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Southern Buick GMC Greenbrier - Service Center

Chesapeake, VA

4.0
204 Reviews
Call Service Center (757) 424-6380

204 Reviews of Southern Buick GMC Greenbrier - Service Center

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May 15, 2024

Visit was good got a inspection and oil change only thing they forgot to do was take the plastic cover off my seat and floor cover off the floor after service More

by boogs995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Pierce/service advisor/5stars
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May 15, 2024 -

Southern Buick GMC Greenbrier responded

We appreciate your feedback and are eager to better your return experience.

Helpful
May 15, 2024

Difficult scheduling. Does not return calls. Lengthy wait. Requested services not completed. Outdated voice mail More

by Ken Thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not work with.
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May 15, 2024 -

Southern Buick GMC Greenbrier responded

We value and appreciate your business, Ken. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

Helpful
May 15, 2024

No communication, reported you to the BBC. Had to get kia USA involved. 3 months to get our car repaired. Will never buy a kia again. More

by TEE.TOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know don't care
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May 15, 2024 -

Southern Buick GMC Greenbrier responded

"TEE.TOT" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernbuickgmcgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Helpful
May 14, 2024

Had appointment came in and they told me the work wold be done in about 90 minutes. Work was done on time thank you. More

by mullencarl3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
D'Aundre Whitfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Cunnigham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

Helpful
May 14, 2024

The dealership was very nice and very friendly, doing their job. The time was reasonable. More

by WPLK7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
CJ Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Burtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mikul Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Fitzgerald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cynthia Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Concepcion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katrina Gill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Holley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Cunnigham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

Helpful
May 14, 2024

They never answer the phone or return voicemail. Doesn't seem like they care about their customers at all. More

by lyssaabel94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
Report | Print
May 15, 2024 -

Southern Buick GMC Greenbrier responded

"Lyssaabel94" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernbuickgmcgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Helpful
May 14, 2024

The staff were friendly and informative, and I got my vehicle serviced quickly and professionally. 🙂 More

by Chriscom81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember names well. 😬
Report | Print
May 15, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

Helpful
May 13, 2024

This dealership handled my needs and concerns with a lot of professionalism. They were polite as well. More

by Jhaze9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Report | Print
May 14, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

Helpful
May 12, 2024

Had an appointment. I waited over an hour before my car was even looked at. Typical for one of the worst places for customer service that I’ve ever purchased a car from. More

by Smh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
Report | Print
May 14, 2024 -

Southern Buick GMC Greenbrier responded

"Smh" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernbuickgmcgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Helpful
May 12, 2024

The staff there is always friendly, courteous and prompt. Prices could improve, but service is amazing. More

by SARAH.HUNTER913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
May 14, 2024 -

Southern Buick GMC Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

Helpful
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