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Southern Acura Newport News - Service Center

Newport News, VA

4.8
1,015 Reviews

1,015 Reviews of Southern Acura Newport News - Service Center

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March 04, 2025

Service dept personnel are always professional. Wait area always clean and the coffee is great. More

by Paezjesus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 04, 2025

Great service. Always friendly and greet you with a smile. Been coming for plenty of years. More

by YOLINDAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 04, 2025

Very welcoming professional and organized staff I are very helpful . We are kept informed of the service being provided. The dealership is well maintained. More

by anointed717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 03, 2025

Kevin has been our service manager over a long period. He is very knowledgeable and easy to understand when explaining recommended maintenance on our vehicles. He is always professional. He continues to More

by Jmcavoy368
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 03, 2025

Always professional and on time. Clean facilities. The service was excellent and always no surprises. Thank you. More

by JULIEJOE86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 03, 2025

I needed to get my battery changed. It was a simple and quick process.Thanks. More

by EMMANUEL.BOOTH
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 02, 2025

Great customer service, attention to detail, fast service with great communication. This is the standard More

by solomongorgani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 02, 2025

The service advisor heard my concerns and was able to get my vehicle in same day. I received am easy to understand diagnosis of the problem then had my vehicle serviced and back to me by COB. Both Cisco and More

by lvnhpns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 02, 2025

The personnel there were very helpful in ensuring that I understood the work that was being done on my vehicle and they took great care in providing said service. More

by Dany.higinio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Berna Aguirre
February 28, 2025

Excellent communication and service Service advisor kept us updated and informed frequently about the status of our vehicle More

by Ejschwartz41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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