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Southern Acura Newport News - Service Center

Newport News, VA

4.8
867 Reviews

867 Reviews of Southern Acura Newport News - Service Center

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July 15, 2025

I have been going to the Acura dealer for some years now and they have been very good to me More

by BILLOWENS48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Goodale
Jul 15, 2025 -

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

July 15, 2025

Very pleasant and informative. Clear information on problems and options for remedies. Very accommodating in terms of a loaner car while my vehicle was being repaired. More

by Rrdimattia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Goodale
Jul 17, 2025 -

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

July 14, 2025

He was busy so someone else took care of us and he was real nice.The person that help us ask questions about our suv and was very friendly.Sorry but I forgot his name. More

by Valerie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2025 -

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

July 14, 2025

Dealership was clean and well managed. Service was very personable! Staff was friendly and very honest and straight forward with work performed. Highly recommend! More

by Goodbrews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Goodale
Jul 15, 2025 -

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

July 13, 2025

Cisco and his team always provide excellent and friendly service. It's wonderful to have a dealership we feel we can trust. More

by THEVAUGHANS10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2025 -

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

July 13, 2025

Parts and service department is very friendly and helpful. My service was done in a timely manner More

by evsmom94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2025 -

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

July 12, 2025

The service has been great for the last 16 years. The current team is professional and pleasant to work with. Always give you the information you are looking for. Reason I still own my Acura More

by Bryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica in service
July 12, 2025

The service was excellent they updated me on anything that needed attention on my vehicle More

by shawanda249
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2025

Always does very good work on my vehicle! One of the most friendly and honest repair shops in area. 🙂😀 More

by kpva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanic who explained services that I needed for my vehicle.
July 12, 2025

Cisco was good about keeping me updated on the progress of the repairs I needed. More

by sean.t.casey511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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