Jeff Owens

If you're reading this, run. Run far and fast away from this god awful business. Customer service is horrendous! They say free oil changes for life, but don't tell you how they s Run far and fast away from this god awful business. Customer service is horrendous! They say free oil changes for life, but don't tell you how they sometimes will and won't replace the oil filter. They don't tell you how many hoops you gotta jump through in order to schedule the service. Want to book online? The system hasn't registered the fact I've owned a vevhle for the entire almost 2 years Ive owned it now. So I can't even schedule the service unless I call and fight AI to transfer me to a live person. Even then, I wait on hold for almost 30 minutes everything time I call. They hope to frustrate you enough where you give up and they don't have to perform included services. Worst place Ive ever dealt with. Do yourself a favor and DO NOT BUY FROM HERE More

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Good customer service and they answered all my concerns. I was completely satisfied at the end of the day! I was completely satisfied at the end of the day! More

by LEEQUEST Verified Customer Verified Customer

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The staff was super friendly and a true pleasure to interact with throughout the purchase process! interact with throughout the purchase process! More

by ANDREW.PETTIT1982 Verified Customer Verified Customer

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Southern Kia Greenbrier is a great place to go if you are looking for a vehicle or needing to get your Kia serviced. looking for a vehicle or needing to get your Kia serviced. More

by KGIORGIANNI911 Verified Customer Verified Customer

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It was nice to see my car during their inspection and telling me what they had show me all the things they had checked on the video telling me what they had show me all the things they had checked on the video More

by SMOYLE Verified Customer Verified Customer

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Dropped my truck off at 4PM on a Thursday for a 7 AM Friday appointment for oil and state inspection. Called multiple times afternoon after 4 PM on Friday to check status, unable to get past AI answeri Friday appointment for oil and state inspection. Called multiple times afternoon after 4 PM on Friday to check status, unable to get past AI answering computer to talk to a human. AI said it would send text to service department who would get back to me with status. Gave up and came in on Saturday morning to pick up truck not ready never touched. Service done while I waited. More

by GHORTON3 Verified Customer Verified Customer

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You get excellent customer service and auto service without the long wait. Plus refreshments while you wait without the long wait. Plus refreshments while you wait More

by michaelpalmer957 Verified Customer Verified Customer

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On time place very kind and helpful while making a choice on a new helping matter on a new helping matter More

by Gordon Verified Customer Verified Customer

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I wish I could leave a negative stars. After my car sat at this dealership for several months. I finally got the call that it was ready for pick up. When I got there, they asked oh no one After my car sat at this dealership for several months. I finally got the call that it was ready for pick up. When I got there, they asked oh no one called you to which of course I'm surprised. I get there and they say oh your car was broken into on the lot. It's undrivable again. I've reached out to management, leadership as well as Kia's customer service department and I still do not have a resolution. It has been weeks and I still don't have my car. They do not communicate. They are unresponsive and they have not taken responsibility for the fact that my car was damaged under their watch. More

by rlricks2 Verified Customer Verified Customer

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Would have waited if I know it would be quick. Even though the appointment was at 11:30am, service call for pickup before 3:00pm. Even though the appointment was at 11:30am, service call for pickup before 3:00pm. More

by herbert.skinner Verified Customer Verified Customer

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