Southern Buick GMC Virginia Beach

first time here went in for oil change and a hesitation when i stepped on the gas. nothing showed up on diagnostic , they took it for a drive and noticed the hesitati went in for oil change and a hesitation when i stepped on the gas. nothing showed up on diagnostic , they took it for a drive and noticed the hesitation. recommended a tune up. but i still have the same problem. it took longer than i expected, but i usually just go in for inspections and oil changes. now my car is getting older i know i am going to need more. More

Very happy I had a wonderful experience. Carlos was very friendly and nice. He got everything taken care of and couldn’t be nicer. I had an oil change , state I had a wonderful experience. Carlos was very friendly and nice. He got everything taken care of and couldn’t be nicer. I had an oil change , state inspection, tire rotation and some issues before my warranty was up. More

excellent on time polite curtious beautiful waiting area would be nic to have hot dogs pop corn and beer and coctails movies would be nice and recliners on time polite curtious beautiful waiting area would be nic to have hot dogs pop corn and beer and coctails movies would be nice and recliners More

Good experience with Southern The only thing that kept the overall rating from being excellent was the length of time it took us to get through the process. People were great..4.5 The only thing that kept the overall rating from being excellent was the length of time it took us to get through the process. People were great..4.5 hours was too long. More

Quick service I was able to get an appointment for an oil change quickly and did not have to wait all day for my vehicle to get serviced. I was able to get an appointment for an oil change quickly and did not have to wait all day for my vehicle to get serviced. More

Maintenance Service The service people were not only on time, but fit in a state inspection, which I had forgotten I needed. The dealership has a clean, comfortable wait The service people were not only on time, but fit in a state inspection, which I had forgotten I needed. The dealership has a clean, comfortable waiting area, and free snacks. They try to make waiting for your car an enjoyable experience, unlike my previous Buick dealership. I would recommend Southern Buick to anyone for both sales and service. More

Happy Customer! I had a great experience at Kia Lynnhaven! I went in only to inquire about options to trade in my lease, but the process was so easy I left the deale I had a great experience at Kia Lynnhaven! I went in only to inquire about options to trade in my lease, but the process was so easy I left the dealership in a 2019 Sorento that day! Matt listened to what I wanted and helped me explore options without pressuring me to make a purchase. The entire visit exceeded my expectations! More

Worst Decision I Have Ever Made I purchased a used 2015 Kia Cadenza on Saturday January 5, 2019. During the test drive everything functioned properly. Once I decided to trade in my v I purchased a used 2015 Kia Cadenza on Saturday January 5, 2019. During the test drive everything functioned properly. Once I decided to trade in my vehicle and purchase the Kia, I had to go through all of the paperwork while they detailed it and gassed it up. On the drive home, my husband was playing with all of the controls, making sure they all still worked. That is when he found out that sunroof was no longer working. We started researching online and read that it might need to be reset if the battery terminals had been disconnected. On Tuesday January 8 my husband drove the car to work because the Kia of Chesapeake is right down the street. The service department at that location said they did not know what was wrong. Around lunch time I spoke to Furman Marshall, my salesman, about this issue and about coming in to make my down payment that they did not collect while I was there purchasing the vehicle. Furman told me that I could come in the following day, Wed. Jan. 9, to give my deposit, drop my car off for service, and get a loaner for the time being. I showed up after work on Wednesday to find that Furman was off. The service department informed me that no appointment was made and that there was not a loaner car for me. TJ had no problem taking my down payment. After explaining to Willie in Service that I had been told I would be taken care of today, he simply apologized and made an appointment for the following day, Thursday Jan. 10. I made yet another trip there and this time I was given a loaner car. Now, in my past experience getting rental cars I was always given something comparable in size to the vehicle that I normally drive. Well, not in this case. They gave me a Kia Rio, a small compact car that made me feel like a giant, hitting my head on the roof anytime I needed to turn my head and check behind me. Once I got on the highway to go home, I noticed the gas tank was on E and actually dropping below the E. This was very frustrating seeing that I had to make an unnecessary exit to stop and get gas so that I could make it home. Friday Jan. 11 I received a voicemail from the service department saying that something strange was definitely going on and that they were going to have to contact corporate on Monday. I called in the morning on Monday Jan. 14 and was told that they still have no idea what is wrong and have no idea how long I will have to have the loaner car. That is when I told them I was unhappy with it so I was told I'd be contacted about a different loaner car. As the day went on, I never got a phone call about the loaner but did hear back about it being a possible switch issue with the sunroof. Today, Tuesday Jan. 15 I was told by service that it was a switch issue and the new switch would take about 3 days to come in. I was then told that I needed to bring the loaner car back because someone else was interested in it and I would get something more comparable in size and features and my Cadenza. At this point, I did not want to even make yet ANOTHER trip there but it seemed like I had no choice. After a long day of work I had to fight through the traffic and go out of my way to exchange vehicles. I am now in a more comparable car, but I am still 110% dissatisfied with how this whole situation has turned out. I have owned the Cadenza for a total of 10 days so far, and it has been stuck back at the dealership for 5 of those days and will be there for AT LEAST 3 more. I am pregnant and have been nothing except stressed out and upset over all of this. I have lost sleep and regretted ever coming to this dealership. I am now worrying that the stress from Kia Lynnhaven is having a negative effect on my unborn child. If I could do this all over again, I would. There is no way in xxxx I would EVER recommend this dealership to anyone. Things have been handled extremely poorly. More

Buying a new car with my daughter Excellent service. Fredrick was very helpful and knowledgeable about the vehicles we looked at. He is a great representative for the dealership and Excellent service. Fredrick was very helpful and knowledgeable about the vehicles we looked at. He is a great representative for the dealership and I would definitely recommend my friends and family to him and the Kia dealership. More

great service .there is no need to say anything more .. that is the only Buick dealership I go to and would have liked to have said just the word great if that was .there is no need to say anything more .. that is the only Buick dealership I go to and would have liked to have said just the word great if that was my desire More