Southern Acura Newport News - Service Center

Go to any shop but Southern Acura of Newport News. I've got the worst treatment in the world this last past month from this shop. I paid for diagnosis got got the wrong diagnostics got one problem but I've got the worst treatment in the world this last past month from this shop. I paid for diagnosis got got the wrong diagnostics got one problem but didn't fix everything. I've had to go back to the shop four times and still do not have my car running properly without no noise. I've had the shop manager Mr Britt involved in this whole thing and he emailed me today and told me that my situation for me wanting to have a copy of the paperwork of what is it going to cost I was informed that it wasn't even that serious. So because my service or my money or my vehicle is not that serious even until the manager of this sales center I think I need to take my business somewhere else where they can appreciate and give me good quality service for a reasonable price. Again Kevin and Cisco the sales rep are some of the best sales rep and polite and patient people I've ever dealt with in this world. Both of these sales rep have tried to help me get the problem fixed on my vehicle but because they are not technicians and they are not the manager of the shop they kind of was pushed to the side. While the technician tried to cover his own self because he had too many invoices to handle himself he only told me of one problem and not all the problems. When dealing with suspension it is not just one thing. So he told me about the sway bar link but not about the hardware to the struts which means I have to waste another day kill more time because this was not fixed or done the right the first time. The manager has not even offered to put me in a loaner vehicle to make sure that they keep the car and check it test drive it after they fix it to make sure everything is right. They fixed the sway bar links and no one test drove the car to see if the noise was still there. As soon as the car was fixed I called Kevin before I pulled off all the way out of the lot and told him that the car was still making the same noise. Also I sent him a text and an email. I also emailed the shop manager Mr Britt. all I asked for today was an email of a copy of the invoice for the work that they were going to perform and what it cost for a parts labor and how long it's going to take to get done and he referred back to my email and told me it wasn't that serious but he'll see what he can do to get Kevin to email me. That is not the response nor the conversation that I thought I would have with someone that was in charge of the shop. Again worse worst experience ever. And I've been coming to this shop since 2019 faithfully. Guess I have to find a new shop now More

Great experience. The drive was nice and smooth. Car is everything I could ask for The drive was nice and smooth. Car is everything I could ask for More

Kevin was not only professional but truly accommodating and a pleasure to work with. Would return again and a pleasure to work with. Would return again More

Kevin always works with my schedule to get my vehicle in for Service. I appreciate that! for Service. I appreciate that! More

it went smooth and quickly. Jessican keep me informed thru the process. She did an outstanding job getting me the loaner and getting my vehicle inspected and all the recall in c Jessican keep me informed thru the process. She did an outstanding job getting me the loaner and getting my vehicle inspected and all the recall in conoleted in one day. More

Kevin and his service team of techs were exceptional and extremely thorough with their observation of my vehicle. The BEST SERVICE E EVER!!! Whenever car repairs are required, I Highly recommend customers p extremely thorough with their observation of my vehicle. The BEST SERVICE E EVER!!! Whenever car repairs are required, I Highly recommend customers pay Kevin Rafeek and his team a visit! More

This was my 1st time taking my car in for service. I was there for a recall but I was able to get a multipoint inspection done as well. I didn’t feel pressured to add the additional services like at m I was there for a recall but I was able to get a multipoint inspection done as well. I didn’t feel pressured to add the additional services like at most dealerships. Can’t remember the service members names that checked me in but they were very pleasant. While I waited I also checked out a 2025 RDX with Joesph. When the time is right I will be back for sure! More

Southern Acura is always polite. Courteous very helpful and always accommodating whenever I take my car in for service a fantastic job. Courteous very helpful and always accommodating whenever I take my car in for service a fantastic job. More