Southern Buick GMC Greenbrier

Had my van in for service and my drivers side was scratched while being worked on. Was told I would be called to get it fixed and still haven’t heard anything. Very disappointing scratched while being worked on. Was told I would be called to get it fixed and still haven’t heard anything. Very disappointing More

I was disappointed in my last appointment. I asked the service department to perform my complimentary gas fill up for previously filling out a survey.The service department had to take my car I asked the service department to perform my complimentary gas fill up for previously filling out a survey.The service department had to take my car for a test drive for the transmission acting up and they then left my car on below 0 miles of gas because i “didn’t qualify”. I was told by the service department employee (after asking her why my app was showing the gas empty) that I did not quality because I “incorrectly completed the survey”. I was confused and asked how? And she said because I gave an 85/100 score. I was not told I had to give 100/100 score to receive the gas fill up, and I gave the score I gave for a reason. My prior appointment I did a walk in first come first serve oil change and prior to me doing that an associate told me the Saturday opening time was 8:00 am and not 7:30 am, so I arrived promptly a little before 8:00 and was told they were booked. Thankfully I explained myself and the service associate squeezed me in. I gave an 85/100 for that inconvenience and I explained that in the survey, and I didn’t appreciate the employee giving the wrong information to customers, especially when I live 3 hours away and made SURE I was there in time to get the walk in oil change. So the fact that I bought my car here, have all my service done here, filled out the multiple surveys Ive been asked to do (and was never told it must be 100/100 and to LIE) I was not happy that I didn’t receive the gas fill up when I did in fact fill out the survey and that’s all that was asked of me. This is not the first time I have been left disappointed by this dealership and their associates. So now going forward, I understand I have to lie on surveys to be awarded what was promised, and that’s what I will do. More

Took my Kia carnival for inspection, it was by appointment, and was completed promptly. Vehicle was returned clean. appointment, and was completed promptly. Vehicle was returned clean. More

Why did we have to pay $6. and change extra for supplies just for a $20.00. State inspection? Doesn't make sense. We had a appointment but wasn't seen til hrs later. and change extra for supplies just for a $20.00. State inspection? Doesn't make sense. We had a appointment but wasn't seen til hrs later. More

Service Advisor was great and the service time was great. Lost a star due to the servicers not setting and adjusting tire pressure. Lost a star due to the servicers not setting and adjusting tire pressure. More

Very fast and efficient We'll organized from the time I arrived and departed Well done arrived and departed Well done More

Dealership was very professional and helpful. It was a positive experience I will continue to buy from them It was a positive experience I will continue to buy from them More

Great experience with my sales person. Very thorough in working out a deal for me Very thorough in working out a deal for me More

Very friendly people, easy to do business with purchased vehicle made it very simple to understand vehicle made it very simple to understand More

Flawless Flawless couldn't ask for anything more everyone was very professional Flawless couldn't ask for anything more everyone was very professional I plan on coming back was very professional Flawless couldn't ask for anything more everyone was very professional I plan on coming back More