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Southern Buick GMC Greenbrier
Chesapeake, VA
2,941 Reviews
Southern Buick GMC-Greenbrier – Your Destination for Value and Selection! Discover an impressive inventory of new Buick and GMC trucks and SUVs at unbeatable prices – proudly serving Chesapeake, Suffolk, Norfolk, and Virginia Beach.
When you buy from Southern, you’re not just getting a vehicle — you’re joining the Southern Hospitality Buyers Program, which includes: Lifetime Oil Changes, Lifetime Virginia State Inspections, Service and Parts Guarantee plus So Much More!
We’re part of the Southern Auto Group, The Largest Auto Group in Hampton Roads! Visit us today at Southern Buick GMC-Greenbrier — where great deals and exceptional service come standard.
Before You Buy, Give Southern a TRY!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,941 reviews
April 24, 2026
It was fast, efficient, and very professional. I thought that Kim was very kind and was extremely helpful in my experience with the services to my car. I thought that Kim was very kind and was extremely helpful in my experience with the services to my car. More
by Dunkentell
Verified CustomerEmployees Worked With
Kim
April 24, 2026
Awful. Dropped vehicle off for service and no work was completed. Dropped vehicle off on Monday night for a Tuesday morning service appt. Drove to the servi Dropped vehicle off for service and no work was completed. Dropped vehicle off on Monday night for a Tuesday morning service appt. Drove to the service center on Tuesday afternoon when no one would answer the phone, only to find out my car had been sitting all day and no work had been done More
by JAMIE.BASTAS
Employees Worked With
Service center
April 23, 2026
The dealership is fine. It’s the service advisor that is the problem. In my last 2 visits I have been gaslighted by the advisor. The first time I talked to a woman who sa It’s the service advisor that is the problem. In my last 2 visits I have been gaslighted by the advisor. The first time I talked to a woman who said I could bring in my truck on Saturday. I get there on Saturday and they tell me I can’t bring it in. Fine right. Then I asked why the lady told me I could bring it in and the male advisor all but called me a liar by saying that there were no women working when I called so I didn’t talk to them. I argued and then it was like oh it must have been the answering service and they don’t know any better. This visit I dropped my truck off at 8am for the appt to the very advisor I made the appt with. Her face sd she didn’t document my appt but she tried to play it off and said they’ll work on it. I called at the end of the day and the same advisor sd the mechanic got stuck working on another car. My appt was 830 and she sd no that’s just a drop off time. They will try to get it done tomorrow. Come 2:30 the next day I hadn’t heard word one. I call and it went to voicemail and while I was leaving a message the advisor calls back and says sorry I missed your call I couldn’t answer right then. Cool she called me back and then she said they were working on it and ‘hoped’ to get it done by the end of the day and she will call back. Didnt see that she left a message and when I got off work I just went there. I get there and she tells the guy I’m there to pickup. I said it’s done? She proceeds to say she left a message at 1:30 that it was finished. I advised I talked to her after 2:30. She said no you didn’t I haven’t talked to you today. My call was on my phone and it wasn’t 30 seconds like a voicemail. She identified herself each time she spoke to me and then tried to make it seem like I was lying about. She had left a message at 3:00 but sat there and lied about talking to me. More
by angie.dinger
Employees Worked With
Rebecca
April 23, 2026
Was there for a recall but part hadn't been ordered but when apt was made we were told part be in. Asked her a couple of more questions but she wasn't knowledgeable either. Was told part would be in within when apt was made we were told part be in. Asked her a couple of more questions but she wasn't knowledgeable either. Was told part would be in within 3 days. It's almost been a week since our but no bout the RECALL PART!!!!! More
by Castille1958
Employees Worked With
Mariah dantiah
April 23, 2026
She was the most amazing employee I've ever worked with at Kia. She provided me updates with a very complicated situation and dealt with my insurance and provided me all the information needed and made sur at Kia. She provided me updates with a very complicated situation and dealt with my insurance and provided me all the information needed and made sure that my car was done correctly. More
by kira_mierchuk
Employees Worked With
Haley
April 23, 2026
I was told one price an given another! !! I was told installing would be 450. Or 250 I said I'll take the. 150 and was charged over 5 hundred !! I was told installing would be 450. Or 250 I said I'll take the. 150 and was charged over 5 hundred More
by SEKUSKYSYLVIA
Employees Worked With
Kimberly
April 23, 2026
Giving one star because that’s the lowest you can give…. . I called and spoke with a manager Shanell Nimmo and scheduled an appointment on Saturday the 28th for Sunday the 29th at 3:15 with her to look at a . I called and spoke with a manager Shanell Nimmo and scheduled an appointment on Saturday the 28th for Sunday the 29th at 3:15 with her to look at a 2018 Yukon Denali. We drove over an hour and got there early around 3:00. We walked in, told them we were there for the appointment with Shanell Nimmo for them to tell us she wasn’t even there. Then they proceed to tell us we couldn’t even see the vehicle because it hadn’t gone through pre-sale inspection yet. So we just drove over an hour for an appointment that shouldn’t have been scheduled, and now we couldn’t even look at the vehicle. I started getting frustrated and once they saw that the vibe changed and they began scrambling and trying to figure things out. They ended up driving us around the lot for 30–40 minutes trying to locate the vehicle. Eventually we found it in the back lot. The vehicle was unlocked, so we opened it up and looked through it. My wife instantly fell in love with it. We asked to test drive it and were told it’s Sunday and the keys are locked in service, so we couldn’t test drive it. So we drove an hour, appointment wasn’t real, vehicle wasn’t ready, and we couldn’t even drive it. During negotiations, I wouldn’t budge on price. Mustafa looked me up and down at what I was wearing and said We need to look at different vehicles in your budget because you obviously can’t afford this.” That didn’t sit well, but we kept moving forward anyway. The vehicle wasn’t ready to take home the day of purchase because it had to go through the 90 point pre sale check. So we finalize purchase and put our down payment etc. and that’s when the situation continues to get even worse After that, we started getting texts: • vehicle will be ready (march 31) • still in service (April 2) • will have a update in an hour (April 2) • still in shop 6pm (April 2) • no update (April 3) • phone call from Mohamed stating they have to make new keys because they can’t find the keys and the vehicle has never been in service yet (April 6) • constant miscommunication 8 days later we get a call from the sales manager (Mohamed Arib) saying they had to remake the keys because they lost the originals, which explained why we couldn’t test drive it in the first place. First delivery attempt — Thursday (April 9). The driver gets halfway through the tunnel and the vehicle starts shaking at 45–50 mph. The sales manager tells him to turn around and bring it back. Friday (April 10) they call and say four different mechanics drove it and claim it’s fixed. They say water got into an electrical connector during detailing and everything is ironed out. They schedule delivery for Saturday the 11th at 10 AM. Saturday the vehicle gets delivered. I test drive it and not even half a mile down the road: • violent shaking at 45–50 mph • check engine light flashing • running terrible I turn around, get back to the house, plug in my scanner, and it throws a P0300 multiple misfire code. I tell the driver I’m not taking the vehicle. The sales manager calls me and says: “Mr. Ellis, this has been such a long process it’s almost laughable… we’ll bring it back, put it in service Monday morning, and if we can’t get it right, we’ll let you walk, no questions asked.” At this point, I bought the car March 29th, and now it’s April 13th, and I still don’t even have the vehicle. So I decided I’m walking away from the deal completely. More
by HARLANELLIS
Employees Worked With
Other Employees :
Mohammed arib 0 stars. Mustafa 0 stars I would give them all 0 stars
April 23, 2026
Fast, in and out. I had an appointment. I thought it would take about two hours. But it ended up taking about thirty minutes. And I was very pleased with that. I had an appointment. I thought it would take about two hours. But it ended up taking about thirty minutes. And I was very pleased with that. More
by fredpettus
