Brett Lloyd

Giving one star because that’s the lowest you can give…. . I called and spoke with a manager Shanell Nimmo and scheduled an appointment on Saturday the 28th for Sunday the 29th at 3:15 with her to look at a . I called and spoke with a manager Shanell Nimmo and scheduled an appointment on Saturday the 28th for Sunday the 29th at 3:15 with her to look at a 2018 Yukon Denali. We drove over an hour and got there early around 3:00. We walked in, told them we were there for the appointment with Shanell Nimmo for them to tell us she wasn’t even there. Then they proceed to tell us we couldn’t even see the vehicle because it hadn’t gone through pre-sale inspection yet. So we just drove over an hour for an appointment that shouldn’t have been scheduled, and now we couldn’t even look at the vehicle. I started getting frustrated and once they saw that the vibe changed and they began scrambling and trying to figure things out. They ended up driving us around the lot for 30–40 minutes trying to locate the vehicle. Eventually we found it in the back lot. The vehicle was unlocked, so we opened it up and looked through it. My wife instantly fell in love with it. We asked to test drive it and were told it’s Sunday and the keys are locked in service, so we couldn’t test drive it. So we drove an hour, appointment wasn’t real, vehicle wasn’t ready, and we couldn’t even drive it. During negotiations, I wouldn’t budge on price. Mustafa looked me up and down at what I was wearing and said We need to look at different vehicles in your budget because you obviously can’t afford this.” That didn’t sit well, but we kept moving forward anyway. The vehicle wasn’t ready to take home the day of purchase because it had to go through the 90 point pre sale check. So we finalize purchase and put our down payment etc. and that’s when the situation continues to get even worse After that, we started getting texts: • vehicle will be ready (march 31) • still in service (April 2) • will have a update in an hour (April 2) • still in shop 6pm (April 2) • no update (April 3) • phone call from Mohamed stating they have to make new keys because they can’t find the keys and the vehicle has never been in service yet (April 6) • constant miscommunication 8 days later we get a call from the sales manager (Mohamed Arib) saying they had to remake the keys because they lost the originals, which explained why we couldn’t test drive it in the first place. First delivery attempt — Thursday (April 9). The driver gets halfway through the tunnel and the vehicle starts shaking at 45–50 mph. The sales manager tells him to turn around and bring it back. Friday (April 10) they call and say four different mechanics drove it and claim it’s fixed. They say water got into an electrical connector during detailing and everything is ironed out. They schedule delivery for Saturday the 11th at 10 AM. Saturday the vehicle gets delivered. I test drive it and not even half a mile down the road: • violent shaking at 45–50 mph • check engine light flashing • running terrible I turn around, get back to the house, plug in my scanner, and it throws a P0300 multiple misfire code. I tell the driver I’m not taking the vehicle. The sales manager calls me and says: “Mr. Ellis, this has been such a long process it’s almost laughable… we’ll bring it back, put it in service Monday morning, and if we can’t get it right, we’ll let you walk, no questions asked.” At this point, I bought the car March 29th, and now it’s April 13th, and I still don’t even have the vehicle. So I decided I’m walking away from the deal completely. More

by HARLANELLIS Verified Customer Verified Customer

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My service advisor Bink lied to my face and said I told him to move forward with work. I had gotten a quote for some work which included a fuel system cleaning new spark plugs and new wires and was quoted him to move forward with work. I had gotten a quote for some work which included a fuel system cleaning new spark plugs and new wires and was quoted $1100 by Antoine. Bank called the day. I dropped my car off to let me know it would be $1400. I told him I could not afford that and that I would pick the car up. before I arrive, Ben gave me a call back saying they had already performed the fuel cleaning and that I had told him it was OK to move forward, which was a lie. All calls are recorded there so they should have easily been able to figure out that’s not true. When I arrive to pick up my keys, I was a little upset that I had been lied on to which the manager says you don’t need to raise your voice and he wanted to look into it to which I responded you don’t need me to look into it. I just need my keys instead of looking into it by listening to the phone calls that they have immediate access to he instead asked me not to come back. gladly I will not be back. I have been a customer of Southern Gmc for 13 or 14 years at this point. I won’t be returning if I could give zero stars I would. More

by JARU757 Verified Customer Verified Customer

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Don’t know Brett Lloyd but Jerome was fantastic as was Anthony. Thanks for a great experience Anthony. Thanks for a great experience More

by MIKETREADWELL1961 Verified Customer Verified Customer

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Real bad customer service. I always make appointment when I go for oil change and take 2 hours. This time takes 4 and half hours and they rushed because I complained to the man I always make appointment when I go for oil change and take 2 hours. This time takes 4 and half hours and they rushed because I complained to the manager. The girl on the customer service mentioned very proud they have someone wanting since 6:30 am and don't have hopes to get service done on the kia More

by elitoykenia Verified Customer Verified Customer

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The Team at Southern Kia Greenbrier was knowledgeable, friendly, and fair. I was impressed by Logan's willingness to help and to find the answers to my questions throughout this process. I look forward to friendly, and fair. I was impressed by Logan's willingness to help and to find the answers to my questions throughout this process. I look forward to working with this Team in the future. More

by GAFENTAKIS Verified Customer Verified Customer

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Employees are professional and knowledgeable. You are kept informed throughout the whole process and checked on if you're waiting while repairs are being made. You are kept informed throughout the whole process and checked on if you're waiting while repairs are being made. More

by PAMTOPPINS1 Verified Customer Verified Customer

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Dropped my truck off at 4PM on a Thursday for a 7 AM Friday appointment for oil and state inspection. Called multiple times afternoon after 4 PM on Friday to check status, unable to get past AI answeri Friday appointment for oil and state inspection. Called multiple times afternoon after 4 PM on Friday to check status, unable to get past AI answering computer to talk to a human. AI said it would send text to service department who would get back to me with status. Gave up and came in on Saturday morning to pick up truck not ready never touched. Service done while I waited. More

by GHORTON3 Verified Customer Verified Customer

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On time place very kind and helpful while making a choice on a new helping matter on a new helping matter More

by Gordon Verified Customer Verified Customer

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The staff greeted us immediately and were very welcoming. All team members appeared knowledgeable about Kias. I liked how they talked about purchasing from the dealership they worked at. All team members appeared knowledgeable about Kias. I liked how they talked about purchasing from the dealership they worked at. More

by PRECIOSA8604 Verified Customer Verified Customer

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Great mechanics and a service manager is A+ took time out to chat with me without reservation answered all my questions to chat with me without reservation answered all my questions More

by pricillak91 Verified Customer Verified Customer

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