Southern Acura Newport News - Service Center

He was very thorough professional, and included all items and reviewed all items as well as the cost. He appeared to show attention to details with my vehicle. and reviewed all items as well as the cost. He appeared to show attention to details with my vehicle. More

Great service and communication. He always works with you for the best results Cisco and the service team is the reason I have been going to the dealer since 2007. He always works with you for the best results Cisco and the service team is the reason I have been going to the dealer since 2007. More

Car was in shop for 3and 1/2 days: sales did not offer a trade in quote; service focused on safety recall for Acura, but failed to do my written requests for a state inspection and car wash. Had to sign thr trade in quote; service focused on safety recall for Acura, but failed to do my written requests for a state inspection and car wash. Had to sign three documents on my iPhone to get car keys for loaner but no one explained it was a rental. Management cleverly charged me $8 for using my credit card. Kevin was great but had no support. Dealer had very low gas in my loaner car but wanted to charge over $5 a gallon to refill less than two gallons. We did not buy a new Acura but we did sell our 2019 MDX Sport--our third and last Acura. Went to another dealer and bought another brand. More

Initially I couldn't get through to the service department for some odd reason. I set an appt. After that things were smooth and efficient from drop off to pick up. department for some odd reason. I set an appt. After that things were smooth and efficient from drop off to pick up. More

Very professional and courteous Service team kept me updated on the progress and the service was complete in a reasonable time updated on the progress and the service was complete in a reasonable time More

Brett, Kevin and team worked with me on a very unusual tire pressure sensor issue that took over a month to resolve but eventually turned out well. The staff has always been professional and courteous. tire pressure sensor issue that took over a month to resolve but eventually turned out well. The staff has always been professional and courteous. More

Kevin was very prompt and on time. Communication was efficient and timely! Just overall amazing Communication was efficient and timely! Just overall amazing More

The service department is great. Timely service and excellent customer service. The service department personnel really take care of the customer. Timely service and excellent customer service. The service department personnel really take care of the customer. More

This dealership is excellent. Timely service, excellent customer service. Dealership is clean. Cisco is great. Timely service, excellent customer service. Dealership is clean. Cisco is great. More