decision. I will be returning my GMC for service. My only question is More

by rcobb8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2025

Happy with customer service and mechanics they kept me well informed on my car always polite and understanding got my car back and runs great. I'd say they deserve a raise or a pizza party awesome job tha More

by Pearl jam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2025

Excellent service Department and very client friendly. They also have fair Prices with excellent work ethic More

by npgail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2025

I have visited this dealership since I purchased my 09. Probably 4. Times a year. Have always been welcome with a small. Was always made sure I was comfortable and there was refreshment .I was inform More

by jsgrl1
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2025

The staff was prompt and courteous. Waiting area was quiet and comfort. My only issue is that I had an appointment at 0830. I receive my Jeep after 1015. The oil change and courtesy ins More

by bradleytlem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2025

The service has been good except for the long wait for schedule availability for a service appointment. More

by Price
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2025

Had a recall issue. Kevin ensured all went smoothly - from contacting me to schedule repair, ordering the part & then ensuring the service to fix problem was completed i More

by hawkslj
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
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