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Southern Acura Newport News - Service Center

Newport News, VA

4.8
924 Reviews

924 Reviews of Southern Acura Newport News - Service Center

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August 05, 2025

Kevin was exceptionally professional, as always. He consistently ensures that the customer needs are met and he represents Southern Acura in a positive manner. More

by JFCHENAULT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2025

Great team. Our car was ready for pickup as promised. We’ve been here for years and will keep coming back. More

by CRYSTAL.SIZE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2025

Southern Acura replaced my mirror on the side of my car. When the replacement arrived broken, they replaced it and rescheduled my appointment. Great customer service. Thank you. More

by LJHUINKER
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2025

Awesome! !!!! Friendly kind people that's what we look for in a car dealership committed!!!!!!! More

by SHIRLEYHASKINS2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2025

Friendly, efficient, kept me informed the entire time. Always offer a car wash. Professional in all respects. More

by Bob, Yorktown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 03, 2025

I was greeted and was attended to right away. The work was completed as promised and on time. More

by d_ambur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2025

Prompt Efficient Knowledgeable Honest Thouro Greatly appreciated the opportunity to experience the team, the quality of work and environment working with Southern Auto. Experience has solidif More

by miguel.a.carino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Whitney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2025

Every encounter has been negative. We had brought the car there for an oil change but they damaged the crush washer and our car leaded oil into our garage. More

by wesoloduk
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cisco Lugo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2025

Cisco and his entire team were amazing and provided outstandingservice! Looking forward to our next appointment. More

by errolbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2025

Service was done in a timely manner. waiting area was comfortable. everyone was was very froendly More

by DOFOX2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know names
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