Southern Buick GMC Greenbrier

I was never called that what I was there for wasn't happening because of a part that now is a recall of the HUD. I asked is it a recall and they said no. Now it is and no available fix now. happening because of a part that now is a recall of the HUD. I asked is it a recall and they said no. Now it is and no available fix now. More

Always very professional. I like how they send you the text that you can see the update on your vehicle. And they get the service done very quickly. I like how they send you the text that you can see the update on your vehicle. And they get the service done very quickly. More

Took my truck in on short notice and the service department went above and beyond to address the issue with my starter. My truck starts like new and performs better than what it did! Many thanks to department went above and beyond to address the issue with my starter. My truck starts like new and performs better than what it did! Many thanks to the team! More

The AI scheduler didn’t get my updated appointment correct but Ms Doerrat was extraordinarily kind and worked me in - she actually had my service completed quicker than other garages that had the corr correct but Ms Doerrat was extraordinarily kind and worked me in - she actually had my service completed quicker than other garages that had the correct appointment and time! She was professional and very cordial - and she is truly a great asset to your dealership/ service team - she deserves a raise! More

Tiemeyer Scott was the service advisor and have no complaints whatsoever about him or the work performed. I had an 8:30 am appointment and didn't get notified until after 4:00 pm that my vehicle was r complaints whatsoever about him or the work performed. I had an 8:30 am appointment and didn't get notified until after 4:00 pm that my vehicle was ready. That's the only reason for a rating of good More

I brought my 2024 Kia Telluride in for service at Southern Kia Greenbrier, dropping it off on Wednesday (6/17/2026) for a Thursday appointment. The service itself addressed the issues I brought the v Southern Kia Greenbrier, dropping it off on Wednesday (6/17/2026) for a Thursday appointment. The service itself addressed the issues I brought the vehicle in for, and I appreciate that those repairs were completed successfully. However, when I picked up the vehicle on Friday, I immediately noticed a large crack in the windshield that was not there when I dropped it off. I reported the damage before leaving the dealership, but was told that no one could assist me because the service manager was out of the office until Monday. I was very surprised that there was not another manager or supervisor available to address an issue of this nature at the time of pickup. Being told to wait several days for assistance after discovering damage to my vehicle was frustrating and disappointing. Over the next several days, I made multiple attempts to contact the service manager and initially received little to no response. I was eventually able to speak with him on Thursday (6/25/2026), and he told me he would look into the matter and call me back within a couple of hours. I never received a return call. I called again on Friday but was once again unable to reach him. What has been most frustrating is not just the damage itself, but the lack of communication and follow-up. My vehicle was returned with a damaged windshield, and despite multiple phone calls, I still have no clear resolution. I understand that accidents can happen. If the windshield was damaged while my vehicle was in the dealership's care, I would have appreciated someone acknowledging the issue and working with me to resolve it. Instead, I have had to repeatedly follow up without receiving timely communication. As of today, I am still driving a vehicle with a cracked windshield and will be contacting the dealership again this week in hopes of getting this matter resolved. Based on my experience, I am very disappointed with how this situation has been handled. More

Poor service! Was scheduled for an appointment time at 9:30 for recalls. Dropped my car off and was told it would take 1 1/2 to 2 hours. Called the service departm Was scheduled for an appointment time at 9:30 for recalls. Dropped my car off and was told it would take 1 1/2 to 2 hours. Called the service department at 12 and then again at 2 and 3 asking for a service status request, received no information or call back. Called again and was able to speak with someone in another apartment who attempted to transfer me to the service department, again no answer so he took down my name and message. Received no further information or call back until 4:15pm when they called to say they did not have the parts and would need to order them. When I asked about my appointment time Rebecca told me that was only the time to drop off my car not when it would be seen by a technician, when I asked about the estimated time she told me that was only if I wait in the building. Neither of those things was stated to me when handing over the keys. I have small children and that is our family car. To be without the car for an extended period is an inconvenience that the service department did not care about when expressed and instead I was made to feel like an inconvenience More

Dropped truck off the night before my appointment and received a communication the next morning letting me know my vehicle was checked in. Good communication! received a communication the next morning letting me know my vehicle was checked in. Good communication! More

My experience with this dealership has not been good. Customer service is poor. Going through the ordering process when buying wasn’t good either. It seems like nobody knows what they’re talking about an Customer service is poor. Going through the ordering process when buying wasn’t good either. It seems like nobody knows what they’re talking about and they don’t really care. Poor communication skills. I could go into detail but it would take a long time to type everything. I wouldn’t recommend this dealership to anyone. More

Awesome check in experience. Detailed summary of services rendered along with a full comprehensive assessment of what future services required and timelines. Detailed summary of services rendered along with a full comprehensive assessment of what future services required and timelines. More