Southern Buick GMC Virginia Beach

Exquisite Fred Patterson brought FIVE star service through out entire process! The purchasing process from start to finish ran very smooth. I was in and out wi Fred Patterson brought FIVE star service through out entire process! The purchasing process from start to finish ran very smooth. I was in and out with my new car within hours! More

Very frustrating I will not comment on my experience except it was not a pleasant one. Their only goal is to sell a car. The manager very very rude . I will not comment on my experience except it was not a pleasant one. Their only goal is to sell a car. The manager very very rude . More

Car buying At first, the whole car experience was nerve wracking and uneventful, but throughout the process Nina and her sales manager helped me out very much! At first, the whole car experience was nerve wracking and uneventful, but throughout the process Nina and her sales manager helped me out very much! More

Great experience. Very satisfied!! I came to this dealership randomly just to look around, and within an hour I drove off with my brand new Kia!! The staff was great especially Ms. Nina I came to this dealership randomly just to look around, and within an hour I drove off with my brand new Kia!! The staff was great especially Ms. Nina Kruger! She was very helpful and made me feel confident in my purchase and overall experience. I would recommend this dealership to anyone looking for a new or used car. 10/10 !!!! Thanks again to all of the staff! More

As always...Great Service! Every time I come here for routine maintenance I continue to be impressed! Thank you for your excellent customer service! I always leave with a feel g Every time I come here for routine maintenance I continue to be impressed! Thank you for your excellent customer service! I always leave with a feel good experience. More

Didn't Rotate Tires I came for an oil change and tire rotation. They did not rotate the tires. Said she forgot to tell them to do so. She then said that the tires were wo I came for an oil change and tire rotation. They did not rotate the tires. Said she forgot to tell them to do so. She then said that the tires were worn evenly, and that they could get them next time so I wouldn't have to wait. The thing is, the front tire corners get somewhat rounded and the rear tires wear flat across. I just don't want the front tires to get too far ahead of the rear. She said that tire rotation would be free of charge the next time. Also, I noticed greasy/dirty fingerprints and smudges on my chrome grill where they had opened the hood and on the chrome trim on the drivers door at the bottom of the window. You would think with a $60,000 truck that they would at least wipe their smudges off. I never got a receipt or summary of my visit. I'd like to see the mechanics checklist. More

Service Always professional and courteous. We have been coming here since January 2017 and the service is always good quality and professional. Willing to r Always professional and courteous. We have been coming here since January 2017 and the service is always good quality and professional. Willing to refer southern to any one. More

Wonderful Experience Nina was knowledgable and personable while helping me with my purchase! Buying a car can be a long/ tedious process but she made it simple and enjoya Nina was knowledgable and personable while helping me with my purchase! Buying a car can be a long/ tedious process but she made it simple and enjoyable. Love my Kia! More

Fred Patterson is a great salesman. Kind, attentive and made the deal very smooth. Free oil changes and life time inspections r great too. Had a wonderful experien is a great salesman. Kind, attentive and made the deal very smooth. Free oil changes and life time inspections r great too. Had a wonderful experience at Southern. More

Good customer service, but need to improve communication I found a really good deal with a pre-owned car that they had, I knew it was exactly what I wanted it was a unicorn kind of deal. They insisted on a 2 I found a really good deal with a pre-owned car that they had, I knew it was exactly what I wanted it was a unicorn kind of deal. They insisted on a 24 hour test drive, to make sure I did not find any problems with the car. I really liked this perk, and the next day we were ready to close the deal. Then we got there and waited for about 3 hours for paperwork, then had to listen to them trying to sell all kinds of protections that I didn't want. Finally we went to talk with the finance person and had a surprise that there was $300 added to the final price for window etching, I asked about it and he told me it was something that they do to all cars. I was tired, and happy that it was still a good deal, so I let it slip. We didn't have the check for the down payment, so after signing all the papers we agreed that I would take the car that day but come back a few days later with the check. I took the extra days to read about the window etching, and found that it was something that I didn't want. So on the day agreed I took the check to them and was ready to ask them to take the window etching out of the final price. But after asking for that I hear that they could not sell the car anymore because the person who had given it as a trade-in had been deployed by the military and there was a law that they could revoke their deal. Well, you can take your on conclusions about that situation. After trying to find a different car with another sales rep, I decided that I was going to wait for another great deal since wasn't on a hurry. But then I remembered to check my credit report, and there were 2 inquiries there. I demanded that they did something to get those out of there since it wasn't my fault that I couldn't move on with the first deal. They said they couldn't do that. So I asked for a letter explaining the situation so that I could try to get those inquiries out of my report. Again they said they could not do that. After a short discussion with the finance guy, he decided I needed to talk to the general manager. The general manager explained the situation again, and asked what he could do to make it better. I told him about another good deal I had found online, so I wanted a similar deal on a new car in order to not take more inquiries in my credit report. He arranged a good deal on a new car, and we closed on it. Overall I am ok with the experience since I got a good car for a good price, but I wasted a lot of my time, did not take the car I wanted and ended up expending more money than I wanted at first. The sales reps did a great job, having a lot of patience with me and trying to help me find a good deal, I have nothing to complain about them. More