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Southern Acura Newport News - Service Center

Newport News, VA

4.8
792 Reviews

792 Reviews of Southern Acura Newport News - Service Center

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March 12, 2025

Best experience ever as always. Enjoy going to service at Acura. They are easy to deal with and always keeps me posted on where they are during the inspection. More

by JMILTY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Whitney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daryl Hoe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 11, 2025

work was perform as expected satisfactory from Acura dealer. Service was promp and problems addressed. More

by skip2800
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Berna Aguirre
Mar 11, 2025 -

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 11, 2025

Took a little time to get an appointment for my recalled part, but that could have been Acura not having parts available. I do not care for the AI helper when you call either, it just seems to waste more More

by CC23606
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 10, 2025

I can always count on Southern Acura for fast and efficient service. It's a service shop that knows your name, and knows the quality you expect. More

by Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 10, 2025

Service was prompt, timely and costs as estimated. Service was a replacement part application. Kevin and his team were friendly, informative and professional. More

by ternan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 09, 2025

Cisco is so helpful as soon as you walk in to the service area. He goes above and beyond to make sure you and your vehicle are taken care of, More

by Jerebaysden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 09, 2025

Whenever I bring my car in, I find that everything I ask them to do is done. Everyone is polite and the service I think is excellent. Thank you. More

by BLAKES-BEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 07, 2025

Everyone was very pleasant and spoke when I came in. They assist me with everything. I needed and gave me report on my car.very good team More

by Jamie Washington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Mar 11, 2025 -

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

March 07, 2025

Jessica was outstanding. She went over the entire maintenance schedule, and kept me informed throughout the entire process. More

by Highlandh03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Mar 11, 2025 -

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 06, 2025

Super nice and efficient. Cisco and Jessica were great. My vehicle has been running good since I picked it up! So far so good More

by sc1124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica
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