Southern Buick GMC Greenbrier

Worst service organization I have ever dealt with. They will not communicate with you at all. No return calls, even to management. We had to file a complaint with KIA to even get them to call us. Stay They will not communicate with you at all. No return calls, even to management. We had to file a complaint with KIA to even get them to call us. Stay away!!!! More

Service department had my 2024 Yukon XL for an oil change at 37,500mi, called me for an additional $1500 in unnecessary items like the air and cabin filters stating they needed to be changed. When I opened t at 37,500mi, called me for an additional $1500 in unnecessary items like the air and cabin filters stating they needed to be changed. When I opened the engine bay to inspect them myself, it was obvious they never opened the air box because it was covered in pollen with no fresh finger prints from removing the screws or lid. More

Knowledgeable and willing to help. From Sales to Financing I only encountered friendly folks that left me with no questions afterwards. From Sales to Financing I only encountered friendly folks that left me with no questions afterwards. More

They AI to answer the phone and then when AI tells you something the service desk person doesn't honor it. something the service desk person doesn't honor it. More

Very pleased with the improvements of the dealership. The only promise was my truck settings were not reset and I was told to drive back 20 to have it done. The only promise was my truck settings were not reset and I was told to drive back 20 to have it done. More

The service department drop the ball on my last visit. My car AC wasn’t working right in my 2024 Buick Evista. So come to find out my evacuator was bad and they had to order parts. They kept my car for o My car AC wasn’t working right in my 2024 Buick Evista. So come to find out my evacuator was bad and they had to order parts. They kept my car for over two months and on top of that Someone took my dash cam and cords out my car. I went and talked to the shop manager and he found my parts that they needed to fix my car. They kept talking about tariffs and blaming GMC but guess what 👀 the parts to fix my car was actually there 3 days after they ordered it. I was so upset and I tried to speak with multiple people at here. I even tried to reach out to my salesman but the lady in that office was very rude and should be fired. I even asked to speak to her manager and was denied. Antwan is the only person at this entire location that know anything. He should be the manager because none of them seem to be capable of handing anything without him. More

The staff at the dealership is very professional and friendly. I enjoyed taking my vehicle there. friendly. I enjoyed taking my vehicle there. More

Winston and Brian Halall were extremely helpful in working a deal on a 2024 GMC Sierra 2500hd. They both went above and beyond to ensure I was completely satisfied with the vehicle and the deal. working a deal on a 2024 GMC Sierra 2500hd. They both went above and beyond to ensure I was completely satisfied with the vehicle and the deal. More

Hard to reach anyone via phone - esp while my truck is in being serviced. Service advisors are good - they do the best they can. But the systems they have to work with are sub-par. Other dealers have systems being serviced. Service advisors are good - they do the best they can. But the systems they have to work with are sub-par. Other dealers have systems where you can track the service appt progress, and approved/disapprove work online. Plus interact with their advisor in real time. Also - it’s not easy or quick to get a rental while my truck is in service. Also, it is not easy nor quick to get a rental while my truck is in service. That can be made more efficient. More

We recently were notified that our vehicle needed further maintenance. Southern not only made the necessary repairs, the service was completed fast and efficiently. What mattered most of all was the low cost maintenance. Southern not only made the necessary repairs, the service was completed fast and efficiently. What mattered most of all was the low cost associated with the labor and parts. Once again, thank you for investing in preseeving the longevity of our vehicle. More