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Southern Acura Newport News - Service Center

Newport News, VA

4.8
922 Reviews
Call Service Center (757) 886-7074

922 Reviews of Southern Acura Newport News - Service Center

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August 11, 2025

Maintenance seems thorough and the people I dealt with were very pleasant and polite. I appreciate the complimentary car wash. More

by Bstreb343
Recommend Dealer
Yes
Employees Worked With
Jessica
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Aug 13, 2025 -

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 10, 2025

They do excellent work at a fair price quickly and efficiently and with no hassles More

by jcastiglia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2025 -

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 09, 2025

Excellent job I would recommend to my friends plus we also have a great sales dept. More

by mhallnorfolk1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2025 -

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 09, 2025

Nice new facilities. You should stay there All the service writers are willing to help even someone is at lunch More

by FOFANALANA
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
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Aug 13, 2025 -

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 08, 2025

Service Technician was very polite and took care of my needs. This has been a great dealership to work with. More

by garfieldhonda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
August 08, 2025

Trust & confidence are essential in the expert maintenance of my MDX. Kevin, Lugo & Jessica all enable confidence and expert coordination for the SOTHERN ACURA Service Dept. Thank you for supporti More

by tomaap427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica
Report | Print
Aug 13, 2025 -

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 08, 2025

Great People and Great Service! Always an in depth look into your car. I appreciate that! Bless Up! More

by K.STEPHENSON623
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 13, 2025 -

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 07, 2025

I’m always treated with courtesy and the service has always been excellent. Kevin takes good care of me. More

by CLHMCFARLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
August 07, 2025

The video showing the issues were very helpful in seeing what the mechanic sees. The video helps to determine whether I will delay the repair or action immediately. More

by RYAN.LARIVIERE
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
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August 07, 2025

Kevin and his crew were courteous to my daughter as usual. Did not send unnecessary faults that needed to be fixed on her veihicle. More

by ejtmlt01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
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