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Southern Acura Newport News - Service Center

Newport News, VA

4.8
681 Reviews
Call Service Center (757) 886-7074

681 Reviews of Southern Acura Newport News - Service Center

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April 17, 2025

I always have an excellent experience at the dealership The staff is very good and professional More

by STEVENS.JEREMY77
Recommend Dealer
Yes
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April 16, 2025

The service provided was excellent. Kevin was very pleasant and knowledgeable about the services needed for my vehicle. More

by HODGE11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 16, 2025

Very good with there customers and my service representatives are very dependable and curtieous thank you More

by bowmanbowman23602
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica
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April 16, 2025

I have been going to this dealership since 2007 and I find their friendliness courtesy service to be exceptional. The coffee is good too. More

by jmzwerdling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Whitney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jess Gentry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rabih Kassam
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 15, 2025

Service Advisor was very helpful and kept in touch throughout the process. We have always had a pleasant experience when visiting. More

by jayeshumedpatel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
April 14, 2025

Reliable service, great customer service. Always helpful and attentive. Will recommend anyone to this Dealership. More

by vibertmunroe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
April 13, 2025

After leaving getting an oil change on my car ; my car caught on fire 🔥 and call several times to get my car tow back you the dealership but no answer More

by Ameiko Perry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2025 -

Southern Acura Newport News responded

Dear Mrs. Perry, thank you for quickly bringing your vehicle back to us so we could inspect and verify your concern of a something catching on fire. After finding damage on the wire harness, and verifying that the oil change we performed was not the cause of the fire, we would like to offer further assistance you may need to get the vehicle repaired, such as working with your insurance company. Please feel free to follow up with me at 948-201-4106.

April 12, 2025

Very friendly if somewhat unorganized. Left my car under a shedding tree for several days and it was a mess when I picked it Bery nice car for a loaner. More

by Conorlew56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The woman at the service desk was very friendly.
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April 12, 2025

Fast and friendly service. Their work demonstrates that they have great experience and get it right. More

by JCB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
April 11, 2025

Kevin Rafeek He is Good person. Good service team working. Show Good personality Trying help someone... More

by CHANGYI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2025 -

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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