Southern Buick GMC Virginia Beach

Once they sell you the vehicle, do not expect good service. They rarely answer the phone. Customer service is extremely poor. Called many times in one day. No call back. No answer. When I did speak service. They rarely answer the phone. Customer service is extremely poor. Called many times in one day. No call back. No answer. When I did speak to the lady that answered the phone and told her no one was answering she got very defensive instead of offering to help. More

Dealer's approach was very interesting and innovative. They wanted my car, I had bought from them five years ago. They promised me a deal , with no hassle and pressure, and lived up to their promise. T They wanted my car, I had bought from them five years ago. They promised me a deal , with no hassle and pressure, and lived up to their promise. The sales director met me personally, when I arrived at the dealership, and introduced me to a sales rep, that was really kind, knowledgeable, enthusiastic, and made me feel important and valued as a customer. In fact, everyone that I dealt with Michael, Fred, Abigail, and the financial manager were superb. Special kudos to to Fred, my sales agent. He made this the best and most comfortable car buying experience, I have ever had. This is the third car, I have bought from the Southern Group, and each experience has been great. I will definitely refer my friends and family to this dealership. More

My experience buying Kia Sorento was great. Sharen and young lady in Financing were nice and professional. Mr. David White my sales associate was first class and was very helpful during the purchase. Davi young lady in Financing were nice and professional. Mr. David White my sales associate was first class and was very helpful during the purchase. David made us feel welcome and was very helpful during the whole process. Great team during my experience. More

I bought a new 2021 Buick Envision from a great sales associate named Cornelius. He makes sure you are taken care of. It is a great dealership. associate named Cornelius. He makes sure you are taken care of. It is a great dealership. More

Never buy from these thrives...they overcharge by at least $2000...I bought a New car and sold it 4 months later and lost $6000... least $2000...I bought a New car and sold it 4 months later and lost $6000... More

Willie is great person to work with in their sales department! I actually met him on the Buick side and he was willing to assist in any vehicle I wanted to see. The problem comes when you get the sale department! I actually met him on the Buick side and he was willing to assist in any vehicle I wanted to see. The problem comes when you get the sales management. There fees are ridiculous, be aware!!!! They wanted to charge a detailing fee of 499 and others, ALL DEALER PROFIT. I would not recommend you even step into showroom. More

Outstanding Service We finalized our second purchase from Southern Buick GMC Lynnhaven on 11/12/19. Sales associate Fred Patterson was knowledgeable, extremely profession We finalized our second purchase from Southern Buick GMC Lynnhaven on 11/12/19. Sales associate Fred Patterson was knowledgeable, extremely professional and customer-focused. Promises made, were promises kept. Interactions with other staff members was a positive experience, as well. I would recommend this dealership to friends and family. More

Excellent customer service Team work of service members was friendly, efficient, and professional. From the notification email from Tammy to checkout at cashier, my overall exp Team work of service members was friendly, efficient, and professional. From the notification email from Tammy to checkout at cashier, my overall experience was outstanding. More

EXCELLENT SERVICE DEPT I continue to have excellent experience with service department. The wait was relatively short and the customer lounge is very nice with free coffee o I continue to have excellent experience with service department. The wait was relatively short and the customer lounge is very nice with free coffee or water, large screen TV and WiFi . Also comfortable. More

Excellent service from friendly service staff. Time of service was fairly quick. Nancy from service was very professional during the intake and when work was complete. from friendly service staff. Time of service was fairly quick. Nancy from service was very professional during the intake and when work was complete. More