Southern Acura Newport News - Service Center

Cisco Lugo and his team have always provided phenomenal service. They are one of the primary reasons we purchased a second vehicle from this dealership. service. They are one of the primary reasons we purchased a second vehicle from this dealership. More

Kevin Rafeek, Cisco Lugo and all Southern Acura Newport News staff provide great customer service, as always, in the automotive service department. News staff provide great customer service, as always, in the automotive service department. More

Very kind people My service manager was very helpful and explained everything to me Excellent service explained everything to me Excellent service More

Basically ruined my vehicle poor excuse for a dealership drove in had to be towed out drove in had to be towed out More

Very thorough and professional and shows the general willingness to be helpful. This is the third Acura between me and my wife. willingness to be helpful. This is the third Acura between me and my wife. More

The service writer was great! Got all of our recalls done in a very timely manner. Very easy transaction! Got all of our recalls done in a very timely manner. Very easy transaction! More

Cisco is always professional, knowledgeable-attentive and understanding. I am always pleased with his attention to detail and care for his customers. He always takes the time to explain issues clearly and of understanding. I am always pleased with his attention to detail and care for his customers. He always takes the time to explain issues clearly and offers honest recommendations which allows me to feel confident with his transparency. He is our go to and I’m thankful to know I can trust him for quality, stress-free customer care. As a Psychologist and College Advisor it is important to allow others the feeling that we understand that we are ALL having a human experience. I have witnessed him with other customers and his colleagues as well so I know this to be how Cisco treats others- with genuine compassion and always with a smile. More

Your service was timely and the courtesy of the people were outstanding. I bring my MDX in for service continually. were outstanding. I bring my MDX in for service continually. More

Took my car in right on time. Found a recall that needed to be checked. Work was completed in a timely manner. Staff was attentive & polite Found a recall that needed to be checked. Work was completed in a timely manner. Staff was attentive & polite More

They did everything they could to fix the issue. I appreciate everyone for their help. I appreciate everyone for their help. More