Southern Buick GMC Greenbrier

I did not have a very good experience with the service during my recent visit at Southern. I scheduled an appointment to have a known issue evaluated by one of their trained technicians. Due to the volume during my recent visit at Southern. I scheduled an appointment to have a known issue evaluated by one of their trained technicians. Due to the volume of appointments they were setting, I had to wait a couple of weeks for my appointment. No issue there...but when I arrived for my 11am appointment, I informed the team that I would be waiting on site for news about my daughter's vehicle. My keys were taken and though one team member walked through the lobby giving periodic updates, where possible, I was told multiple times that they would check on my vehicle. Well, making a long story short, my car was not even pulled into the bay until 3pm in the afternoon (4 hours AFTER my scheduled appointment). When the tech was finally able to look at my vehicle, he apologized for not getting to my car sooner but the "paperwork" didn't indicate that I was waiting on site so he prioritized other cars instead. After waiting the better part of my work day to have my car evaluated, the tech wasn't even able to reproduce the issue so they had to rely on a video that I took previously to make an educated guess about the problem before handing me an $800+ estimate along with a $200 bill for the "diagnostic time. My time at the dealership was made up of everything that people dislike about going to a dealership ending with time and money being wasted. The bright spot in this series of unfortunate events was the Technician who was VERY personable and understanding. I was already apprehensive about going to Southern after a previous poor experience but this was confirmation. I won't be wasting any more time or money at this establishment. More

10/23 Questioned during purchase of vehicle the need for LoJack since car has Kia Connect. I was told it was already installed so I need to keep it. I had to wait hours on purchase day to obtain a number f LoJack since car has Kia Connect. I was told it was already installed so I need to keep it. I had to wait hours on purchase day to obtain a number for the LoJack. Finally finance obtained that number. 10/24 I returned to Kia and Kristopher Pollock our very professional salesman went over all the features of the car and helped with setting up Kia Connect and Android Auto. We got car home and after a day or so the LoJack feel down from under dash near driver feet. Our LoJack app said LoJack needed to be activated.10/27 I talked with Dave is see vice and he said bring car to service and he will get things fixed. 10/29 I took car back and my very professional salesman, Kristopher took my car around to service for me to get LoJack installed better and prevent it from falling and dangling near driver feet. The LoJack was to be activated and a recall was also fixed. 10/29 after I got home I checked my app and it still says LoJack not activated. I let Kristopher know. He said he will talk with finance and getback to me. 10/30 I called Kia service and a lady answered. I told her about the situation and she said she did not have any appointments until next week. I asked if I could take car to Southern Hyundai since it is much closer to me. She said no I could take it to Kia in Virginia Beach. I told her that is even further away. I am out of town next week so I have an appt for 2 weeks away. We started purchase of vehicle on 10/18. We filled out all the credit information. It was evening on a Sat and we did not think we had time to finish purchase that day. We were going out of town and made an appt to pick up car on 10/25. We waited over 2 hours for finance to obtain LoJack number or code? LoJack to get activated and finish signing finance papers. So between first starting to purchase car, 2 visits, return to learn all about car and get connected to Kia connect, LoJack not working and dangling at my feet and recall, and now having to return AGAIN for the LoJack we did not even want, I will be turning to Kia 5 times. I live 1 mile outside the Suffolk city line and with traffic this is not a fun drive or good use of my time. We did not go to First Team Kia near our home because we had already bought a Kia Sol from Southern. We had good results with that purchase, but I am losing my faith in Southern Kia Dave in service was very nice and accommodating. Kristopher Pollock in sales has been very professional, knowledgeable and accommodating. Kris was told the LoJack was activated yesterday by service department. I asked the lady in service if it could be my app? She just kept insisting I make an appointment. She was not very helpful. More

This is where I purchased my car in Spring 2023. Every single time I have come in for service/routine maintenance there has been a problem. Can’t find my appointment that I have a confirmation for. Every single time I have come in for service/routine maintenance there has been a problem. Can’t find my appointment that I have a confirmation for. Can’t find the part they ordered for me. Only completed half of the requested services. Rude employees. It got so bad that the General Manager Jay Cunningham reached out to me personally to apologize and gave me his cell in case I needed anything in the future. This last appointment was no exception. I got an email that I was due for a big maintenance. When I called to set up an appointment I asked if I could do it as a walk in like my other scheduled maintenance. I was told no so I set an appointment but asked to speak with a service manager so I could figure out everything that was being done and how much time it would take so I could arrange transportation. The service manager was busy so I requested a call back. Never got one. I called a few days later, again the manager was busy and again I asked for a call back. Never got one. I texted the General Manager asking for the info and to let him know I hadn’t gotten a call back twice. He said he’d taken care of it. However, I still never got a call back. When I showed up for my appointment that I had taken the day off work for I was told I wasn’t technically due for an oil change just needed a tire rotation and filter change but they’d do the oil change anyway. I was upset because those are things that don’t take as long and I could have done it another time and not taken an entire day off work for. If I had gotten the call back as I requested 3 TIMES this could have been avoided. They had me done in less than an hour. Of course I had to remind them to take the oil change charge off my bill as I get those free (because I purchased my car there). I also questioned why they had listed needing my windshield wiper blades changed since I had actually changed them myself less than 2 weeks ago. I suppose it’s because they wanted to change me over $80 for it. Did the technician even actually look at them? The receptionist got pretty defensive of that. This was the last straw. I will never purchase another Kia and I will happily drive 45 min through the tunnel to another Kia dealership so I don’t have to return here or to the other location nearby as they are owned by the same company. I did some research and found that is a local, family-owned dealership that is part of the Southern Auto Group. I wonder if they know how mismanaged this location is. More

Friendly Friendly and helpful Very polite and businesslike Overall service good Well done Ok This is annoying businesslike Overall service good Well done Ok This is annoying More

Courteous, quick, I liked the video they sent showing me they were inspecting the car they were inspecting the car More

He was very polite and kind. Dekwan was very polite and kind. He walked me to my car, in the rain and made sure I had everything that I needed inside of my vehicle before leaving Dekwan was very polite and kind. He walked me to my car, in the rain and made sure I had everything that I needed inside of my vehicle before leaving. More

I brought my Chevy Trax in for a simple oil change and was pleasantly impressed with the service was pleasantly impressed with the service More

Reggie knew exactly what I was looking for. He didn't pressure me and talk in circles wasting time. The rest of the guys moved the process along quickly and took care of me well also. He didn't pressure me and talk in circles wasting time. The rest of the guys moved the process along quickly and took care of me well also. More

Unlike other dealerships in the area that wanted to say it would be a week just to do a diagnostic to determine the issue, it took all of to minutes here at Southern Buick to pinpoint the issue during the it would be a week just to do a diagnostic to determine the issue, it took all of to minutes here at Southern Buick to pinpoint the issue during the intake process and all was fixed and ready to pick up the next day. Highly recommend. More

I initially dealt with muhammad and Chris I had an issue with the electrical infotainment system they were able to get me squared away being that I had just purchased the car less than 10 days prior i've be with the electrical infotainment system they were able to get me squared away being that I had just purchased the car less than 10 days prior i've been dealt with Becky when returning the rental and retrieving my car More