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Southern Acura Newport News - Service Center

Newport News, VA

4.8
800 Reviews
Call Service Center (757) 886-7074

800 Reviews of Southern Acura Newport News - Service Center

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June 12, 2025

Kevin the service writer and Matt the technician were great. They both were very helpful in meeting my needs and letting me know what needs to be done to get my car fixed to pass inspection. I plan on re More

by SHELBYYOUNG923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Bryant
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Jun 13, 2025 -

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 11, 2025

They are professional and friendly. I always enjoy working with them. They make the customer feel very important. More

by rbjohns47
Recommend Dealer
Yes
Employees Worked With
Jessica?
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Jun 13, 2025 -

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 10, 2025

Very professional and efficient work. I am very pleased. I trust this dealership to maintain my vehicle. More

by JDCOOK1025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2025 -

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 09, 2025

Always great service Friendly staff at service center. Thorough and upfront with pricing. Kevin and Cisco are wonderful. More

by fogarty.beth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2025 -

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 07, 2025

I would not take my car any place else. Due to the service that not only my vehicle, but that I receive. More

by marilynmachell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
June 07, 2025

Outstanding A great experience. Everything was explained well and done in a timely manner Well done More

by henryobrien
Recommend Dealer
Yes
Employees Worked With
Jessica Goodale
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June 07, 2025

Everyone is always kind and very considerate. The service is thorough and speedy, and I appreciate the texted updates More

by deena casalengo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica
Report | Print
June 07, 2025

Great experience, professional service, exceptional customer service. Personable and communicative. Southern Acura has an exceptional staff!! More

by INDIAOSOUNA9608
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
Report | Print
Jun 10, 2025 -

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 07, 2025

Everything was wonderful! Kevin does such an amazing job, he always takes care of everything and makes sure we know the progress. More

by mdsproperties
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2025 -

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 07, 2025

Great customer service. Kevin always alert and keeps you up to date and informed. Great guy !! More

by FranklinVieira592
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2025 -

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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