Southern Buick GMC Greenbrier

Before I took ownership of the vehicle the fuel filter needed to be replaced, they took care of the problem without hesitation! Great job needed to be replaced, they took care of the problem without hesitation! Great job More

Very, efficient and on point with everything. Kept in contact with us. One of the best! Kept in contact with us. One of the best! More

The Southern Kia Greenbrier Service Dept repaired my Kia last week. It is extremely hard to communicate with the service advisors. I also did not receive a written estimate before the work was performed, on last week. It is extremely hard to communicate with the service advisors. I also did not receive a written estimate before the work was performed, only a preliminary total dollar amount, with taxes and shop charges to be added. I also did not receive the final total amount due when I got a call that the cat was ready. When I came in to pick up my repaired car, I learned that the dealership adds a surcharge if you pay by credit card. I could have stopped to get a cashier's check to save myself over 3% on the expensive repairs my car required. I bought my Kia at this dealership, and I expect to buy my next Kia there, but it is becoming harder to deal with the Service Dept because the phones are forwarded to "schedulers" who cannot communicate one-on-one with the service advisors. So when I miss a call from my service advisor, I pretty much don't have a chance to get answers to my questions. I hope that they hire more service advisors. I know it's a hectic job keeping up with so many customers, and I appreciate them. More

Sean was great. My car was completed before the estimated time quoted to me. However, I had a scratches on my car when it was returned to me. My car was completed before the estimated time quoted to me. However, I had a scratches on my car when it was returned to me. More

Scheduled an appointment for inspection and oil change. Dropped off day ahead for 7:30am appointment. Called to check status at 10:30am and unable to reach anyone (per usual). Got a ride to location to Dropped off day ahead for 7:30am appointment. Called to check status at 10:30am and unable to reach anyone (per usual). Got a ride to location to check status in person. At noon vehicle was still not complete and they told me it would be done in an hour. Waited an hour and checked in again and service was still not completed with zero indication of when it would be completed. Did not have way home so had to take vehicle with service having not been completed. Zero point in having an appointment scheduled if vehicle is not taken in at that time for the service requested. Horrible service department scheduling service since purchase of vehicle new from this dealership. Will never purchase a vehicle from here again simply because of the service department. More

Service center did a great job in troubleshooting my issue, obtaining the part, installation and applying my warranty coverage. Truly happy. Antwan was fantastic!!! Only place I would take my GMC Canyon issue, obtaining the part, installation and applying my warranty coverage. Truly happy. Antwan was fantastic!!! Only place I would take my GMC Canyon AT4 for service! More

Everything was wonderful , very fast & very nice people working there. Couldn’t ask for anything better. working there. Couldn’t ask for anything better. More

Service Technican Antawn Pair did an excellent job with our vehicle. Great communication and keep us up information while my our SUV was in service our vehicle. Great communication and keep us up information while my our SUV was in service More

I had to wait all day without any culmination on the status of the car . I found out they went home without giving an update. status of the car . I found out they went home without giving an update. More

I had already had issues with both locations in Hampton roads. Parts not being ordered when they said they would be. Misinformation about appointments. Service advisors standing around talking about their roads. Parts not being ordered when they said they would be. Misinformation about appointments. Service advisors standing around talking about their weekend while a line waited to be helped. The manager had already reached out when I complained before. Yesterday I came in for an oil change that the manager had said he scheduled for me and was told they didn’t have me listed for an appointment. Then I was told it was time for a tire rotation. I asked the cost and after they gave it to me I said that was fine and to go ahead. When I went to go pick up my car they said I was good to go. I said no, I need to pay for my tire rotation. They informed me they didn’t do one because my service manager hadn’t listed it on the services I wanted. So now I’ll have to take time out of my schedule AGAIN to come back. I love my car but Southern Kia really needs new management or better training of their service centers. More