Southern Buick GMC Greenbrier

I bought a new Kia Carnival, and from the moment I left the lot, the vehicle was shaking when we accelerated or took our foot off the accelerator. Then, the check engine light started blinking, and came o the lot, the vehicle was shaking when we accelerated or took our foot off the accelerator. Then, the check engine light started blinking, and came on and off intermittently. I called the service center and was told there would be a 3-week wait to get in. I was able to leave a message with the service center manager, who texted that I could bring it in on Monday and guaranteed me a loaner car. He didn't communicate with me again through the weekend, but finally confirmed with me on Monday morning that everything was set up for me to drop off my van and get the loaner. I made the 30-minute drive to the dealership with my elderly mom and 7yo, only to find out that my service advisor (Sean....who did everything he could to help) had no information about me coming or getting a loaner. It took about 30 minutes to get things sorted out, and just when I was finally about to be driven over to get the loaner car, Sean ran out of the office behind me to say that there were no loaner cars available. So, I had to drive back home (with my new van and its shaking and check-engine-light on) and wait to be notified that a loaner was available. I got the call late that day, and went to drop off the van again and pick up the loaner the next day. About a week later, I received a message that my van was done and ready for pick-up. When I went to pick up the van, Sean was not there, so the new service advisor did his best to figure out what was going on. The paperwork said that a new fuel injector was ordered. So, it had not been replaced, which meant that my van was neither fixed nor ready. After about 30 minutes of back and forth to determine whether or not the paperwork was accurate, the service advisor got the manager (the same one I had been trying in vain to communicate with, who told me in error to drop off my van and get a loaner a week or so earlier) and he started by downplaying what had happened, and even tried denying that the texts I had were from him. Finally, he said I could take the loaner again and keep it until my van was ACTUALLY fixed (again...BRAND NEW VAN) and that I could communicate directly with him from then on out. Needless to say, my texts and communications with him went unanswered. The only way to get through to anyone at this service department was to physically drive 30 min to the dealership. I left voicemails, etc. I simply could not get through to a human. About a week later I got a text from my original service advisor, Sean, who I texted trying to get updated information. He was shocked to learn that I still didn't have the van back because he never heard from the manager what had happened when I showed up to pick up a week prior. He followed up with me later that day and let me know that the mechanics had discovered that my van's problems were due to the factory leaving a sealant of some sort on the fuel injector. The next morning Sean texted me to let me know my van was ACTUALLY ready for pick up. And he responded quickly and helped me the next day when I came to get it, and was running late. The bright shining spot of this story came in the way of the wonderful lady who helped me get my rental in the Kia collision center office, and Sean, who did follow up with me and helped me finally get my service issues resolved. Other than that, the absolute communication breakdown at this service department was so egregious it bordered on comical. It was bar none the worst experience I've ever had with any mechanic or service department in my 47 years. I am seriously considering selling my Kia and buying another brand just to avoid having to do business here again. If I managed this dealership, the first thing I'd do is fire the service manager, because from what I gather, the communication breakdowns and lack of service are not isolated to my experience. The service manager has a distinct reputation. This is a glaring problem. More

Always great a great experience with the service department! They are friendly and professional too. The scheduler for my service was great as well! I just don’t remember her name. department! They are friendly and professional too. The scheduler for my service was great as well! I just don’t remember her name. More

Mariah was very cordial checked in with no issues and my vehicle was ready at a good time. All services were done well and was able to schedule my next appointment. vehicle was ready at a good time. All services were done well and was able to schedule my next appointment. More

Was able to make a last minute appointment thru Kim. Worked out great and work was completed quickly. Worked out great and work was completed quickly. More

Very prompt and explained everything that was needed with my car and returned it to me swiftly my car and returned it to me swiftly More

No communication from them, and I had to call repeatedly just to get any updates. My car is still not repaired, and they charges me over $800 to release the car to me so I could have it towed home in disrep just to get any updates. My car is still not repaired, and they charges me over $800 to release the car to me so I could have it towed home in disrepair. More

Explained everything, provided excellent service d Dekwan provided me with the requisite information to allow me to make decisions on the future of my car provided me with the requisite information to allow me to make decisions on the future of my car More

Professional, and honest As I walked in the staff was friendly and Professional. They were honest with the wait time and kept me informed friendly and Professional. They were honest with the wait time and kept me informed More

Everyone was very friendly and professional. All of my questions were throughly answered My car care needs were met All of my questions were throughly answered My car care needs were met More

Already did a review. Quickly, Appointment April 30. State inspector called in sick. Nobody called us. Appointment made May 1. Did oil change, did 30 point inspection. Got Quickly, Appointment April 30. State inspector called in sick. Nobody called us. Appointment made May 1. Did oil change, did 30 point inspection. Got home realized they die not do a state inspection. Had to go back for a third time. 3 trips, many miles and 4 hours. Needless to say not a happy customer. More