Southern Buick GMC Greenbrier

Recieved a express oil change doors were open as scheduled and I was greeted with a big pleasant smile and checked in promptly and the young man who assisted me keep me updated on my vehicle just m scheduled and I was greeted with a big pleasant smile and checked in promptly and the young man who assisted me keep me updated on my vehicle just made my experience great More

Service was fine but when I scheduled for filters (engine intake filter and cabin filter) to be changed, the website showed a flat price with no mention of additional labor charges. This doubled the total co intake filter and cabin filter) to be changed, the website showed a flat price with no mention of additional labor charges. This doubled the total cost and was a solid bait and switch to scam more money from customers. If I had known that at the time of scheduling I would've done them myself. Will only be doing oil changes, inspections, and warranty work done there going forward and will not be dealing with Southern for service or any new vehicle purchases going forward. More

The service is terrible. No communication to let u know how long u have to wait. No communication to let u know how long u have to wait. More

What started out as relief turned into a headache for something so simple. I was happy to be told I could drop my car off when and get it back the same day for a tire issue when i brought it in around 74 something so simple. I was happy to be told I could drop my car off when and get it back the same day for a tire issue when i brought it in around 745am. I was told a perfect pick up time. When I arrived later that day a little before estimated ready time I was told my vehicle hadn’t been looked at. I was advised to sit in the waiting area. I said okay fine I am early hoping it would be ready by estimated time. As I look up 30mins after the estimate time I can see a vehicle looks like mine but not sure it’s mine running with the door open like one of the services rep was going to get the owner of the vehicle it. I saw 3 groups of customers come and go. So I finally get up to go and ask if my car is ready. The person behind the desk goes to check on the paperwork and walks away and comes back and proceeds to tell me that it’s only one person and it’s still hasn’t been looked at. I stopped her and I said is that my car parked behind me running because it sure looks like it. She goes out and looked and confirmed that it was and it must just got parked there. That is when I advised her that NO it’s been there running for 15mins.. I love Kia cars this is the third time I’ve been to this service center and this time I was not only unhappy but frustrated by the service. Did my issue get resolved yes. I worked customer service for many years and the service provided was very disappointing. More

After several messages left, I still have not heard if the part they had to order for my truck has arrived. Since I live 2.5 hours away, I have to schedule service in advance. Hard to do if they don’t ans the part they had to order for my truck has arrived. Since I live 2.5 hours away, I have to schedule service in advance. Hard to do if they don’t answer when I call and won’t even return calls after messages are left! More

Everything was fine,I enjoyed dealing with you all, but I wish I could of gotten 2 keys with my vehicle up front and also I would of like 2 temporary tags instead of 1 also I would of liked to gotten the lic wish I could of gotten 2 keys with my vehicle up front and also I would of like 2 temporary tags instead of 1 also I would of liked to gotten the license plates frames, Brian Hill More