Southern Buick GMC Virginia Beach

Dealership Excellance Our KIA Sorrento 2012 was in need of a state inspection and check of brake fluid level.. R.T. was our service coordinator. He is very professional, Our KIA Sorrento 2012 was in need of a state inspection and check of brake fluid level.. R.T. was our service coordinator. He is very professional, efficient, and friendly. We were offered snacks, hot coffee, and other beverages while we waited, and our vehicle was ready much sooner than expected. R.T. suggested a complete fuel system maintenance, which we did. When the work was finished, the paperwork took only minutes to complete and the SUV was brought around for us. During this short time that we waited for service repairs on our Sorrento, we visited the Sales Department, met with T. J. Catafio, took a test drive, and purchased a 2018 Kia Niro. We are now a two-Kia family and are very happy. More

Very good Tammy is always very helpful . Had my truck complete when she Sad it would be. The only thing I would like to see Southern do is offer to wash custom Tammy is always very helpful . Had my truck complete when she Sad it would be. The only thing I would like to see Southern do is offer to wash customers vehicles. Even if there was a charge. More

oil change and inspection Accomodated my needs for appointment date and time, answered my questions clearly about what was needed and offered all extra suitable services withou Accomodated my needs for appointment date and time, answered my questions clearly about what was needed and offered all extra suitable services without being pushy. More

oil Change My service writer was was very rude and impossible to work with when I told her that I wasn’t doing what she wanted done. I had a check engine light o My service writer was was very rude and impossible to work with when I told her that I wasn’t doing what she wanted done. I had a check engine light on and gave her a copy of onstar repert which she ignored wanted me to spend $1200 plus . I followed the owners manual and cleared the problem up. I felt that I should not have been charged the $109 to run engine light when I give the information to start with. More

2019 Envision My 2016 Envision lease was ending soon and I went to see about getting another Envision. I chose the 2019 because of the Galaxy Silver Metallic paint My 2016 Envision lease was ending soon and I went to see about getting another Envision. I chose the 2019 because of the Galaxy Silver Metallic paint which isn't offered with the 2020 Envision. It's a "Very Nice Car" and Steve Jernigan saw to it that I was able to keep my license plates with the letters, VNC. Totally awesome. Fredrick Patterson was great in helping me get the Envision I wanted. More

The Service Team I had my oil changed and the service team forgot to re-set the oil life remaining indicator. Other than that it was okay and bearable. I had my oil changed and the service team forgot to re-set the oil life remaining indicator. Other than that it was okay and bearable. More

A/c and Defroster I final decided to have both my ac and defroster fixed. With gm strike going on I had to wait on parts. Once the gm strike was over, Tammy aided me i I final decided to have both my ac and defroster fixed. With gm strike going on I had to wait on parts. Once the gm strike was over, Tammy aided me in getting the work done by keeping me informed and updated. My dash had to be removed to get to the parts. The mechanics do a excellent job for I could not tell that It had been removed. Both ac and defroster work great. More

New Kia Sorento Overall good experience. Staff was very helpful and friendly throughout the process. This is my second time buying from this dealership and I would us Overall good experience. Staff was very helpful and friendly throughout the process. This is my second time buying from this dealership and I would use them in the future. More

TAMMY IS GREAT! Dealt with Tammy in service who is very nice! I have parts on order due to the strike and am hoping to get them soon. Curt Shollenberger Dealt with Tammy in service who is very nice! I have parts on order due to the strike and am hoping to get them soon. Curt Shollenberger More

In for recall and problem The re call was done, but problem WAS NOT fixed. It states trailer brake system sensor. When it comes on it beeps which drives my wife NUTS!!!! We hav The re call was done, but problem WAS NOT fixed. It states trailer brake system sensor. When it comes on it beeps which drives my wife NUTS!!!! We have NEVER used the trailer brake!!! More