Southern Buick GMC Greenbrier

Ai constantly picks up the phone. You can never reach a representative. When I pulled in for a service appointment that started at 3pm, the parking lot was completely full and blocked You can never reach a representative. When I pulled in for a service appointment that started at 3pm, the parking lot was completely full and blocked by vehicles. After waiting 10 minutes to just get inside to park, I was met with yet another line at the door. I didn't physically speak with anyone at the desk until 3:25. I needed my tire plugged. I didn't leave until after 5pm. The waiting area didn't look clean at all. The experience was a disappointment More

No communication or updates, AI sucks. People were all pleasant but there is a complete breakdown in communication and no updates provided. I was told if I was not going to give all 10's o People were all pleasant but there is a complete breakdown in communication and no updates provided. I was told if I was not going to give all 10's on the survey to not fill it out More

Came in expecting a free oil change as advertised when purchasing my vehicle. Experienced a very scam like marketing strategy instead where the front counter decided to attempt to sell me on $650 in servi purchasing my vehicle. Experienced a very scam like marketing strategy instead where the front counter decided to attempt to sell me on $650 in services. I declined and was asked 'is it because of the money?' At which point I was at a loss of words, because who has $650 to just toss around. I've lost trust in the business and know my way around cars enough that the convenience I thought getting my car serviced there would be no longer makes sense and will likely not return and just take care of things myself. I also was supposed to get lifetime perks which included a free state inspection which I realize I was just charged for. Just a scam all around. Your staff should be embarrassed. I'm deeply disappointed as well with the fact that I could not get an update on when my vehicle would be ready after repeatedly calling and explaining in the morning at 7:30 that I couldn't wait until 5 and 3 would be the latest I would have to have it back. I still did not get my vehicle back until almost 4:00. More

I paid $249. 99 for a diagnostic service but only received generic fault codes and a list of theoretical procedures. I did not receive an explanation or breakdown 99 for a diagnostic service but only received generic fault codes and a list of theoretical procedures. I did not receive an explanation or breakdown of the actual tests performed to justify a $3,000+ turbocharger replacement. Under the Virginia Motor Vehicle Repair Facility Act, a shop must provide a clear explanation of diagnostic work actually performed. Presenting hypothetical steps does not meet this legal requirement or basic consumer protection rules.If a technician or manager cannot explain what they physically did to reach a $3,000 conclusion, there is no reason to trust this shop with the actual repair. You are taking my money and withholding the data I paid for. If this data is not being purposefully withheld to force me to do the repair with you, then you are hiring staff who cannot articulate or justify the work they claim to perform. I have already escalated this via a formal letter and expect a full itemized breakdown or a complete refund of my diagnostic fee. More

It was a pleasure to work with Kimberly. She is very knowledgeable, pleasant, and explained everything to me. As she said she would, she called me when my vehicle was ready. She is very knowledgeable, pleasant, and explained everything to me. As she said she would, she called me when my vehicle was ready. More

The dealership has an easy drop off and pick up process, and keeps you updated. and keeps you updated. More

A relatively quick appointment. No complaints I am satisfied with the work done to my vehicle. No complaints I am satisfied with the work done to my vehicle. More

I was supposed to get an appraisal for my vehicle and it wasn't done GMC did not appraise my vehicle wasn't done GMC did not appraise my vehicle More

Good service but a terrible system to get appointments for service. Original time for my appointment changed without consulting with me to check my availability. My appointment set for 8am . I got an emai for service. Original time for my appointment changed without consulting with me to check my availability. My appointment set for 8am . I got an email with a different time. More

Problem scheduling service on line. I had to call and speak directly with the service desk. I had to call and speak directly with the service desk. More