Southern Buick GMC Greenbrier

Antwan has provided consistently excellent customer service every time I have interacted with the service department. service every time I have interacted with the service department. More

Multiple issues of rude workers, and incompetent workers. Stating no problems with the vehicle only to do a ride along with a manager and him saying that there is a problem with the torque converter. The dea Stating no problems with the vehicle only to do a ride along with a manager and him saying that there is a problem with the torque converter. The dealership held my vehicle for a few weeks with no calls or updates. I drove down to the dealership and they didnt have my warranty information which one of their "advisors" name Kim didnt take when I dropped off the vehicle. After the work was finally done the clock spring in my steering wheel was broken. They thankfully covered that repair. After just a few weeks we had to take the vehicle back because the new transmission was leaking. Just to turn around again to get the transmission fluid was empty. We just had to take it back again for the transmission was leaking and the transmission fluid was empty again. The workers were rude except for a former service manager named Dan. Then the new manager Wes was helpful, but was rude with me on the phone yesterday when I tried to explain my concerns and frustrations with a quick turn around on service. More

Winston and the team were a pleasure to work with. They listen to what want and do their best to make it happen, without pressing you to go beyond your means. This is the 2nd vehicle purchased from So They listen to what want and do their best to make it happen, without pressing you to go beyond your means. This is the 2nd vehicle purchased from Southern and I will return for my next one. More

I would like to commend my service manager because she turned a horrible situation into a manageable one. She is the best and please acknowledge her! turned a horrible situation into a manageable one. She is the best and please acknowledge her! More

This is my 3rd brand new Terrain from this dealership. This experience by far was the BEST of the 3 This experience by far was the BEST of the 3 More

Needed a $15 part installed on my Kia. Nearly a month and over $100 later, it was finally completed. I have never had such a poor experience with a Kia dealership. Nearly a month and over $100 later, it was finally completed. I have never had such a poor experience with a Kia dealership. More

Always curtiouse And efficient ,professional too Available when need! So close by to where I live Available when need! So close by to where I live More

I had an appointment for a part that I was told was in stock(a new key). They had my car from 9am-4:30p, just to call me and say they had to order the part. Then when I arrive to pickup my car around 5:15 stock(a new key). They had my car from 9am-4:30p, just to call me and say they had to order the part. Then when I arrive to pickup my car around 5:15, they now have the part and needed to install it. I drive off and less than a mile away, I notice red lights flashing on my dash. When I stop and unfortunately turn off car to restart and see if light goes away, now my battery is dead. I had noticed my hood up when I initally left my car and believe they left something on. Even though Lisa made efforts to resolve the issues, this process for a simple new key, was very frustrating for me. I work nights and had to return back to that greenbrier area for my night job and I had yet to get sleep. More

The experience with the dealership was OK. I didn't think my car was gonna be in the shop for that long which they told me it was gonna be one to three days but overall, it was good. I didn't think my car was gonna be in the shop for that long which they told me it was gonna be one to three days but overall, it was good. More

Phone service stinks. Tried to sell unneeded service. Last trip to Greenbrier. Will pay for oil change somewhere else. Tried to sell unneeded service. Last trip to Greenbrier. Will pay for oil change somewhere else. More