Southern Buick GMC Greenbrier

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No Communication or updates from your advisor. Mechanic work is not complete upon bringing the vehicle home. Had to bring vehicle back to clamp hoses, do the oil change, fill up coolant. All of th Mechanic work is not complete upon bringing the vehicle home. Had to bring vehicle back to clamp hoses, do the oil change, fill up coolant. All of these were on the work order and were not completed during the initial service. More

I was never contacted to let me know the status of my vehicle. I had to arrive at 3pm after the appointment was set for 9:20am just to be told the guy over my account has left and approval was needed bef vehicle. I had to arrive at 3pm after the appointment was set for 9:20am just to be told the guy over my account has left and approval was needed before they could start on my car. Then I had to wait for the work to be done. More

Warranty work completed in a timely fashion . Anton was very helpful in setting up this appointment and making sure that software update was completed. Anton was very helpful in setting up this appointment and making sure that software update was completed. More

KIA, not gmc. 4 hours to wait for oil change and tire rotation with an appointment. Unacceptable ! 4 hours to wait for oil change and tire rotation with an appointment. Unacceptable ! More

Took a little time but Chris L. and the team at Southern helped me get the car I really wanted. and the team at Southern helped me get the car I really wanted. More

I always receive respectful service when bringing my car in for its regular maintenance. I choose to wait, rather than come pick it up later, and it can sometimes be a lengthy wait, but most times work is d in for its regular maintenance. I choose to wait, rather than come pick it up later, and it can sometimes be a lengthy wait, but most times work is done in a reasonable timeframe. I wish it was easier to make appointments in a timely manner, particularly for oil changes, which I cannot schedule before I hit the allotted mileage. More

Several employees went above and beyond to solve my problem. I made a Saturday appointment only to find out there was no record of the appointment and the service for an engine warning light is not do problem. I made a Saturday appointment only to find out there was no record of the appointment and the service for an engine warning light is not done on Saturday. The manager offered to check out the cause and in the end they made the repair and within my 4 hour time frame. I don't know all their.names but the manager, Jacob, Tom, and the technician deserve recognition. My gratitude to all. More

My car was towed into the dealership in need of a major engine repair. My '17 GMC Acadia was off the road, for every bit of six months with multiple delays personnel staffing issues and many excuses. It wa engine repair. My '17 GMC Acadia was off the road, for every bit of six months with multiple delays personnel staffing issues and many excuses. It wasn't until the manager and I had a conversation did my vehicle get fixed. More

They checked me in properly and were nice i was out on time,and good. time,and good. More