Southern Buick GMC Virginia Beach

5K new vehicle service This is my 1st return for service following purchase of our new 2018 Enclave. The appointment was made to suit my schedule, service advisor Tammy cam This is my 1st return for service following purchase of our new 2018 Enclave. The appointment was made to suit my schedule, service advisor Tammy came out to my car before I got out to review my purpose for the visit, which included oil change, cabin light adjustment and inspection of squeaky brakes when cold. Everything was attended to in a timely manner and I was in and out in 90 minutes. More

We bought the SUV we wanted & got a great deal, enough said. Since it had been 13 years since we last purchased a new car we were surprised and unprepared for the length of time it took to agree on price, etc., Since it had been 13 years since we last purchased a new car we were surprised and unprepared for the length of time it took to agree on price, etc., and complete the required paperwork before we were able to leave the dealership. Now that we know all of the departments you have to go through prior to the automobile actually being your we will be better prepared the next time we decide to purchase a car. More

Oil change and infotainment service While I had my Buick in for and oil change I asked my service adviser, Tammy, to look into a problem I was having with my infotainment system. She and While I had my Buick in for and oil change I asked my service adviser, Tammy, to look into a problem I was having with my infotainment system. She and the service department diagnosed the problem and had the part needed delivered the very next day and installed. Very pleased customer here. The sound system is rocking like it was intended again. Woohoo!!! More

Great Vehicle, Uneven Sales Process Our interaction with Justin, the Sales Rep, was great. He was prepared, showed us the pros and cons of each level of the vehicle, and helped us make a Our interaction with Justin, the Sales Rep, was great. He was prepared, showed us the pros and cons of each level of the vehicle, and helped us make an informed decision. It was after Justin that things went down hill. The initial deal offered by the Manager was later pulled by the General Manager, and subsequently the price was increased twice. We eventually settled on a price and completed the sale. More

So far, so good! I have purchased two vehicles from Southern. The first was a Kia from the Greenbrier location and the second was a GMC from the Lynnhaven location. I I have purchased two vehicles from Southern. The first was a Kia from the Greenbrier location and the second was a GMC from the Lynnhaven location. I have to say my experience with the Lynnhaven location has been a great one so far. Their sales team worked tirelessly to get me into a new truck when I needed one and the service team has been nothing but first class, especially when it has come to warranty and recall issues. More

NOT HAPPY Recently purchased a new 2019 GMC Truck, It has been over a week since I purchased the truck and I still do not have the truck in procession. It had a Recently purchased a new 2019 GMC Truck, It has been over a week since I purchased the truck and I still do not have the truck in procession. It had a small dent in it from shipping and they are getting that fixed prior to giving my new truck. They have already cashed all my checks but I still have no truck. The sales stuff was very nice the evening of the purchase, with the exception the business manger Robert Morgan he was the rudest most unprofessional person I have ever meet in the car business. If the truck wasn't the 100% match for the truck I was looking for I would of walked away from the deal. And I still don't have my truck. More

Tammy was great Tanny did everything to make sure I was taken care of. Thank you!! Also they gave me a loaner car so that I was not stranded. Tanny did everything to make sure I was taken care of. Thank you!! Also they gave me a loaner car so that I was not stranded. More

It was truly one of the nicest experiences I had purchasing Truly a great experience they worked with me on price and my budget for payment i will recommend them to my friends and family in the future Truly a great experience they worked with me on price and my budget for payment i will recommend them to my friends and family in the future More

Salesperson was pre-occuppied I really feel that the salesperson was pre occupied while attempting to wait on my wife and myself during my sales transaction. I don't know if his o I really feel that the salesperson was pre occupied while attempting to wait on my wife and myself during my sales transaction. I don't know if his other responsibilities was more important than the car sale. Had it not been for the fact that I had my mind made up to purchase the vehicle, I would have just walked away. I am sure that he is really a nice guy, bit nice guys can be distracted. An that he was. Not again More

Great Service! As always, great service and it took only a few hours to get me back on the road. I would recommend this type of service to everyone I know, because As always, great service and it took only a few hours to get me back on the road. I would recommend this type of service to everyone I know, because it is unusual to find that anywhere else. More