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Southern Acura Newport News - Service Center

Newport News, VA

4.8
778 Reviews

778 Reviews of Southern Acura Newport News - Service Center

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January 24, 2025

The McAvoy’s are very satisfied with recent service. Initially I did not understand the problem with our MDX. However Kevin in service explained the situation very clearly. Kevin is a 5 star employee. More

by nmmcavoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2025

Cisco Lugo is always great to work with. He always takes the time to understand all the issues, and he stays in contact with us until we're 100-percent satisfied. He even pulled the mechani More

by TMARONGELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Berna Aguirre
January 24, 2025

Excellent place everybody is so nice. Whatever you need done they do it. Love the place. More

by MAESTROREDHOME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Berna Aguirre
January 24, 2025

Easy access, friendly, quick to do the work going above and beyond my expectations. I felt appreciated and felt like family. Comfortable waiting area with clean restrooms and plenty of coffee and snacks. More

by McDHig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2025

They have been awesome every time I have come to get something done on Our Acura More

by KYTRELLCLIFTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Berna Aguirre
January 24, 2025

Communication was good and service was great and car was delivered on time. i definitely would recommend your service to anyone looking for repair. More

by LOCALPLAY50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2025

Courteous, friendly staff, went in for oil change & service was great ,a a a a More

by labash1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Berna Aguirre
January 23, 2025

Service was great and performed in a timely manner. The service advisor kept me informed at all times during the maintenance servive. More

by ECBYRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 23, 2025

Very professional and caring customer service staff. They were attuned to my needs & were most responsive. Thank u More

by Maxnpow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Goodale, Berna Aguirre
January 22, 2025

The whole service team at southern Acura is so friendly and helpful! They really care about you as a customer and very accommodating! Jessica is the best! More

by dsadrack9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Goodale
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