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Southern Acura Newport News - Service Center

Newport News, VA

4.8
869 Reviews

869 Reviews of Southern Acura Newport News - Service Center

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July 12, 2025

Always does very good work on my vehicle! One of the most friendly and honest repair shops in area. 🙂😀 More

by kpva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanic who explained services that I needed for my vehicle.
July 12, 2025

Cisco was good about keeping me updated on the progress of the repairs I needed. More

by sean.t.casey511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2025

They tried to help us with my car but they were honest to avoid working on my car that they do not have the tools for s BMW. More

by agvantran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2025

Warm and professional reception from the staff All needs met in involving my vehicle were met. More

by gylroberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesica Goodale
July 11, 2025

The dealership was excellent, however these constant survey requests are really quite annoying. Please stop the madnes... More

by Warren215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2025

Clean, neat, Great A/C, most of all to me Great Service Rep Kevin. I was in and out. Oil change and State Inspection. More

by lyonsjermaine3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Whitney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2025

Excellent customer service, Recalls were fixed timely. I look forward to working with Southern Acura More

by texasamma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2025

Cisco is amazing. He always greets me with a smile and has such an amazing personality. He kept me posted on all aspects of my service. He is a great asset to your More

by Lisa.hofstra1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2025

Good customer service, everyone is very friendly and helpful. If there is an issue they will review and work out that issues to the best of their ability. More

by K1renae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2025

Fast service. Friendly customer service. Take great care of your vehicle. I will be coming back. More

by SisterSheri5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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