Southern Buick GMC Greenbrier - Service Center

Professional, and honest As I walked in the staff was friendly and Professional. They were honest with the wait time and kept me informed friendly and Professional. They were honest with the wait time and kept me informed More

Everyone was very friendly and professional. All of my questions were throughly answered My car care needs were met All of my questions were throughly answered My car care needs were met More

Already did a review. Quickly, Appointment April 30. State inspector called in sick. Nobody called us. Appointment made May 1. Did oil change, did 30 point inspection. Got Quickly, Appointment April 30. State inspector called in sick. Nobody called us. Appointment made May 1. Did oil change, did 30 point inspection. Got home realized they die not do a state inspection. Had to go back for a third time. 3 trips, many miles and 4 hours. Needless to say not a happy customer. More

Very helpful. Jacob and Kim are easy to work with. Did not feel pressure to perform unnecessary work. Jacob and Kim are easy to work with. Did not feel pressure to perform unnecessary work. More

Everything went as expected, very smooth transaction. I will return for future repairs, oil change, etc. I will return for future repairs, oil change, etc. More

My interactions with Sean and Alyssa were great. I only have one objection to things. Having to return to complete the recall work is an unnecessary intrusion on my schedule. I made the appointment I only have one objection to things. Having to return to complete the recall work is an unnecessary intrusion on my schedule. I made the appointment to have the recall work done almost a month in advance. This was plenty of time for any coordinators to ensure that the parts department had any necessary parts needed for these recalls on hand. Having to return another month later and interrupt my work schedule because you didn't have parts on hand for one of the jobs required to complete the recalls is inexcusable, when you had a whole months to prepare. If I had prepared this badly for any anticipated work on my scheduled workflow in either my military career or the civilian career afterwards I would have been fired. You need to improve on this. More

It was great. My service advisor Sean Yancyat kept me updated about the status of my vehicle until I picked up. My service advisor Sean Yancyat kept me updated about the status of my vehicle until I picked up. More

revised excellent service The Tect provided excellent service in changing the oil in my car service in changing the oil in my car More

Went in for oil change and state inspection. April 30, was informed no inspector was available. Drove home. Went back May 1. Had oil change done, they did a 30 point vehicle inspection instead o April 30, was informed no inspector was available. Drove home. Went back May 1. Had oil change done, they did a 30 point vehicle inspection instead of a state inspection. Got home without realizing they did not do a state inspection. Called, had to go back a third time on the same day, for the state inspection. 3 trips and 5 hours later everything done. Was not pleased. More

I’m not satisfied with the service department! All day for an oil change is unacceptable. I leave my vehicle as a convenience not mandatory for all day services. You advertise no appointment neede All day for an oil change is unacceptable. I leave my vehicle as a convenience not mandatory for all day services. You advertise no appointment needed, but the service advisor expects you to have one. I had an issue with my radio not working in the past and it was resolved. After my recent oil change I picked up the vehicle and the radio wasn’t working again! I went back and explained the problem speaking to and advisor and service manager that told me they Wouk research the history and get back to me next day or so. It’s been over a week and I haven’t heard back from anyone…honestly, I expected nothing more! More