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Southern Buick GMC Greenbrier - Service Center

Chesapeake, VA

4.0
920 Reviews
Call Service Center (757) 424-6380

920 Reviews of Southern Buick GMC Greenbrier - Service Center

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August 06, 2024

Love the service team at GMC. I’ve been a customer for 10+ years. Not many if any of the original crew, but the offices and waiting rooms still look exactly the same. My vote for More

by fgrotti13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Aug 07, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 04, 2024

Horrible customer service, refused to accept accountability for wrongdoings. Never will buy Kia/GMC again More

by TNicholson
Recommend Dealer
No
Employees Worked With
Josh- Kia Service Manager- Horrible with Communication, Acceptance, Delivery in tone, Knowledge of Customer service skills, and highly Disrespectfule to Black people- Stereotypical and Highly prejudiceJess- Great Manager resolved the issues
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Aug 07, 2024 -

Southern Buick GMC Greenbrier responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernbuickgmcgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 04, 2024

Changed oil and cracked the gasket. Oil leaked. Destroyed my Oldsmobile 13 yrs ago same way. Will not buy another car from this dealership. Have purchased vehicles from here since 1984 More

by JANICEGIBBS
Workmanship
Recommend Dealer
No
Employees Worked With
Don't know their names
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Aug 07, 2024 -

Southern Buick GMC Greenbrier responded

Janice. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

August 04, 2024

It's a blessing to get great service from this dealership. I will always come to have my car serviced there. More

by JAMESOUTLAW3366
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Burtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
D'Aundre Whitfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shanell Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2024 -

Southern Buick GMC Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 04, 2024

I received great service. With great customer service. Timely not a long wait. Thank You More

by sandragayner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service department
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Aug 07, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 04, 2024

Great service! The attendant was personable and helpful! They vacuumed my car which I appreciated! More

by hansonshome08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Aug 07, 2024 -

Southern Buick GMC Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 03, 2024

I took my car for an oil change, a simple routine appointment. Needless to say someone failed to put the plastic covering underneath my brand new car back on correctly resulting in it breaking in hal More

by LEIGHANNALANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t, Know
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August 02, 2024

We were pleased with the service we received . We waited and they performed the service and inspection in a timely manor for us. More

by lratk2ov
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in the Service dept.
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August 02, 2024

They were very efficient & friendly. Work was done in timely manner. GAreat experience. No problems More

by F_ANNIE73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor
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August 02, 2024

All went well fixed the problem in a good time thank you for the help More

by MLAWERENCE7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Cunnigham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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