Brett Lloyd

I paid $249. 99 for a diagnostic service but only received generic fault codes and a list of theoretical procedures. I did not receive an explanation or breakdown 99 for a diagnostic service but only received generic fault codes and a list of theoretical procedures. I did not receive an explanation or breakdown of the actual tests performed to justify a $3,000+ turbocharger replacement. Under the Virginia Motor Vehicle Repair Facility Act, a shop must provide a clear explanation of diagnostic work actually performed. Presenting hypothetical steps does not meet this legal requirement or basic consumer protection rules.If a technician or manager cannot explain what they physically did to reach a $3,000 conclusion, there is no reason to trust this shop with the actual repair. You are taking my money and withholding the data I paid for. If this data is not being purposefully withheld to force me to do the repair with you, then you are hiring staff who cannot articulate or justify the work they claim to perform. I have already escalated this via a formal letter and expect a full itemized breakdown or a complete refund of my diagnostic fee. More

by Galia Simons Morton Verified Customer Verified Customer

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Fast and highly respectful team you got there. Very polite and to the point. Thank you. Very polite and to the point. Thank you. More

by Jonesv76 Verified Customer Verified Customer

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The manager that took care of my problem Bret was very professional listened to to my problem came up with a solution, that was more then acceptable by my standards a true asset to Southern Buick because professional listened to to my problem came up with a solution, that was more then acceptable by my standards a true asset to Southern Buick because of him I will get my next car through Southern Buick. More

by EricTheGrey50 Verified Customer Verified Customer

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Had lifters and push rods repaired on my 2017 Gmc had a great experience my vehicle has been repaired. Im very satisfied and no issues so far. Service advisor Kimberly M. did a outstanding job keeping me great experience my vehicle has been repaired. Im very satisfied and no issues so far. Service advisor Kimberly M. did a outstanding job keeping me informed on the status of my vehicle while in service. She's very professional, knowledgeable, courteous and if she wasn't sure of an answer to my questions she would find out and alway called back to follow up on the issue. West the service manager/Operations manager is Superb he is very professional, knowledgeable and a real go getter. Took time out of his busy day to assist me with issues that arose via the extended warranty company. The GM Brett is professional, welcoming to discuss any issue with and a great leader at Southern Gmc. Overall I had a great experience my vehicle has been repaired and serviced. Im very satisfied and no issues so far. More

by johnl.gamble Verified Customer Verified Customer

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If you're reading this, run. Run far and fast away from this god awful business. Customer service is horrendous! They say free oil changes for life, but don't tell you how they s Run far and fast away from this god awful business. Customer service is horrendous! They say free oil changes for life, but don't tell you how they sometimes will and won't replace the oil filter. They don't tell you how many hoops you gotta jump through in order to schedule the service. Want to book online? The system hasn't registered the fact I've owned a vevhle for the entire almost 2 years Ive owned it now. So I can't even schedule the service unless I call and fight AI to transfer me to a live person. Even then, I wait on hold for almost 30 minutes everything time I call. They hope to frustrate you enough where you give up and they don't have to perform included services. Worst place Ive ever dealt with. Do yourself a favor and DO NOT BUY FROM HERE More

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Brett Lloyd and his team ensure everything is handled efficiently and problems solved. Any issue is solved immediately by Mr. Lloyd. efficiently and problems solved. Any issue is solved immediately by Mr. Lloyd. More

by TGENTRY1 Verified Customer Verified Customer

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Everything was explained to me to the finest detail Entire transaction was very smooth Explained every question I had to a great detail Entire transaction was very smooth Explained every question I had to a great detail More

by AGIANNERINI Verified Customer Verified Customer

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Thoughtful, Kind, helpful, knowledgeable This was my best experience with a car dealership. I really appreciated the time and thoughtfulness thought the whole process experience with a car dealership. I really appreciated the time and thoughtfulness thought the whole process More

by MBASS247 Verified Customer Verified Customer

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Giving one star because that’s the lowest you can give…. . I called and spoke with a manager Shanell Nimmo and scheduled an appointment on Saturday the 28th for Sunday the 29th at 3:15 with her to look at a . I called and spoke with a manager Shanell Nimmo and scheduled an appointment on Saturday the 28th for Sunday the 29th at 3:15 with her to look at a 2018 Yukon Denali. We drove over an hour and got there early around 3:00. We walked in, told them we were there for the appointment with Shanell Nimmo for them to tell us she wasn’t even there. Then they proceed to tell us we couldn’t even see the vehicle because it hadn’t gone through pre-sale inspection yet. So we just drove over an hour for an appointment that shouldn’t have been scheduled, and now we couldn’t even look at the vehicle. I started getting frustrated and once they saw that the vibe changed and they began scrambling and trying to figure things out. They ended up driving us around the lot for 30–40 minutes trying to locate the vehicle. Eventually we found it in the back lot. The vehicle was unlocked, so we opened it up and looked through it. My wife instantly fell in love with it. We asked to test drive it and were told it’s Sunday and the keys are locked in service, so we couldn’t test drive it. So we drove an hour, appointment wasn’t real, vehicle wasn’t ready, and we couldn’t even drive it. During negotiations, I wouldn’t budge on price. Mustafa looked me up and down at what I was wearing and said We need to look at different vehicles in your budget because you obviously can’t afford this.” That didn’t sit well, but we kept moving forward anyway. The vehicle wasn’t ready to take home the day of purchase because it had to go through the 90 point pre sale check. So we finalize purchase and put our down payment etc. and that’s when the situation continues to get even worse After that, we started getting texts: • vehicle will be ready (march 31) • still in service (April 2) • will have a update in an hour (April 2) • still in shop 6pm (April 2) • no update (April 3) • phone call from Mohamed stating they have to make new keys because they can’t find the keys and the vehicle has never been in service yet (April 6) • constant miscommunication 8 days later we get a call from the sales manager (Mohamed Arib) saying they had to remake the keys because they lost the originals, which explained why we couldn’t test drive it in the first place. First delivery attempt — Thursday (April 9). The driver gets halfway through the tunnel and the vehicle starts shaking at 45–50 mph. The sales manager tells him to turn around and bring it back. Friday (April 10) they call and say four different mechanics drove it and claim it’s fixed. They say water got into an electrical connector during detailing and everything is ironed out. They schedule delivery for Saturday the 11th at 10 AM. Saturday the vehicle gets delivered. I test drive it and not even half a mile down the road: • violent shaking at 45–50 mph • check engine light flashing • running terrible I turn around, get back to the house, plug in my scanner, and it throws a P0300 multiple misfire code. I tell the driver I’m not taking the vehicle. The sales manager calls me and says: “Mr. Ellis, this has been such a long process it’s almost laughable… we’ll bring it back, put it in service Monday morning, and if we can’t get it right, we’ll let you walk, no questions asked.” At this point, I bought the car March 29th, and now it’s April 13th, and I still don’t even have the vehicle. So I decided I’m walking away from the deal completely. More

by HARLANELLIS Verified Customer Verified Customer

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My service advisor Bink lied to my face and said I told him to move forward with work. I had gotten a quote for some work which included a fuel system cleaning new spark plugs and new wires and was quoted him to move forward with work. I had gotten a quote for some work which included a fuel system cleaning new spark plugs and new wires and was quoted $1100 by Antoine. Bank called the day. I dropped my car off to let me know it would be $1400. I told him I could not afford that and that I would pick the car up. before I arrive, Ben gave me a call back saying they had already performed the fuel cleaning and that I had told him it was OK to move forward, which was a lie. All calls are recorded there so they should have easily been able to figure out that’s not true. When I arrive to pick up my keys, I was a little upset that I had been lied on to which the manager says you don’t need to raise your voice and he wanted to look into it to which I responded you don’t need me to look into it. I just need my keys instead of looking into it by listening to the phone calls that they have immediate access to he instead asked me not to come back. gladly I will not be back. I have been a customer of Southern Gmc for 13 or 14 years at this point. I won’t be returning if I could give zero stars I would. More

by JARU757 Verified Customer Verified Customer

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